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Call Center Manager Jobs in Indiana (NOW HIRING)

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

This position will work closely with the call center staff and will report to the Call Center Manager. JOB RESPONSIBILITIES: * Registers or verifies patient information for every phone call ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

AYS

Call center representative

Indianapolis, IN · Remote

$15.25 - $19/hr

Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We specialize in providing exceptional call center services to ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Indiana

Call Center Manager information

See Indiana salary details

$28.1K

$60.7K

$104.2K

How much do call center manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for call center manager in Indiana is $60,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $71,400.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Indiana? The most popular types of Call Center jobs in Indiana are:
What are popular job titles related to Call Center Manager jobs in Indiana? For Call Center Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Indiana look for? The top searched job categories for Call Center Manager jobs in Indiana are:
What cities in Indiana are hiring for Call Center Manager jobs? Cities in Indiana with the most Call Center Manager job openings:
Call Center Manager jobs near you

Call Center Manager

Skilled Nursing Facility in Fort Wayne

Fort Wayne, IN

Full-time

Posted 18 days ago

Job description

We are committed to transforming lives through compassionate, evidence-based behavioral health and addiction services. As we grow, we are seeking dedicated professionals who are ready to elevate care and make a difference every day.

Summary: Lead peer team, review call quality, support peers through burnout prevention.

Job Responsibilities

· Provide strategic and operational leadership for the call center.

· Oversee quality improvement initiatives

· Coordinate with Business Development team to maintain partnerships with treatment providers, state agencies, and recovery community organizations.

· Ensuring integration of peer recovery support best practices to improve engagement and retention

· Provide emotional support and burnout-prevention guidance for peer reps.

· Escalate inquiries that require clinical review to assigned therapist or nurse when appropriate.

· Coordinate training, onboarding, and continuing education as needed. Including, initiating training and supportive services for staff that address topics such as crisis intervention, suicidality, and mandatory reporting.

· Provide daily supervision, coaching, and performance management for representatives, including offering live call support.

· Manage staff scheduling and shift coverage.

· Monitor call center outcomes including call volume, conversion, speed-to-answer, drop offs, etc.

· Conduct call audits and quality assurance reviews.

· Oversee call documentation, data entry accuracy, and reporting tasks.

Benefits

· Competitive salary

· Medical, Dental & Vision plans

· Vacation plan

· Paid Time Off

· Positive work environment

· Regular staff appreciation and recognition

Qualifications

· Certified peer recovery specialist with SUD experience.

· Bachelor or Master’s degree in behavioral health, public administration, or related field, preferred.

· Minimum 5 years of management experience in behavioral health, SUD, recovery support, or call center operations

· Demonstrated supervisory experience preferred.

· Strong organizational, communication, and coaching skills.

· High acumen for maintaining CRM and utilizing data-driven decision-making.

We are an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employment; free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.