ZipRecruiter

Log In

2

Full Time Mortgage Call Center Jobs (NOW HIRING)

Sun West Mortgage-Since 1980

Be Seen First

Mortgage Loan Officer (Call Center)

Cerritos, CA · On-site

$250K/yr

This is a Call Center Loan Officer position. You would work from the corporate office located in ... Free Ai assistant About Sun West Mortgage Company: * We are Fannie, Freddie, and Ginnie approved.

Menards, Inc.

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

Ability to solve customer concerns and provide effective solutions in timely manner Call Center hours of Operations are Sunday - Saturday 7:00am - 7:00pm. Full Time: starting at $18.25/hour * Must be ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

Summary of Position: · In office, full time position with the ability to work remotely if certain ... mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

West Valley City, UT · On-site

$17 - $19/hr

Summary of Position: · In office, full time position with the ability to work remotely if certain ... mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in ...

Freedom Mortgage

Remote Loan Advisor

Columbia, MD · On-site +1

Candidate should not be within a reasonable commuting distance from a Freedom Mortgage call center/licensed branch (typically more than 75 miles). * Maintain regular and punctual attendance. * Comply ...

Ocwen

Call Center Representative

Mount Laurel, NJ · Hybrid

$15.75 - $19.75/hr

The position will require full time in office during training and then move to a hybrid schedule ... What Onity Mortgage Offers * Competitive benefits * 401(k) with company match after 1 year * Paid ...

Plaza Home Mortgage, Inc.

Regulatory Report Analyst

$20 - $30/hr

Complete and submit quarterly mortgage call reports. * Submit HMDA LAR report, annually. * Provide ... Estimated Rate of Pay: $20.00 - $30.00 This position is full-time; non-exempt. The estimated range ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

Lend-A-Loan LLC

Mortgage Sales

Troy, MI · On-site

Prepared for a successful transition into a full-time Mortgage Loan Officer role Compensation ... fitness center * Game room featuring Ping Pong, Xbox, and PS5 * On-site Starbucks and full café

Celink

Call Center Representative

Lansing, MI · On-site +1

$18 - $19.50/hr

... reverse mortgage industry. At Celink, you'll have the opportunity to make a meaningful impact ... Experience/Training • Minimum one years' experience in a call center or similar quality driven ...

next page

Showing results 1-20

All Jobsfull time JobsFinance and Insurance JobsMortgage JobsMortgage Loan Officer JobsFull Time Mortgage Call Center Jobs

Full Time Mortgage Call Center information

See salary details

$10

$17

$25

How much do full time mortgage call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for full time mortgage call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Full Time Mortgage Call Center vs Full Time Mortgage Underwriter?

AspectFull Time Mortgage Call CenterFull Time Mortgage Underwriter
Required CredentialsCustomer service experience, basic mortgage knowledge, sometimes a certificationMortgage licensing, underwriting certifications, financial analysis skills
Work EnvironmentCall center setting, fast-paced, customer-focusedOffice setting, detail-oriented, analytical
Employer & Industry UsageMortgage lenders, banks, financial institutionsMortgage lenders, banks, underwriting firms
Common Search & ComparisonCustomer service, call center roles in mortgage industryMortgage approval, risk assessment roles

The Full Time Mortgage Call Center primarily involves customer service and communication with clients over calls, focusing on inquiries and basic mortgage information. In contrast, the Full Time Mortgage Underwriter evaluates loan applications, assesses risk, and makes approval decisions. While both roles are within the mortgage industry, they differ significantly in responsibilities, required skills, and work environment.

More about Full Time Mortgage Call Center jobs

What cities are hiring for Full Time Mortgage Call Center jobs?

Cities with the most Full Time Mortgage Call Center job openings:

What are the most commonly searched types of Mortgage Call Center jobs?

The most popular types of Mortgage Call Center jobs are:

What states have the most Full Time Mortgage Call Center jobs?

