Description
Royal United Mortgage is a proudly employee-owned mortgage lender that since 2008 has helped thousands of families nationwide make smarter, more confident financial decisions. We're hiring motivated professionals to join our team as a Call Center Associate. Based in Northeast Indianapolis, we have been recognized as:
An Indy Star Top Workplace for 18 years in a row
Healthiest Employer of Indiana
One of Glassdoor's Best Places to Work
The Top Lender in the Lending Tree network with 4.9/5 stars and a 98% customer satisfaction rating!
About the Role
As a Client Engagement Specialist, you'll reach out to potential clients who've submitted inquiries online, conduct a short qualification screening and needs assessment, then transfer the client to a Licensed Advisor. Royal United provides training and support for the entire process to give you the knowledge, tools, and confidence to succeed in this role. We are searching for individuals with strong communication skills and an interest in developing their career in sales.
What You'll Do
Conduct outbound sales calls to potential clients (warm leads provided)
Achieve daily, weekly, and monthly sales goals with support from leadership
What We Offer
Comprehensive paid training in mortgage lending, sales, and financial advising, with immediate bonus opportunities
Career advancement based on sales performance, not tenure, and a clearly defined path where all promotions come from within
A supportive, fast-paced, and fun team environment
Why Join Royal United Mortgage?
Employee-owned, values-driven company recognized for our in-depth training and competitive culture
Opportunities to grow in a stable, high-demand industry; we believe in only promoting from within
A chance to make a positive difference in people's lives
Job Type: Part-time, 16 hours per week, evening shifts Mon-Thurs 5-9.
Location: Onsite. 10194 Crosspoint Blvd, Suite 110, Indianapolis, IN 46256
Pay: $22.50 per hour + potential bonuses
Requirements
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education & Experience:
High School Diploma or Higher level of completed education
Customer service or prior phone sales experienced preferred
Key Competencies:
Must be able to dial the phone 100 times/hour
Ability to multi-task while prioritizing and working independently in a fast-paced environment
Strong relationship building skills
Excellent follow-up and organizational skills
Exceptional verbal and written communication skills
High degree of attention to detail
Ability to timely execute assigned tasks
Superior internal and external customer service and problem-solving skills