ZipRecruiter

Log In

1

Irs Call Center Jobs (NOW HIRING)

Priority Tax Relief

Client Relations Advisor

Spokane, WA · On-site

$20 - $23/hr

Call center: 1 year (Preferred) and/or Customer service: 2 years (Required) Education: Associate ... You'll guide clients through our process, answering questions related to IRS notices, tax ...

Specialized Trust Company

Be Seen First

Specialized Trust Company Client Service Specialist

Albuquerque, NM · On-site

$16.50/hr

This role is essential in delivering an exceptional client experience by supporting our call center ... Providing general guidance regarding IRS regulations and potential prohibited transactions (non ...

One Senior Care

Intake Supervisor

Lexington, KY · On-site

Mileage Reimbursement at annual IRS rate as applicable Duties and Responsibilities: * Support and ... Oversee call flow and daily operations of the referral call center. * Communicate regularly with ...

Mountain View Pace

Intake Supervisor

Lexington, KY

Mileage Reimbursement at annual IRS rate as applicable Duties and Responsibilities: * Support and ... Oversee call flow and daily operations of the referral call center. * Communicate regularly with ...

next page

Showing results 1-20

All JobsIrs Call Center Jobs

Irs Call Center information

See salary details

$10

$17

$25

How much do irs call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for irs call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Irs Call Center position, and why are they important?

To thrive in an IRS Call Center role, you need strong customer service skills, knowledge of tax regulations, and at least a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data entry platforms is important, and some positions may require successful completion of a federal background check. Excellent communication, patience, and problem-solving abilities help you address taxpayer inquiries and diffuse difficult situations. These skills ensure accurate, efficient service and foster trust in the agency’s support for the public.

Do IRS agents work from home?

IRS agents typically work in government offices and do not usually work from home. However, during certain circumstances such as the COVID-19 pandemic, some employees, including IRS staff, have been permitted to work remotely part of the time. Remote work policies depend on the agency's current guidelines and the specific role.

Does the IRS have a call center?

Yes, the IRS operates a call center to assist taxpayers with questions about their taxes, refunds, and other related issues. Customer service representatives are available during specified hours to provide support and guidance on IRS procedures and services.

How much do IRS workers get paid?

IRS call center representatives typically earn an annual salary ranging from $40,000 to $60,000, depending on experience and location. They often receive benefits such as health insurance and retirement plans, and may need to pass background checks and training to qualify for the role.

What is an IRS Call Center job?

An IRS Call Center job involves assisting taxpayers with questions about tax returns, payments, refunds, and IRS policies. Agents provide guidance on resolving account issues, setting up payment plans, and understanding notices received from the IRS. Strong communication skills and knowledge of tax regulations are essential for this role. Employees must follow strict confidentiality rules and ensure accurate information is provided to callers.

What are the typical daily responsibilities of an IRS Call Center representative?

As an IRS Call Center representative, your main responsibilities include answering inbound calls from taxpayers, resolving inquiries about tax forms, payments, refunds, and account statuses, and guiding callers through IRS procedures. You’ll use specialized databases and scripts to provide accurate information while handling sensitive personal data securely. The work environment is fast-paced, often requiring you to juggle multiple cases and collaborate with colleagues or supervisors when handling complex issues. This role allows you to build expertise in tax matters and may offer opportunities for career advancement within the agency.

Are IRS agents paid well?

IRS agents typically earn a moderate salary that varies based on experience, location, and grade level, with the average annual pay ranging from around $50,000 to $80,000. They often receive benefits such as health insurance and retirement plans, and the role requires strong communication and analytical skills. Compensation can increase with experience and promotions within the agency.
More about Irs Call Center jobs
What cities are hiring for Irs Call Center jobs? Cities with the most Irs Call Center job openings:
What states have the most Irs Call Center jobs? States with the most job openings for Irs Call Center jobs include:
What job categories do people searching Irs Call Center jobs look for? The top searched job categories for Irs Call Center jobs are:
Irs Call Center jobs near you
Infographic showing various Irs Call Center job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Healthcare Call Center Auditor

