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Part Time Mortgage Call Center Jobs (NOW HIRING)

Select Portfolio Servicing, Inc.

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Call Center Representative - PART TIME

Jacksonville, FL · On-site

$17 - $19/hr

... mortgage account, during inbound and outbound telephone discussions. The CCE's primary ... call center environment. In this role, the CCE will act as the communication liaison between the ...

Clementine

Part Time Call Center Agent

Roseville, MI · On-site

$18/hr

Immediately hiring Part Time Call Center Agents! Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service ...

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Immediately hiring Part Time Call Center Agents! Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service ...

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Part Time Mortgage Call Center information

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How much do part time mortgage call center jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for part time mortgage call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a part time mortgage call center job?

A part time mortgage call center job involves working in a call center environment, assisting customers with their mortgage-related inquiries, applications, or issues. Employees in this role typically handle incoming and outgoing calls, provide information about mortgage products, answer questions about the application process, and help resolve customer concerns. Part time positions usually offer flexible schedules, making them suitable for students or those seeking supplemental income. Strong communication skills and basic knowledge of mortgage terms are important for success in this role.

What are the key skills and qualifications needed to thrive as a Part Time Mortgage Call Center Representative, and why are they important?

To thrive as a Part Time Mortgage Call Center Representative, you need a solid understanding of mortgage products, loan processing basics, and strong customer service skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and loan origination platforms is typically required. Excellent verbal communication, active listening, patience, and problem-solving abilities are essential soft skills for this role. These skills ensure efficient handling of customer inquiries, accurate information delivery, and high customer satisfaction in a fast-paced environment.

What are the typical challenges faced by part-time mortgage call center representatives, and how can they be managed?

Part-time mortgage call center representatives often face challenges such as managing high call volumes, handling complex customer inquiries about loans and refinancing, and balancing learning with a limited schedule. Staying organized and proactive in seeking training resources can help overcome these hurdles. Additionally, strong communication and teamwork skills are essential, as representatives frequently collaborate with loan officers and processors to resolve client issues promptly and accurately.

What is the difference between Part Time Mortgage Call Center vs Part Time Loan Processor?

AspectPart Time Mortgage Call CenterPart Time Loan Processor
CredentialsBasic customer service skills, mortgage knowledgeLoan processing certifications, mortgage knowledge
Work EnvironmentCall center, remote or office-basedOffice setting, processing loans
Employer & IndustryMortgage lenders, banks, call centersMortgage companies, banks, lenders
Search & Comparison IntentCustomer support, inbound calls, mortgage inquiriesLoan documentation, processing, approval

The Part Time Mortgage Call Center primarily involves handling customer inquiries and providing support over calls, focusing on mortgage-related questions. In contrast, the Part Time Loan Processor is responsible for reviewing and processing loan applications, requiring more specialized mortgage knowledge and certifications. Both roles are essential in the mortgage industry but differ in daily tasks, work environment, and skill requirements.

More about Part Time Mortgage Call Center jobs
What cities are hiring for Part Time Mortgage Call Center jobs? Cities with the most Part Time Mortgage Call Center job openings:
What are the most commonly searched types of Mortgage Call Center jobs? The most popular types of Mortgage Call Center jobs are:
What states have the most Part Time Mortgage Call Center jobs? States with the most job openings for Part Time Mortgage Call Center jobs include:
What job categories do people searching Part Time Mortgage Call Center jobs look for? The top searched job categories for Part Time Mortgage Call Center jobs are:
Part Time Mortgage Call Center jobs near you
Infographic showing various Part Time Mortgage Call Center job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative - PART TIME

Call Center Representative - PART TIME

Select Portfolio Servicing, Inc.

Jacksonville, FL • On-site

$17 - $19/hr

Part-time

Posted 14 days ago

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Select Portfolio Servicing rating

6.8

Company rating: 6.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

**NOW HIRING** Part-Time shift 10am-2pm & 2pm-6pm

20hrs/week | Mon-Friday with one Saturday a month

OPPORTUNITY FOR REMOTE

The Customer Care Expert (CCE) is responsible for providing solutions via excellent personalized service and support in a courteous and professional manner to customers throughout the life of the mortgage account, during inbound and outbound telephone discussions. The CCE’s primary responsibility is to resolve customer inquiries and delinquency, communicate information including regulatory and mandatory topics, enter information or tasks to facilitate required actions, and document outcomes in a call center environment. In this role, the CCE will act as the communication liaison between the customer and any other operations' groups, while ensuring compliance with all applicable rules and laws, as well as complying with the established Call Handling Policy and Procedures using state of the art technology.

Summary of Position:

· In office, full time position with the ability to work remotely if certain performance and attendance criteria is met

· Handle customer calls professionally, efficiently and effectively, by utilizing active listening skills, and providing timely and accurate information while delivering exceptional customer service

· Accurately and promptly execute transactions, such as payments, billing and account changes

· Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments and documented procedures based on the facts of each situation

· Explain financial and non-financial information effectively including Tax, Insurance and Escrow

· Resolve account delinquency by collecting payments as needed

· Communicate loss mitigation options and decisions to customers

· Exhibit and communicate sense of urgency in obtaining complete and accurate documentation from customers and approved third parties

· Adhere to assigned schedule including paid breaks and unpaid breaks for meals, training and meetings

· Work in a performance-based environment, with a call monitoring program to ensure compliance with applicable rules and laws, where expectations are to meet certain standards on a regular basis. Standards are established monthly based on the performance of the team

Position Requirements:

Interested candidates should have a High School diploma or equivalent. Customer Service or Loss Mitigation work experience is preferred. The candidate must possess the following skills and abilities.

· Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed

· Able to work a full-time schedule, with regular and punctual attendance

· A proven record of timeliness and availability in assisting customers

· Excellent customer service and or sales skills

· Superior communication skills, organizes thoughts and facts to clearly communicate verbally and in writing. Ability to read, comprehend and communicate details to a customer

· Proven ability to multi-task, listen and type or talk and type notes

· Effective listening, problem solving and negotiating skills

· Basic computing skills, including mouse & keyboard usage, launching programs, windows navigation. Ability to utilize PC, systems and software in completing all work

· Proven record of dependability with excellent time management and the ability to self-manage

· Work toward minimal guidance and supervision

· Proven ability to handle stressful situations and effectively manage a high-volume workload

· Willing to work in a call center environment with heavy customer interaction via telephone

· Proven ability to take feedback, instruction and follow rules

Company Description

Select Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances.

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