ZipRecruiter

Log In

1

Mortgage Call Center Jobs (NOW HIRING)

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

About LBC Mortgage LBC Mortgage is a Los Angeles-based mortgage company with over 20 years of ... Our team is growing fast, and we are looking for a Call Center Manager who can take ownership of ...

Sun West Mortgage-Since 1980

Be Seen First

Mortgage Loan Officer (Call Center)

Cerritos, CA · On-site

$250K/yr

This is a Call Center Loan Officer position. You would work from the corporate office located in ... Free Ai assistant About Sun West Mortgage Company: * We are Fannie, Freddie, and Ginnie approved.

next page

Showing results 1-20

All JobsMortgage Call Center Jobs

Mortgage Call Center information

See salary details

$10

$17

$25

How much do mortgage call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for mortgage call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a mortgage call center?

A Mortgage Call Center job involves handling inbound and outbound calls related to mortgage inquiries, loan applications, payments, and customer support. Representatives assist borrowers with mortgage options, answer questions about loan processes, and help resolve issues. Strong communication, attention to detail, and knowledge of mortgage products are essential for success in this role.

What are the typical daily responsibilities in a mortgage call center position?

In a Mortgage Call Center role, your daily responsibilities include answering inbound calls from customers, providing information about mortgage products, processing applications, and assisting with basic loan inquiries. You may also be responsible for conducting follow-up calls, documenting interactions in the company’s CRM, and collaborating with loan officers or underwriters to resolve customer issues. Keeping up with changing mortgage regulations and company policies is essential to ensure clients receive accurate guidance. This environment is dynamic, often requiring quick thinking and adaptability to handle a variety of customer needs throughout the day.

What are the key skills and qualifications needed to thrive in a mortgage call center position, and why are they important?

To thrive in a Mortgage Call Center role, you need a strong understanding of mortgage products, customer service principles, and effective communication skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, mortgage origination systems, and call center telephony platforms is typically expected. Exceptional patience, active listening, and problem-solving abilities set top performers apart in this environment. These skills enable efficient handling of inquiries, accurate information delivery, and a positive customer experience in a fast-paced setting.

What does a mortgage call center customer service representative do?

A mortgage call center customer service representative assists borrowers by answering questions about mortgage loans, processing payments, and resolving issues related to mortgage accounts. They use communication skills and may utilize customer management software to provide accurate information and support throughout the loan process.
More about Mortgage Call Center jobs

What cities are hiring for Mortgage Call Center jobs?

Cities with the most Mortgage Call Center job openings:

What are the most commonly searched types of Mortgage Call Center jobs?

The most popular types of Mortgage Call Center jobs are:

What states have the most Mortgage Call Center jobs?

States with the most job openings for Mortgage Call Center jobs include:

What are popular job titles related to Mortgage Call Center jobs?

For Mortgage Call Center jobs, the most frequently searched job titles are:

Mortgage Call Center jobs near you
Infographic showing various Mortgage Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Entry Level Mortgage Call Center

Pontiac, MI • On-site

United Wholesale Mortgage
Finance and Insurance • 5 - 10K employees
Learn more about United Wholesale Mortgageexternal

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

United Wholesale Mortgage rating

7.6

Company rating: 7.6 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

Job description

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you'll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
WHAT YOU WILL BE DOING
  • Accepting incoming calls from all clients
  • Making outbound calls to clients
  • Responding to emails from clients
  • Working various reports as assigned
  • Aiding and overseeing our sub-servicer
  • Cross-training to learn other areas of our Servicing team

WHAT WE NEED FROM YOU
Must Have Qualifications:
  • 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
  • Excellent customer service and communication skills
  • Strong analytical skills
  • Proficiency in Excel, including vlookups, formulas and PivotTables
  • Proficiency in MS Office
  • Self-motivated with a strong work ethic
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • High school diploma or equivalent
  • Onsite, full-time attendance

Nice to Have Qualifications:
  • 1+ years experience in mortgage servicing
  • Bilingual in English and Spanish

THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

What United Wholesale Mortgage employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply