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3Rd Shift Call Center Jobs (NOW HIRING)

Fifth Third Bank

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Call Center Representative

Cincinnati, OH · On-site

$21/hr

Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready ... Previous customer service or call center experience preferred. * Excellent telephone communication ...

GULF COAST

Call Center Specialist

Texas City, TX

$14.25 - $18/hr

Call Center Specialist GULF COAST CENTER - Job Title: Call Center Specialist Location: Galveston ... Answer all telephone calls on or before the third (3rd) ring * Identify caller's needs, clarify ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Additionally, this position is responsible for obtaining third party insurance information and ...

Pizza Hut

Call Center Shift Manager

Mckinney, TX · On-site

Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent ...

MCI

Call Center Agent (Days)

Wichita, KS · On-site

$14.75 - $19.50/hr

As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There ...

MCI

Call Center Agent (Days)

Las Cruces, NM

$10.75 - $14.25/hr

As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There ...

MCI

Call Center Agent (Days)

Radium Springs, NM

$11.50 - $15.25/hr

As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There ...

MCI

Call Center Agent (Days)

Mesilla, NM

$14.75 - $19.50/hr

As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There ...

MCI

Call Center Agent (Days)

Killeen, TX · On-site

$13.50 - $17.75/hr

As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

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3Rd Shift Call Center information

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How much do 3rd shift call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for 3rd shift call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How to make 2000 a week working from home?

A 3rd shift call center job can potentially help you earn $2,000 weekly by working full-time hours, often 40 or more hours, and possibly earning additional incentives or bonuses. Increasing your hours, improving communication skills, and gaining experience with specific tools can boost your income, but reaching this level typically requires consistent effort and sometimes multiple roles or side gigs.

What are the key skills and qualifications needed to thrive as a 3rd Shift Call Center Representative, and why are they important?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What are 3rd shift work hours?

Third shift work hours typically run from around 11:00 PM to 7:00 AM or midnight to 8:00 AM, depending on the employer. Call center agents working third shift often need to be available during these overnight hours, which may require adapting to a nocturnal schedule and using tools like headsets and call management software.

What is a 3rd shift call center job?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are some unique challenges faced by 3rd Shift Call Center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. Specialized roles requiring technical skills, such as Technical Support Manager or Quality Assurance Supervisor, also tend to have higher compensation, especially with experience and relevant certifications.

What job makes $10,000 a month without a degree?

A 3rd shift call center representative typically does not earn $10,000 a month without advanced skills or management responsibilities. High earnings in call centers are usually associated with supervisory roles, specialized technical support, or sales positions that require experience, performance bonuses, or commission structures. Most entry-level call center jobs offer lower base pay, and reaching $10,000 monthly generally involves additional incentives or career advancement.
More about 3Rd Shift Call Center jobs
What cities are hiring for 3Rd Shift Call Center jobs? Cities with the most 3Rd Shift Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most 3Rd Shift Call Center jobs? States with the most job openings for 3Rd Shift Call Center jobs include:
3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, and 23% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Fifth Third Bank

Cincinnati, OH • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

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Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

87th of 141 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Handles telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Handles customer calls in a professional, courteous manner.
  • Provides accurate information to the customer. Explains products and policies so the customer can understand.
  • Handles some complex customer inquiries in areas of expertise.
  • Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
  • Wherever possible help educate and convert the customer to a different or an additional self-service channel available.
  • Consistently offer more cost effective service channels.
  • Follows departmental policies and procedures, particularly in regards to customer confidentiality
  • Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
  • Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
  • Perform any other duties assigned.
  • Continually learning and developing knowledge of Bank products and services.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school education or equivalent.
  • Must be able to perform data entry and basic computer skills.
  • Be able to understand and respond to customer inquiries in one or multiple product categories.
  • Excellent customer service skills and the ability to articulate and explain information clearly.
  • Previous customer service or call center experience preferred.
  • Excellent telephone communication skills are essential.
  • Must be able and willing to learn about Bank products and services.
  • Good problem solving skills.

Consumer Contact Center Professional I

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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