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3Rd Shift Call Center Jobs (NOW HIRING)

Travel Incorporated

3rd Shift - Call Center Representative

$15.75 - $20.50/hr

Previous client service or call center experience is a plus, but not required * High school diploma ... Third shift with start times between 9:00 PM and 12:30 AM ET * Annual travel to our Duluth office 2 ...

New

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience ... 3rd shift and at least one day of the weekend. Indianapolis, IN; Newport, KY; Cincinatti, OH ...

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Swing Shift) to support the daily operations of our IT Call Center serving ...

vTech Solution

Call Center Executives

Canton, MA · On-site

$17 - $21.25/hr

Using advanced sourcing methods like social media, professional networking media, internal, and 3rd ... We are recruiting for PM Shift Call Center Customer Service Representatives in Canton, MA. Apply ...

Refloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

2nd Shift Call Center Representative Are you a people person who loves connecting with others and helping them solve problems? We're looking for a 2nd Shift Call Center Representative to join our ...

travelinc

Call Center Representative - Third Shift

Duluth, GA · On-site

$14.25 - $18.50/hr

Previous client service or call center experience is a plus, but not required * High school diploma ... Third shift with start times between 9:00 PM and 12:30 AM ET * Annual travel to our Duluth office 2 ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

Experience working in a multi-shift call center environment with 24/7 or extended hours of operation. Required Skills and Competencies: * Strong communication skills in English - both written and ...

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All Jobs3Rd Shift Call Center Jobs

3Rd Shift Call Center information

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$25

How much do 3rd shift call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for 3rd shift call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3rd shift call center representative?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What is a 3rd shift call center?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are some unique challenges faced by 3rd shift call center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

More about 3Rd Shift Call Center jobs
What cities are hiring for 3Rd Shift Call Center jobs? Cities with the most 3Rd Shift Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most 3Rd Shift Call Center jobs? States with the most job openings for 3Rd Shift Call Center jobs include:
3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

3rd Shift - Call Center Representative

Travel Incorporated

Remote

$15.75 - $20.50/hr

Other

Posted 2 days ago

New

Job description

Launch Your Career in Travel with Travel Incorporated

Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care.

This is more than just a job — it's your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates.

Why This Role Is Worth Your Time
  • Build a Career, Not Just a Job You'll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you'll work remotely, applying what you've learned with the full support of a team that wants you to succeed.
  • Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence.
  • Grow With Us From your first day at TI, you'll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.
What You'll Do
  • Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
  • Listen actively to understand client goals and create travel solutions tailored to their needs
  • Guide clients through itinerary options, modifications, and travel best practices
  • Deliver exceptional service that drives client satisfaction and supports performance goals
  • Collaborate with internal teams to ensure smooth, accurate travel arrangements
  • Proactively identify and act on opportunities to improve the client experience
What You Bring
  • A strong customer service mindset — you're motivated by helping others
  • Excellent communication skills and the ability to build trust quickly
  • Tech-savvy and comfortable using email, chat, and other digital tools
  • Detail-oriented, organized, and thrives in a structured environment
  • Previous client service or call center experience is a plus, but not required
  • High school diploma or equivalent

Position Details

  • Remote (not mobile): You'll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
  • Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (Up to 6 months on site for local candidates; 5 1/2 months remote / 2 weeks in-person for non-local candidates)
  • Post-Training Schedule: Third shift with start times between 9:00 PM and 12:30 AM ET
  • Annual travel to our Duluth office 2–3 times per year for team engagement and development
What We Offer
  • A respected, mission-driven company committed to innovation and service excellence
  • Career growth pathways and continuous training
  • A collaborative culture where your voice is heard and your work matters
  • Equipment provided and travel covered for required in-person training

Ready to Start Your Journey? Bring your passion for helping others and your love for travel — we'll provide the tools, training, and support you need to succeed. At Travel Incorporated, you'll do more than book trips — you'll help people create unforgettable experiences. Learn more about being a Travel Consultant.

Learn more about us and apply today at travelinc.com.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

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