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Loan Call Center Jobs (NOW HIRING)

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

... loan needs. In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members. This is a high-volume call center role ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

... loan needs. In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members. This is a high-volume call center role ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI

$19.25/hr

... loan needs. In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members. This is a high-volume call center role ...

Sstar

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs. The Call Center Specialist will be responsible for ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Process requests for transfers, loan payments, past due loan payments, balance inquiries, debit ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Process requests for transfers, loan payments, past due loan payments, balance inquiries, debit ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17/hr

SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs. The Call Center Specialist will be responsible for ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs. The Call Center Specialist will be responsible for ...

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How much do loan call center jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for loan call center in the United States is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $34.13 per hour, depending on experience, location, and employer.

What is the difference between Loan Call Center vs Loan Processor?

AspectLoan Call CenterLoan Processor
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; knowledge of loan documents
Work EnvironmentCall center setting, fast-pacedOffice setting, detail-oriented
Employer & Industry UsageFinancial institutions, mortgage companiesMortgage lenders, banks
Common Search & Comparison IntentCustomer service, inbound callsLoan processing, document review

The main difference is that Loan Call Center roles focus on customer interactions and inbound calls, while Loan Processors handle loan documentation and approval processes. Both roles are essential in the lending industry but serve different functions within the loan lifecycle.

What are the key skills and qualifications needed to thrive as a Loan Call Center Representative, and why are they important?

To thrive as a Loan Call Center Representative, you need strong customer service skills, basic knowledge of loan products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and loan processing platforms is often required. Excellent communication, active listening, and problem-solving abilities help representatives build rapport and resolve customer inquiries effectively. These skills ensure customer satisfaction, efficient loan processing, and compliance with financial regulations.

How much do loan servicers get paid?

Loan servicers typically earn an annual salary ranging from $35,000 to $70,000, depending on experience, location, and company size. Entry-level positions may start lower, while experienced professionals or those in supervisory roles can earn higher salaries. Compensation often includes benefits such as health insurance and retirement plans.

What is a loan call center?

A loan call center is a customer service hub where representatives handle inquiries related to loans, such as applications, payment processing, account status, and general support. Agents assist customers with questions about loan products, help resolve issues, and provide guidance throughout the loan process. These centers may support various types of loans, including personal, auto, mortgage, or business loans, and can operate for banks, credit unions, or independent lenders.

What are some common challenges faced by employees in a loan call center, and how can they be managed?

Employees in a loan call center often face challenges such as handling high call volumes, addressing complex customer queries, and managing the stress of meeting performance targets. Effective communication skills, time management, and thorough knowledge of loan products are essential for success. Many centers provide ongoing training, peer support, and clear escalation processes to help staff navigate difficult situations and maintain a positive work environment.

How much does a part-time loan officer make?

Part-time loan officers typically earn between $15 and $25 per hour, depending on experience, location, and the employer. Their total income may also include commissions or bonuses based on loan volume and performance. Compensation can vary widely across different financial institutions and regions.

How much does a loan officer make on a $500,000 loan?

A loan officer typically earns a commission or fee based on the loan amount, often around 1% to 2%, which would be $5,000 to $10,000 for a $500,000 loan. Their total compensation may also include a base salary and bonuses, depending on the employer and experience level.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and may involve overseeing large teams or complex operations.
More about Loan Call Center jobs
What cities are hiring for Loan Call Center jobs? Cities with the most Loan Call Center job openings:
What states have the most Loan Call Center jobs? States with the most job openings for Loan Call Center jobs include:
What job categories do people searching Loan Call Center jobs look for? The top searched job categories for Loan Call Center jobs are:
Loan Call Center jobs near you
Infographic showing various Loan Call Center job openings in the United States as of June 2026, with employment types broken down into 59% Full Time, 36% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,312 per year, or $24.7 per hour.
Loan Specialist - Call Center

Loan Specialist - Call Center

Qualfon

Highland Park, MI • On-site

$19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Qualfon rating

7.0

Company rating: 7.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

18th of 71 rated call and contact centers

Job description

Overview
Loan Specialist (Onsite)
Location: Highland Park, MI | Pay: $19.25 per hour |Multiple Shifts Available- Hours of operation:7am-11pm Mon-Fri, 9am-9pm Sat, and 9am-6pm Sun
About the Role:
Qualfon is hiring Loan Specialists to support customers with their banking and consumer loan needs. In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members.
This is a high-volume call center role ideal for candidates with customer service, banking, or financial services experience.
Veterans and military family members are strongly encouraged to apply.
Responsibilities
What You'll Do:
• Answer inbound calls related to consumer loans and banking accounts
• Assist with checking, savings, CDs, and credit card inquiries
• Help customers recover online banking credentials
• Process account updates, balance transfers, and authorized user requests
• Handle fraud-related and payment authorization questions
• Document interactions accurately and follow banking regulations
• Deliver professional, empathetic customer service on every call
Qualifications
What We're Looking For:
• 1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred)
• Strong verbal communication and basic computer skills
• Ability to multitask and work in a fast-paced call center environment
• Reliable attendance and stable work history
• Comfortable working onsite in Highland Park
• High School Diploma or GED required
Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.
Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
What We Offer:
We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
  • Medical, Dental & Vision Coverage with multiple plan options
  • Telemedicine & Mental Health Support for convenient care
  • Paid Time Off (PTO) that grows with your tenure
  • 401(k) with Company Match to help you plan for the future
  • Employee Assistance Program (EAP) with free counseling and wellness resources
  • Company-Paid Life & Disability Insurance for added peace of mind
  • Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
  • Voluntary Benefits including accident, critical illness, hospital coverage, and more
  • Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
USD $19.25 - USD $19.25 /Hr.

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