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3Rd Shift Call Center Jobs in Indiana (NOW HIRING)

John Jones Auto Group

Call Center Service Agent

Salem, IN

$12.75 - $16.75/hr

Mon-Fri 9-6 (every third Friday 10-7) Every third Sat 8-5 Qualifications * High school diploma or equivalent required * Previous customer service or call center experience preferred * Strong ...

John Jones Auto Group

Call Center Service Agent

Salem, IN · On-site

$12.75 - $16.75/hr

Mon-Fri 9-6 (every third Friday 10-7) Every third Sat 8-5 Qualifications * High school diploma or equivalent required * Previous customer service or call center experience preferred * Strong ...

John Jones Auto Group

Call Center Service Agent

Salem, IN

$12.75 - $16.75/hr

Mon-Fri 9-6 (every third Friday 10-7) Every third Sat 8-5 Qualifications * High school diploma or equivalent required * Previous customer service or call center experience preferred * Strong ...

John Jones Auto Group

Call Center Service Agent

Salem, IN

$12.75 - $16.75/hr

Mon-Fri 9-6 (every third Friday 10-7) Every third Sat 8-5 Qualifications * High school diploma or equivalent required * Previous customer service or call center experience preferred * Strong ...

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All Jobs3Rd Shift Call Center Jobs3Rd Shift Call Center Jobs in Indiana

3Rd Shift Call Center information

See Indiana salary details

$10

$17

$23

How much do 3rd shift call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for 3rd shift call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3rd Shift Call Center Representative, and why are they important?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What is a 3rd shift call center job?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are some unique challenges faced by 3rd Shift Call Center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

What are the most commonly searched types of Call Center jobs in Indiana? The most popular types of Call Center jobs in Indiana are:
What cities in Indiana are hiring for 3Rd Shift Call Center jobs? Cities in Indiana with the most 3Rd Shift Call Center job openings:
3Rd Shift Call Center jobs near you
Infographic showing various 3Rd Shift Call Center job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.
Call Center Service Agent

Call Center Service Agent

John Jones Auto Group

Salem, IN

$12.75 - $16.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

At John Jones Auto Group, we’re more than just a place to work – we’re a family. Our dealership is built on values like integrity, innovation, and customer satisfaction. We’re proud to support the career growth of our team members and provide ongoing training, competitive pay, and benefits that reflect our commitment to our staff’s well-being. Whether you’re looking to advance your automotive career or start fresh, we invite you to be part of our journey.

Position Summary

The Call Center Service Agent serves as the first point of contact for customers, providing a professional, friendly, and efficient experience over the phone. This role is responsible for managing incoming calls, directing inquiries, scheduling appointments, and supporting multiple dealership locations with high-quality customer service. 

Key Responsibilities
  • Answer and manage a high volume of inbound calls in a timely and professional manner
  • Route calls to appropriate departments (Sales, Service, Parts, Accounting, etc.)
  • Provide accurate information regarding dealership services, hours, and locations
  • Follow call scripts and processes to ensure a consistent customer experience
  • Document customer interactions and update systems as needed
  • Assist with outbound calls for appointment confirmations and follow-ups
  • Maintain a positive, helpful attitude while handling customer concerns
  • Mon-Fri 9-6 (every third Friday 10-7) Every third Sat 8-5
Qualifications
  • High school diploma or equivalent required
  • Previous customer service or call center experience preferred
  • Strong communication and phone etiquette skills
  • Ability to multitask and navigate multiple systems efficiently
  • Professional, upbeat, and team-oriented attitude
  • Basic computer skills (CRM systems experience is a plus)
Preferred Skills
  • Experience in automotive or dealership environment
  • Strong organizational and time management skills
  • Ability to remain calm and professional under pressure

Benefits:

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with company match
  • Professional development opportunities

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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