Healthcare Call Center Auditor

Regal Medical Group

Canoga Park, CA

$25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Regal Medical Group rating

8.7

Company rating: 8.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Position Summary:
Provides support in the ongoing maintenance and configuration of Regal Medical Group systems, including but not limited to the data entry of Contracting Database, Providers, Vendors, Fee schedules, Capitation Configuration. Performs system maintenance functions in a manner that is responsive to customer needs and support Regal initiatives.
Essential Duties and Responsibilities include the following:
  • Adheres to Data integrity policies for all system configurations.
  • Responsible for the data entry of claims system support tables and may be required to perform specialized area data entry or general data maintenance for eligibility, providers, fee sets and benefits or any other areas that require ongoing.
  • Proficient in multiple areas of data management (fee sets, benefits, eligibility, contracts, provider set up, vendor).
  • Responsible for the accurate and timely completion of tasks assigned.
  • Performs random audits as required to support policies and procedures for data integrity.
  • Communicates with management and makes recommendations to improve processes.
  • Ensure all systems within their area of responsibility are reliable, responsive and support to the needs of the Regal Medical Group network.
  • Maintains a customer satisfaction focused, service mentality to strengthen and build relationships with Heritage Provider Network and other Regal Medical Group.
  • The provider adds report is run daily to identify if provider needs to be added to system.
    • The report must be sorted by Pend flags status and then received date.
    • Pending for Eligibility are priority and must be completed same day.
    • Receive date greater than 5 days from current date are priority must be completed same day.
    • Receive date less than 5 days from current date must be completed with 3 - 4 days.
  • Contracted TIN or Provider must be verified if provider is contracted via CDB access database.
    • If provider is not found, must flag provider with PC (Pending Credentialing) flag.
    • If provider is found under a different TIN must via email contact assigned Network Manager to confirm if provider is part of the contracted group/TIN and/or TIN changed.
    • If provider is found all criteria's match, add provider and link Key ID to referral network(s).
  • Non Contracted TIN or Provider is validated if Provider or TIN not found as in the CDB database.
  • Provider must be loaded as non-contracted by applying our U&C standard rates.
  • Individual and Group NPI must be validated via NPI Registry.
  • Vendor Name must be validated via IRS website.
  • Facility with health plan reciprocity contract worked on a daily basis.
    • Reciprocity rates apply when facility and HPN have not contract. The facility will accept Health plan rates as payment.
    • Identify high volume non-contracted providers.
    • P:\Finance\hospital reciprocity rates worksheet if provider is listed.
    • 5 - 7 facilities must be complete on daily day in all databases (LMG, GCMG, and RMG).
  • Attends administrative meetings as requested.
  • Provides training to other staff members in data management.
  • All other duties as directed my management.
The pay range for this position at commencement of employment is expected to be $25 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.
The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.
Full Time Position Benefits:
The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.
Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.
Health and Wellness:
  • Employer-paid comprehensive medical, pharmacy, and dental for employees
  • Vision insurance
  • Zero co-payments for employed physician office visits
  • Flexible Spending Account (FSA)
  • Employer-Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Behavioral Health Services
Savings and Retirement:
  • 401k Retirement Savings Plan
  • Income Protection Insurance
Other Benefits:
  • Vacation Time
  • Company celebrations
  • Employee Assistance Program
  • Employee Referral Bonus
  • Tuition Reimbursement
  • License Renewal CEU Cost Reimbursement Program
  • Business-casual working environment
  • Sick days
  • Paid holidays
  • Mileage
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
Education and/or Experience:
  • High School Graduate or equivalent required.
  • 3 year experience in medical office, related field, including customer service duties
  • Ability to deal responsibly with matters of a confidential nature.
  • Ability to prioritize work in order to meet daily deadlines.
  • Must have excellent communication skills, both verbal and written.
  • Ability to read, write and understand the English language.
  • Pleasant telephone manner.
  • Working knowledge of MS Word.
  • Working knowledge of MS Excel.

What Regal Medical Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply