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Loan Call Center Jobs (NOW HIRING)

Ecmc Group, Inc.

Student Loan Call Center Representative

OR · On-site +1

$20/hr

... call center experience * 1 year of financial industry experience, including student loans, collections and/or banking * Bilingual in Spanish and English The hourly pay for this position is $20.00. To ...

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Loan Call Center information

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How much do loan call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for loan call center in the United States is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $34.13 per hour, depending on experience, location, and employer.

What is a loan call center?

A loan call center is a customer service hub where representatives handle inquiries related to loans, such as applications, payment processing, account status, and general support. Agents assist customers with questions about loan products, help resolve issues, and provide guidance throughout the loan process. These centers may support various types of loans, including personal, auto, mortgage, or business loans, and can operate for banks, credit unions, or independent lenders.

What are some common challenges faced by employees in a loan call center, and how can they be managed?

Employees in a loan call center often face challenges such as handling high call volumes, addressing complex customer queries, and managing the stress of meeting performance targets. Effective communication skills, time management, and thorough knowledge of loan products are essential for success. Many centers provide ongoing training, peer support, and clear escalation processes to help staff navigate difficult situations and maintain a positive work environment.

What are the key skills and qualifications needed to thrive as a loan call center representative, and why are they important?

To thrive as a Loan Call Center Representative, you need strong customer service skills, basic knowledge of loan products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and loan processing platforms is often required. Excellent communication, active listening, and problem-solving abilities help representatives build rapport and resolve customer inquiries effectively. These skills ensure customer satisfaction, efficient loan processing, and compliance with financial regulations.

What is the difference between Loan Call Center vs Loan Processor?

AspectLoan Call CenterLoan Processor
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; knowledge of loan documents
Work EnvironmentCall center setting, fast-pacedOffice setting, detail-oriented
Employer & Industry UsageFinancial institutions, mortgage companiesMortgage lenders, banks
Common Search & Comparison IntentCustomer service, inbound callsLoan processing, document review

The main difference is that Loan Call Center roles focus on customer interactions and inbound calls, while Loan Processors handle loan documentation and approval processes. Both roles are essential in the lending industry but serve different functions within the loan lifecycle.

More about Loan Call Center jobs

What cities are hiring for Loan Call Center jobs?

Cities with the most Loan Call Center job openings:

What states have the most Loan Call Center jobs?

States with the most job openings for Loan Call Center jobs include:

What are popular job titles related to Loan Call Center jobs?

For Loan Call Center jobs, the most frequently searched job titles are:

Loan Call Center jobs near you
Infographic showing various Loan Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,312 per year, or $24.7 per hour.

Student Loan Call Center Representative

Remote

Ecmc Group, Inc.
Education Programs Administration • 1 - 5K employees
Learn more about Ecmc Group, Inc.external

$20/hr

Part-time

Retirement, PTO

Posted 26 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

      Job Summary

      Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.

      Essential Duties and Responsibilities

      • Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.

      • Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.

      • Receives predictive telephone dialer system transfers and handles them within required measures.

      • Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.

      • Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.

      • Updates loan status on system of record.

      • Participates in work group activities to solve problems or improve processes.

      • Performs other related duties as assigned.

      Required Qualifications

      • High School diploma or GED

      • 1+ year of office/business, clerical or customer service experience

      Preferred Qualifications

      • 1 year of call center experience

      • 1 year of financial industry experience, including student loans, collections and/or banking

      • Bilingual in Spanish and English

      The hourly pay for this position is $20.00.

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      ECMC Group also provides benefits for part time employees:

      • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service, paid time off accrual and commuter subsidy.
      • Education benefits:Tuition reimbursement up to $5,250/year pre-tax for approved programs and student loan payment reimbursement up to $2,400/year.

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