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Mortgage Call Center Jobs (NOW HIRING)

Sun West Mortgage-Since 1980

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Mortgage Loan Officer (Call Center)

Cerritos, CA · On-site

$250K/yr

This is a Call Center Loan Officer position. You would work from the corporate office located in ... Free Ai assistant About Sun West Mortgage Company: * We are Fannie, Freddie, and Ginnie approved.

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How much do mortgage call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for mortgage call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Mortgage Call Center position, and why are they important?

To thrive in a Mortgage Call Center role, you need a strong understanding of mortgage products, customer service principles, and effective communication skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, mortgage origination systems, and call center telephony platforms is typically expected. Exceptional patience, active listening, and problem-solving abilities set top performers apart in this environment. These skills enable efficient handling of inquiries, accurate information delivery, and a positive customer experience in a fast-paced setting.

How much does a mortgage broker make on a $500,000 mortgage?

Mortgage brokers typically earn a commission based on a percentage of the loan amount, often around 0.5% to 1%. For a $500,000 mortgage, this could translate to $2,500 to $5,000 in commission, though actual earnings vary depending on the broker's agreements and the lender's policies.

What are the typical daily responsibilities in a Mortgage Call Center position?

In a Mortgage Call Center role, your daily responsibilities include answering inbound calls from customers, providing information about mortgage products, processing applications, and assisting with basic loan inquiries. You may also be responsible for conducting follow-up calls, documenting interactions in the company’s CRM, and collaborating with loan officers or underwriters to resolve customer issues. Keeping up with changing mortgage regulations and company policies is essential to ensure clients receive accurate guidance. This environment is dynamic, often requiring quick thinking and adaptability to handle a variety of customer needs throughout the day.

What is a Mortgage Call Center job?

A Mortgage Call Center job involves handling inbound and outbound calls related to mortgage inquiries, loan applications, payments, and customer support. Representatives assist borrowers with mortgage options, answer questions about loan processes, and help resolve issues. Strong communication, attention to detail, and knowledge of mortgage products are essential for success in this role.

What is the highest paying call center job?

In call centers, roles such as senior sales representatives, team leaders, or specialized account managers tend to have the highest salaries. For mortgage call centers, positions involving high-level client consultation or sales management often offer higher compensation, especially with experience and performance bonuses.

How to get a job at a mortgage company?

To get a job at a mortgage company, candidates should have strong customer service and communication skills, knowledge of mortgage products, and familiarity with loan processing software. Relevant certifications, such as a mortgage license or loan originator license, may be required depending on the role. Applying through company career portals or staffing agencies can also improve chances of employment.

How much does a loan officer make on a $500,000 loan?

A mortgage call center loan officer typically earns a commission or fee based on the loan amount, often around 0.5% to 1% of the loan value, which would be $2,500 to $5,000 for a $500,000 loan. Base salaries may also be part of the compensation, ranging from $40,000 to $70,000 annually, depending on experience and location. Compensation can vary based on the company's structure and the loan volume handled by the officer.
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Mortgage Call Center jobs near you
Entry Level Mortgage Call Center

Entry Level Mortgage Call Center

United Wholesale Mortgage

Pontiac, MI • On-site

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

United Wholesale Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

98th of 148 rated financial services

Job description

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you'll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
WHAT YOU WILL BE DOING
  • Accepting incoming calls from all clients
  • Making outbound calls to clients
  • Responding to emails from clients
  • Working various reports as assigned
  • Aiding and overseeing our sub-servicer
  • Cross-training to learn other areas of our Servicing team

WHAT WE NEED FROM YOU
Must Have Qualifications:
  • 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
  • Excellent customer service and communication skills
  • Strong analytical skills
  • Proficiency in Excel, including vlookups, formulas and PivotTables
  • Proficiency in MS Office
  • Self-motivated with a strong work ethic
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • High school diploma or equivalent
  • Onsite, full-time attendance

Nice to Have Qualifications:
  • 1+ years experience in mortgage servicing
  • Bilingual in English and Spanish

THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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