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Jackson Hewitt - 3409

Experienced Tax Preparer

Holton, KS · On-site +1

You will also provide clients with IRS audit support. Complete E-filing, provide printed copies of ... Answer client calls via our national call center routing system. * Answer tax related questions and ...

Independent Restoration Services of Cleveland

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Restoration Crew Lead

Cleveland, OH · On-site

$55K - $65K/yr

About Us Independent Restoration Services (IRS) is a property restoration company serving ... We're not a call center with a crew. We're building something, and we want the right person leading ...

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How much do irs call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for irs call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Irs Call Center position, and why are they important?

To thrive in an IRS Call Center role, you need strong customer service skills, knowledge of tax regulations, and at least a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data entry platforms is important, and some positions may require successful completion of a federal background check. Excellent communication, patience, and problem-solving abilities help you address taxpayer inquiries and diffuse difficult situations. These skills ensure accurate, efficient service and foster trust in the agency’s support for the public.

Do IRS agents work from home?

IRS agents typically work in government offices and do not usually work from home. However, during certain circumstances such as the COVID-19 pandemic, some employees, including IRS staff, have been permitted to work remotely part of the time. Remote work policies depend on the agency's current guidelines and the specific role.

Does the IRS have a call center?

Yes, the IRS operates a call center to assist taxpayers with questions about their taxes, refunds, and other related issues. Customer service representatives are available during specified hours to provide support and guidance on IRS procedures and services.

How much do IRS workers get paid?

IRS call center representatives typically earn an annual salary ranging from $40,000 to $60,000, depending on experience and location. They often receive benefits such as health insurance and retirement plans, and may need to pass background checks and training to qualify for the role.

What is an IRS Call Center job?

An IRS Call Center job involves assisting taxpayers with questions about tax returns, payments, refunds, and IRS policies. Agents provide guidance on resolving account issues, setting up payment plans, and understanding notices received from the IRS. Strong communication skills and knowledge of tax regulations are essential for this role. Employees must follow strict confidentiality rules and ensure accurate information is provided to callers.

What are the typical daily responsibilities of an IRS Call Center representative?

As an IRS Call Center representative, your main responsibilities include answering inbound calls from taxpayers, resolving inquiries about tax forms, payments, refunds, and account statuses, and guiding callers through IRS procedures. You’ll use specialized databases and scripts to provide accurate information while handling sensitive personal data securely. The work environment is fast-paced, often requiring you to juggle multiple cases and collaborate with colleagues or supervisors when handling complex issues. This role allows you to build expertise in tax matters and may offer opportunities for career advancement within the agency.

Are IRS agents paid well?

IRS agents typically earn a moderate salary that varies based on experience, location, and grade level, with the average annual pay ranging from around $50,000 to $80,000. They often receive benefits such as health insurance and retirement plans, and the role requires strong communication and analytical skills. Compensation can increase with experience and promotions within the agency.
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Irs Call Center jobs near you
Infographic showing various Irs Call Center job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Nashville - Entry Level Tax Preparer

Nashville - Entry Level Tax Preparer

Jackson Hewitt

Nashville, TN

$14/hr

Part-time

Posted 15 days ago

Jackson Hewitt rating

4.9

Company rating: 4.9 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

137th of 138 rated financial services

Job description

As a Seasonal Tax Associate (Entry Level Tax Preparer), you will be responsible for providing guidance, explaining, preparing, and completing accurately tax-related forms for clients, including multiyear, multistate, year-end tax forms and provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.

Flexible Schedules Available:

  • Day shift
  • Night shift
  • Weekends
  • Weekdays
  • Full-time or Part-time

Are you:

  • Looking to learn a new career and break into the tax industry?
  • Someone with gaps in their work history or is looking to boost their skills and resume?
  • Someone who is looking to get back into the workforce?
  • New to the workforce or with limited experience/education and a willingness to learn?
  • Retired and want to continue to make an impact?
  • Someone without a college diploma? No problem!
  • A Veteran or military personnel transitioning to civilian life?
  • A military spouse, dependent, or caregiver seeking a seasonal opportunity?
  • A recent college graduate or current college student?
  • A stay-at-home parent who needs a flexible work schedule?
  • A gig worker or looking to add a second income?
  • Bilingual? Bilingual candidates are highly encouraged to apply!

What youll do here:

  • Conduct face-to-face tax interviews with clients.
  • Prepare complete and accurate tax returns.
  • Generate business growth, increase client retention, and offer additional products and services.
  • Provide clients with IRS audit support.
  • Complete all related tax forms in accordance with policies, and in compliance with legislation and regulations.
  • Collection and processing of clients payments while ensuring timely deposits.
  • Marketing and business generation efforts.
  • Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion.
  • Answer client calls via our national call center routing system.
  • Answer questions and provide future tax planning to clients.
  • Resolve client complaints or refers situations to supervisor (as appropriate) for resolution.
  • Support office priorities through teamwork and collaboration.

Skills youll bring for success:

  • Passion for providing extraordinary customer service.
  • Excellent communication and interpersonal skills.
  • Experience working in a fast-paced environment.
  • Basic knowledge of computer functions and math.
  • Sales and/or marketing experience.
  • Experience in accounting, finance, retail, bookkeeping or tax preferred.
  • Bachelors degree in accounting or related field a plus!
  • PTIN Certification: Yes

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