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Entry Level Mortgage Call Center Jobs (NOW HIRING)

UWM

Entry Level Mortgage Call Center

Pontiac, MI

$15.50 - $19.75/hr

Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full ...

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Entry Level Mortgage Call Center information

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How much do entry level mortgage call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for entry level mortgage call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How much does a loan officer make on a $500,000 loan?

A loan officer typically earns a commission or fee based on the loan amount, often around 1% to 2%, which would be $5,000 to $10,000 for a $500,000 loan. In an entry-level mortgage call center role, compensation may include base salary plus bonuses or commissions, but the specific earnings depend on the company's compensation structure and performance metrics.

Can I work at a call center with no experience?

Entry level mortgage call center positions typically do not require prior experience, as training is often provided to teach product knowledge and customer service skills. Basic communication skills, a professional attitude, and the ability to learn quickly are usually sufficient to start in such roles.

Will MLO be replaced by AI?

Mortgage Loan Officers (MLOs) in call center roles perform tasks that involve customer interaction, loan explanation, and document review, which are less likely to be fully replaced by AI. While AI can automate parts of the application process and data analysis, human judgment and communication skills remain essential in mortgage lending, especially for complex cases and regulatory compliance.

What is the difference between Entry Level Mortgage Call Center vs Entry Level Mortgage Loan Processor?

AspectEntry Level Mortgage Call CenterEntry Level Mortgage Loan Processor
CredentialsBasic customer service skills, high school diplomaBasic mortgage knowledge, high school diploma or equivalent
Work EnvironmentCall center setting, inbound/outbound callsOffice setting, processing loan documents
Employer & IndustryMortgage lenders, banks, financial institutionsMortgage lenders, banks, financial institutions
Search & Comparison IntentCustomer service, call center roles in mortgage industryLoan processing, mortgage documentation roles

While both roles are entry-level positions within the mortgage industry, the Mortgage Call Center focuses on customer service and communication via calls, whereas the Mortgage Loan Processor handles loan documentation and processing tasks. Understanding these differences helps job seekers target the right position based on their skills and career goals.

How to become a mortgage banker with no experience?

To become a mortgage banker with no experience, start by gaining knowledge of mortgage products and industry regulations through online courses or training programs. Entry-level roles often require strong communication skills and a customer-focused attitude; obtaining relevant licenses, such as the Mortgage Loan Originator (MLO) license, is also necessary. On-the-job training is common, and gaining experience in sales or customer service can improve your prospects.
More about Entry Level Mortgage Call Center jobs
What are the most commonly searched types of Mortgage Call Center jobs? The most popular types of Mortgage Call Center jobs are:
What states have the most Entry Level Mortgage Call Center jobs? States with the most job openings for Entry Level Mortgage Call Center jobs include:
What job categories do people searching Entry Level Mortgage Call Center jobs look for? The top searched job categories for Entry Level Mortgage Call Center jobs are:
Entry Level Mortgage Call Center jobs near you
Infographic showing various Entry Level Mortgage Call Center job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 65% Full Time, 31% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Entry Level Mortgage Call Center

Entry Level Mortgage Call Center

United Wholesale Mortgage

Pontiac, MI

$15.50 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

United Wholesale Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

90th of 138 rated financial services

Job description

Customer Care Servicing Specialist

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you'll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

What We Need From You

Must Have Qualifications:

  • 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
  • Excellent customer service and communication skills
  • Strong analytical skills
  • Proficiency in Excel, including vlookups, formulas and PivotTables
  • Proficiency in MS Office
  • Self-motivated with a strong work ethic
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • High school diploma or equivalent
  • Onsite, full-time attendance

Nice to Have Qualifications:

  • 1+ years experience in mortgage servicing
  • Bilingual in English and Spanish
What You Will Be Doing
  • Accepting incoming calls from all clients
  • Making outbound calls to clients
  • Responding to emails from clients
  • Working various reports as assigned
  • Aiding and overseeing our sub-servicer
  • Cross-training to learn other areas of our Servicing team
The Place & The Perks

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi
Disclaimer

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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