States with the most job openings for Full Time Mortgage Call Center jobs include:

What job categories do people searching Full Time Mortgage Call Center jobs look for?

The top searched job categories for Full Time Mortgage Call Center jobs are:

Full Time Mortgage Call Center jobs near you
Infographic showing various Full Time Mortgage Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Bilingual Call Center Agent

Vanderbilt Mortgage and Finance, Inc.

Maryville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we've been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people-which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Bilingual Call Center Agent (Non - LO - Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Call Center
REPORTS TO: Team Lead
TRAVEL REQUIRED: As Needed
WORK SCHEDULE:
  • Hybrid - 4 days in-office, 1 day remote after training
  • Monday - Thursday 11am - 8pm, Friday 8:30-5:30pm

PAY: The expected hiring range for this position is from $22.43 to $26.39 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs
JOB SUMMARY:
The Bilingual Call Center Agent is responsible for servicing non-delinquent, active status loans and providing a world-class customer experience through inbound and outbound phone calls and the VMF website. This role reports to the Call Center Team Lead and leverages mortgage knowledge with the ability to communicate effectively and efficiently with customers.
JOB FUNCTIONS:
Inbound Customer Service (Daily)
  • Handles an average of 50-70 inbound phone calls daily.

  • Handles an average of 10-20 Live Chats.

  • Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc.

  • Inputs research requests, completes document and email requests from customers.

  • Meets department goals for log-in time, average speed to answer, and call quality.

  • Assists the Welcome Call team by collecting contact information and educating new customers on payments and online account offerings.

  • Assists the Collections teams by taking under 30-day delinquency payments and arrangements.

Outbound Customer Service (Daily)
  • Completes outbound follow-up communications when requested to provide customers with confirmation of completed requests.

  • Completes re-allocation of mortgage payment funds.

  • Communicates escrow payment changes after non-scheduled adjustments.

  • Follows-up with customers on incomplete paperwork, auto-draft forms, etc.

  • Communicates completion of insurance or tax changes as requested by customer.

  • If bilingual, performs Spanish call-backs as requested.

Administrative & Compliance Functions
  • Applies understanding of all local, state, and federal regulations to customer communications.

  • Ensures compliance with all company, state, federal and CFPB guidelines through regular review and analysis of accounts and ensures policy and procedures are congruent.

Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
QUALIFICATIONS:
  • Education: High School diploma or equivalent required.

  • Experience: 0 - 1 year of related experience
  • MUST be Bilingual in Spanish and English

  • Experience in a call center environment preferred, but not required.

  • Knowledge of loan servicing within the mortgage industry preferred, but not required.

  • Some travel required to retreats or remote locations on a quarterly basis.

  • Computer competency with Microsoft Office and typing skills at minimum 25 wpm.

  • Ability to communicate effectively and efficiently via phone, email, and person to person.

  • Must be passionate about providing a world-class customer experience.

  • Skilled at building and fostering relationships

  • Must be able to multi-task, work independently and manage time effectively

  • Must be professional, thorough, and a resourceful problem solver

  • Great attention to detail and organizational skills.

  • Must have excellent telephone, communication, follow-up, and problem-solving skills.

  • Bilingual in both English and Spanish a plus.

PHYSICAL DEMANDS:
  • Must be able to remain in a stationary position 90% of the time.

  • Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • Will be communicating via phone, Teams, and Zoom.

  • Must be able to exchange accurate information at all times.

  • Must be able to identify and assess account status and determine appropriate process.

  • Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:
  • Medical and Dental Plan with Prescription Coverage and Vision.
  • Competitive benefits including 401(K) includes 100% company match of the first 4%.
  • Paid time off days (PTO), maternity/paternity leave, and holidays.
  • Community involvement including Volunteer Paid Time Off (VTO).
  • Tuition Assistance for your first degree
  • Enjoy coming "home" to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
  • Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
  • Collaborative and energetic work environment.
  • Professional development and promotional opportunities.
  • Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Privacy Policy
Business Unit -
Vanderbilt Mortgage

Apply