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Irs Call Center Jobs (NOW HIRING)

Inspira Financial

Call Center Specialist- R&W (Remote)

$17.50 - $23/hr

Provides educated answers with regards to IRA's, and IRS Codes * Maintain a professional approach ... Education & Experience: * 2+ years of experience in customer service * 2+ years of call center ...

Priority Tax Relief

Client Relations Advisor

Spokane, WA · On-site

$20 - $23/hr

Call center: 1 year (Preferred) and/or Customer service: 2 years (Required) Education: Associate ... You'll guide clients through our process, answering questions related to IRS notices, tax ...

Five Star Tax Resolution

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Intake Specialist - Tax Resolution

Costa Mesa, CA · On-site

$20 - $21/hr

Previous experience in customer service, intake, call center, sales support, tax resolution ... Familiarity with IRS or state tax collection issues * Experience working with tax resolution firms ...

Specialized Trust Company

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Specialized Trust Company Client Service Specialist

Albuquerque, NM · On-site

$16.50/hr

This role is essential in delivering an exceptional client experience by supporting our call center ... Providing general guidance regarding IRS regulations and potential prohibited transactions (non ...

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How much do irs call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for irs call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the IRS Call Center position, and why are they important?

To thrive in an IRS Call Center role, you need strong customer service skills, knowledge of tax regulations, and at least a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data entry platforms is important, and some positions may require successful completion of a federal background check. Excellent communication, patience, and problem-solving abilities help you address taxpayer inquiries and diffuse difficult situations. These skills ensure accurate, efficient service and foster trust in the agency’s support for the public.

What is an IRS Call Center?

An IRS Call Center job involves assisting taxpayers with questions about tax returns, payments, refunds, and IRS policies. Agents provide guidance on resolving account issues, setting up payment plans, and understanding notices received from the IRS. Strong communication skills and knowledge of tax regulations are essential for this role. Employees must follow strict confidentiality rules and ensure accurate information is provided to callers.

What are the typical daily responsibilities of an IRS Call Center representative?

As an IRS Call Center representative, your main responsibilities include answering inbound calls from taxpayers, resolving inquiries about tax forms, payments, refunds, and account statuses, and guiding callers through IRS procedures. You’ll use specialized databases and scripts to provide accurate information while handling sensitive personal data securely. The work environment is fast-paced, often requiring you to juggle multiple cases and collaborate with colleagues or supervisors when handling complex issues. This role allows you to build expertise in tax matters and may offer opportunities for career advancement within the agency.

More about Irs Call Center jobs
What cities are hiring for Irs Call Center jobs? Cities with the most Irs Call Center job openings:
What states have the most Irs Call Center jobs? States with the most job openings for Irs Call Center jobs include:
What job categories do people searching Irs Call Center jobs look for? The top searched job categories for Irs Call Center jobs are:
Irs Call Center jobs near you
Infographic showing various Irs Call Center job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 33% In-person, 34% Hybrid, and 33% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Health & Benefits - Call Center Agent / Customer Service Representative / Support Specialist (Rem...

Inspira Financial

Oak Brook, IL • On-site

$15.75 - $20.25/hr

Full-time

Medical, Retirement

Re-posted 3 days ago

Inspira Financial rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The Support Specialist is responsible for responding directly to accountholder or member inquiries who reach our contact center. The role provides valuable support, education, and direction on products like Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), COBRA (H&B)) or Automatic Rollover/Direct Rollover plans (R&W).The Support Specialist handles a daily high call volume and also assumes the primary responsibility of interacting with all the necessary internal Inspira departments to resolve accountholder requests or answer any inquiries related to their account activity. The role is expected to develop, strengthen, and maintain a positive relationship with our accountholders and firm associates.


Duties & Responsibilities:

  • Respond and resolve accountholder inquiries who reach our contact center;help accountholders understand how their Inspira Financial accounts work; provide friendly and helpful service, making sure the caller feels supported; explain how the benefits and policies work, so accountholders know how to get the most out of their individual plans. Provide the highest level of service to each caller, treating them with empathy, understanding, and respect.
  • Ensure all work is compliant with internal quality assurance standards and technical policies and programs
  • Consult with accountholders to support easy navigation of the available online tools and apps, for actions like checking an account balance, distributions, and submitting claims.
  • Accountable for resolving issues without management intervention to remove barriers for the accountholder.
  • May receive additional call type skills after initial training and may be cross trained to other contact channels (such as chat, email or text) on a later date according to business need
  • Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations
  • Responsible for all levels of member engagement, while prioritizing effectively meeting member service goals / deadlines.
  • Other duties as assigned

Education & Experience:

  • High School Diploma or equivalent required
  • Bachelor's degree preferred
  • 0-2 years of experience in customer service/call center required
  • 1+ years of experience in financial services industry preferred

Skills & Abilities:

  • Familiarity with health reimbursement accounts such as Flexible Spending Accounts (FSA), Healthcare Savings Accounts (HSA), and COBRA (H&B) preferred OR Familiarity with retirement accounts and IRS rules and regulations (R&W) preferred
  • Familiarity with Salesforce/Service Cloud preferred
  • Bilingual language skills preferred
  • Energetic client service focused who is both accountable and reliable
  • Ability to learn and retain information while using a digital workflow to navigate the interaction and tools
  • Ability to connect with accountholders on a human level and assist them as needed with patience and empathy
  • Ability towork in a fast-paced, high-volume environment, taking up to 50 calls per day
  • Possesses strong written, keyboarding, and verbal communication skills
  • Ability to apply relationship building skills to internal and external clients
  • Strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products
  • Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder.
  • Proactive approach to resolving issues.
  • Active Listening Skills
  • Detail-oriented, organized, and dependable
  • Possess a cheerful attitude and be able to perform well in a collaborative team environment

Other Requirements:

  • Ability to work overtime when needed
  • Prolonged periods of sitting at a desk and working on a computer

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