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Irs Call Center Jobs (NOW HIRING)

Priority Tax Relief

Client Relations Advisor

Spokane, WA · On-site

$20 - $23/hr

Call center: 1 year (Preferred) and/or Customer service: 2 years (Required) Education: Associate ... You'll guide clients through our process, answering questions related to IRS notices, tax ...

Specialized Trust Company

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Specialized Trust Company Client Service Specialist

Albuquerque, NM · On-site

$16.50/hr

This role is essential in delivering an exceptional client experience by supporting our call center ... Providing general guidance regarding IRS regulations and potential prohibited transactions (non ...

GDIT

Healthcare Member Services Manager

WV · Remote

$110K - $149K/yr

Skills: Call Center, Client Service, Operations, Process Management, Service Excellence ... IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers ...

Independent Restoration Services of Cleveland

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Restoration Crew Lead

Cleveland, OH · On-site

$55K - $65K/yr

About Us Independent Restoration Services (IRS) is a property restoration company serving ... We're not a call center with a crew. We're building something, and we want the right person leading ...

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Irs Call Center information

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How much do irs call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for irs call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Are IRS agents working from home?

IRS agents working in call centers typically perform their duties in government facilities, but some roles may allow remote work or telecommuting options depending on agency policies and operational needs. During certain periods, such as the COVID-19 pandemic, remote work arrangements were expanded for some IRS employees, including call center staff. However, in general, many IRS call center positions require on-site presence to handle taxpayer inquiries and perform related tasks.

How to get hired by the IRS?

To get hired as an IRS call center representative, applicants should review current job openings on the USAJOBS website, meet the minimum qualifications such as relevant customer service experience, and complete the application process, which may include assessments and background checks. Having strong communication skills and familiarity with tax-related procedures can improve chances of selection.

What are the key skills and qualifications needed to thrive in the Irs Call Center position, and why are they important?

To thrive in an IRS Call Center role, you need strong customer service skills, knowledge of tax regulations, and at least a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data entry platforms is important, and some positions may require successful completion of a federal background check. Excellent communication, patience, and problem-solving abilities help you address taxpayer inquiries and diffuse difficult situations. These skills ensure accurate, efficient service and foster trust in the agency’s support for the public.

Does the IRS have a call center?

Yes, the IRS operates a call center to assist taxpayers with questions about their taxes, refunds, and other related issues. Customer service representatives are available during specified hours to provide support and guidance on IRS procedures and services.

How much do IRS workers get paid?

IRS call center representatives typically earn an annual salary ranging from $40,000 to $60,000, depending on experience and location. They often receive benefits such as health insurance and retirement plans, and may need to pass background checks and training to qualify for the role.

What is an IRS Call Center job?

An IRS Call Center job involves assisting taxpayers with questions about tax returns, payments, refunds, and IRS policies. Agents provide guidance on resolving account issues, setting up payment plans, and understanding notices received from the IRS. Strong communication skills and knowledge of tax regulations are essential for this role. Employees must follow strict confidentiality rules and ensure accurate information is provided to callers.

What are the typical daily responsibilities of an IRS Call Center representative?

As an IRS Call Center representative, your main responsibilities include answering inbound calls from taxpayers, resolving inquiries about tax forms, payments, refunds, and account statuses, and guiding callers through IRS procedures. You’ll use specialized databases and scripts to provide accurate information while handling sensitive personal data securely. The work environment is fast-paced, often requiring you to juggle multiple cases and collaborate with colleagues or supervisors when handling complex issues. This role allows you to build expertise in tax matters and may offer opportunities for career advancement within the agency.

More about Irs Call Center jobs
What cities are hiring for Irs Call Center jobs? Cities with the most Irs Call Center job openings:
What states have the most Irs Call Center jobs? States with the most job openings for Irs Call Center jobs include:
What job categories do people searching Irs Call Center jobs look for? The top searched job categories for Irs Call Center jobs are:
Irs Call Center jobs near you
Infographic showing various Irs Call Center job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 13% Part Time, and 9% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Sales Tax Associate/Spanish-Speaker

Allies Tax Relief Inc

Irvine, CA • On-site

$16.50 - $45/hr

Full-time

Re-posted 23 days ago

Job description

Lead Sales Associate Spanish Speaking

  • Answering calls from marketing campaigns and placing heavy outbound from missed calls.
  • Qualifying and closing potential clients by collecting basic client information for the IRS fresh start program to resolve their back tax debt.
  • This position will handle a high volume of inbound and outbound calls from prospects trying to get relief from there IRS debt.
    What we look for:

Call Center experience is not required as we offer paid training.

  • All candidates must speak spanish and have excellent communication skills and a go-getter attitude!
  • We are looking for individuals that are self-starters, competitive, and have positive, contagious energy.
  • The position offers competitive income opportunities such as cash contests, bonuses, and more!
  • Compensation plans are performance-based with the potential to make even more!
  • It is base plus commission and includes heavy incentives $$$$$$$

What to get excited about:

· Competitive environment

  • Amazing leadership
  • Additional cash incentives
  • New hire classes start every week!!!
  • Experienced management and support system
  • Paid training (no tax experience required)
  • Great growth potential
  • Paid Holidays
  • PTO
  • Fun and collaborative team atmosphere

We invite you to submit your resume to begin the conversation of what could be the start to a wonderful new career.

Job Type: Full-time

Pay: $16.50 - $45.00 per hour

Benefits:

· Paid time off

Shift:

· 8 hour shift