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Mortgage Call Center Jobs (NOW HIRING)

American First Funding

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Sales Call Monitor & Quality Coach

Southfield, MI · On-site

$24 - $28/hr

Minimum 1 year of mortgage, sales, call center, customer service, or quality assurance experience. * Strong understanding of mortgage lending terminology and the mortgage sales process. * Excellent ...

Sun West Mortgage-Since 1980

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Mortgage Loan Officer (Call Center)

Cerritos, CA · On-site

$250K/yr

This is a Call Center Loan Officer position. You would work from the corporate office located in ... Free Ai assistant About Sun West Mortgage Company: * We are Fannie, Freddie, and Ginnie approved.

Ocwen

Call Center Representative

Mount Laurel, NJ · On-site

$18.50 - $20.50/hr

This position is responsible for mortgage debt collections. The agent's role is to make phone calls ... Minimum of one year experience in a call center, collections, inside sales or customer service ...

LoanCare

SPOC Call Center Performance Coach

$20.43 - $34.28/hr

Overview JOB SUMMARY The Call Center Performance Coach is responsible for the professional ... Knowledge of mortgage servicing systems, investor guidelines, and mortgage insurance guidelines ...

Freedom Mortgage

Remote Loan Advisor

Columbia, MD · On-site +1

Candidate should not be within a reasonable commuting distance from a Freedom Mortgage call center/licensed branch (typically more than 75 miles). * Maintain regular and punctual attendance. * Comply ...

Select Portfolio Servicing, Inc.

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Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

... mortgage account, during inbound and outbound telephone discussions. The CCE's primary ... call center environment. In this role, the CCE will act as the communication liaison between the ...

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Select Portfolio Servicing, Inc.

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Call Center Representative

West Valley City, UT · On-site

$17 - $19/hr

... mortgage account, during inbound and outbound telephone discussions. The CCE's primary ... call center environment. In this role, the CCE will act as the communication liaison between the ...

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All JobsMortgage Call Center Jobs

Mortgage Call Center information

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How much do mortgage call center jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for mortgage call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Mortgage Call Center position, and why are they important?

To thrive in a Mortgage Call Center role, you need a strong understanding of mortgage products, customer service principles, and effective communication skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, mortgage origination systems, and call center telephony platforms is typically expected. Exceptional patience, active listening, and problem-solving abilities set top performers apart in this environment. These skills enable efficient handling of inquiries, accurate information delivery, and a positive customer experience in a fast-paced setting.

How much does a mortgage broker make on a $500,000 mortgage?

Mortgage brokers typically earn a commission based on a percentage of the loan amount, often around 0.5% to 1%. For a $500,000 mortgage, this could translate to $2,500 to $5,000 in commission, though actual earnings vary depending on the broker's agreements and the lender's policies.

What are the typical daily responsibilities in a Mortgage Call Center position?

In a Mortgage Call Center role, your daily responsibilities include answering inbound calls from customers, providing information about mortgage products, processing applications, and assisting with basic loan inquiries. You may also be responsible for conducting follow-up calls, documenting interactions in the company’s CRM, and collaborating with loan officers or underwriters to resolve customer issues. Keeping up with changing mortgage regulations and company policies is essential to ensure clients receive accurate guidance. This environment is dynamic, often requiring quick thinking and adaptability to handle a variety of customer needs throughout the day.

What is a Mortgage Call Center job?

A Mortgage Call Center job involves handling inbound and outbound calls related to mortgage inquiries, loan applications, payments, and customer support. Representatives assist borrowers with mortgage options, answer questions about loan processes, and help resolve issues. Strong communication, attention to detail, and knowledge of mortgage products are essential for success in this role.

What is the highest paying call center job?

In call centers, roles such as senior sales representatives, team leaders, or specialized account managers tend to have the highest salaries. For mortgage call centers, positions involving high-level client consultation or sales management often offer higher compensation, especially with experience and performance bonuses.

How to get a job at a mortgage company?

To get a job at a mortgage company, candidates should have strong customer service and communication skills, knowledge of mortgage products, and familiarity with loan processing software. Relevant certifications, such as a mortgage license or loan originator license, may be required depending on the role. Applying through company career portals or staffing agencies can also improve chances of employment.

How much does a loan officer make on a $500,000 loan?

A mortgage call center loan officer typically earns a commission or fee based on the loan amount, often around 0.5% to 1% of the loan value, which would be $2,500 to $5,000 for a $500,000 loan. Base salaries may also be part of the compensation, ranging from $40,000 to $70,000 annually, depending on experience and location. Compensation can vary based on the company's structure and the loan volume handled by the officer.
More about Mortgage Call Center jobs
What cities are hiring for Mortgage Call Center jobs? Cities with the most Mortgage Call Center job openings:
What are the most commonly searched types of Mortgage Call Center jobs? The most popular types of Mortgage Call Center jobs are:
What states have the most Mortgage Call Center jobs? States with the most job openings for Mortgage Call Center jobs include:
What job categories do people searching Mortgage Call Center jobs look for? The top searched job categories for Mortgage Call Center jobs are:
Mortgage Call Center jobs near you
Infographic showing various Mortgage Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Mortgage Call Center Associate (Part-time evenings)

Royal United Mortgage

Indianapolis, IN • On-site

$22.50/hr

Other

Re-posted 24 days ago

Job description

Description

Royal United Mortgage is a proudly employee-owned mortgage lender that since 2008 has helped thousands of families nationwide make smarter, more confident financial decisions. We're hiring motivated professionals to join our team as a Call Center Associate. Based in Northeast Indianapolis, we have been recognized as: 


An Indy Star Top Workplace for 18 years in a row

Healthiest Employer of Indiana 

One of Glassdoor's Best Places to Work 

The Top Lender in the Lending Tree network with 4.9/5 stars and a 98% customer satisfaction rating!


About the Role

As a Client Engagement Specialist, you'll reach out to potential clients who've submitted inquiries online, conduct a short qualification screening and needs assessment, then transfer the client to a Licensed Advisor. Royal United provides training and support for the entire process to give you the knowledge, tools, and confidence to succeed in this role. We are searching for individuals with strong communication skills and an interest in developing their career in sales. 


What You'll Do

Conduct outbound sales calls to potential clients (warm leads provided)

Achieve daily, weekly, and monthly sales goals with support from leadership


What We Offer

Comprehensive paid training in mortgage lending, sales, and financial advising, with immediate bonus opportunities

Career advancement based on sales performance, not tenure, and a clearly defined path where all promotions come from within

A supportive, fast-paced, and fun team environment 


Why Join Royal United Mortgage?

Employee-owned, values-driven company recognized for our in-depth training and competitive culture

Opportunities to grow in a stable, high-demand industry; we believe in only promoting from within 

A chance to make a positive difference in people's lives


Job Type: Part-time, 16 hours per week, evening shifts Mon-Thurs 5-9.  

Location: Onsite. 10194 Crosspoint Blvd, Suite 110, Indianapolis, IN 46256

Pay: $22.50 per hour + potential bonuses

Requirements

Qualification Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Education & Experience:

High School Diploma or Higher level of completed education

Customer service or prior phone sales experienced preferred


Key Competencies:

Must be able to dial the phone 100 times/hour

Ability to multi-task while prioritizing and working independently in a fast-paced environment

Strong relationship building skills

Excellent follow-up and organizational skills

Exceptional verbal and written communication skills

High degree of attention to detail 

Ability to timely execute assigned tasks

Superior internal and external customer service and problem-solving skills

Apply