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Full Time Call Center Jobs in Indiana (NOW HIRING)

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Admissions   Job Type : Full-Time, 2nd Shift (3 -11pm), One weekend shift required   About the Role:    * The Call Center Representative is an integral member of the Admissions ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN

$15 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

Mission Pre-born In

Call Center Representative

Indianapolis, IN · On-site

$17 - $20/hr

  • Medical

  • Retirement

  • PTO

We are seeking a Christ-loving, compassionate, pro-life individual to support the call center team ... (Full time only) · · Health Insurance · · 401K matching · · Paid vacation · Paid holidays ...

International Medical Group

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (Indianapolis Office) Contract: Full-Time | Monday to Friday Schedule : 1st and 2nd shifts ... Free parking & on-site fitness center * Casual dress environment * Tuition reimbursement plan Ready ...

International Medical Group

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (Indianapolis Office) Contract: Full-Time | Monday to Friday Schedule : 1st and 2nd shifts ... Free parking & on-site fitness center * Casual dress environment * Tuition reimbursement plan Ready ...

COLLINS MOBILE

Call Center Coordinator-Fishers

Shelbyville, IN

$17.25 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Call Center Coordinator is a first-line sales manager responsible for driving team performance ... Job Type/Hours: Full-time. We are open Monday - Sunday. Our employees enjoy a flexible schedule ...

New

Acr1 Com Commercial Roofing

CallCenter Team Manager

Muncie, IN

$20/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

MUST HAVE Call Center or related field of experience in management. Compensation: Hourly rate is $20.00 per hour, plus potential for earning weekly performance bonuses. Benefits Offered to Full-Time ...

Acr1 Com Commercial Roofing

CallCenter Team Manager

Muncie, IN · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

MUST HAVE Call Center or related field of experience in management. Compensation: Hourly rate is $20.00 per hour, plus potential for earning weekly performance bonuses. Benefits Offered to Full-Time ...

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Full Time Call Center information

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents at companies that serve high-value clients or specialized industries, such as finance or technology, tend to earn higher salaries. Additionally, roles requiring bilingual skills or technical knowledge often offer increased pay. Salaries can also vary based on location, experience, and company size.

What are the most commonly searched types of Call Center jobs in Indiana?

The most popular types of Call Center jobs in Indiana are:

What are popular job titles related to Full Time Call Center jobs in Indiana?

For Full Time Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Indiana look for?

The top searched job categories for Full Time Call Center jobs in Indiana are:

What cities in Indiana are hiring for Full Time Call Center jobs?

Cities in Indiana with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center

Hickory Recovery

Indianapolis, IN • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Call Center Representative – Hickory Recovery Network


Department: Admissions

Direct Report To: Director of Admissions  

Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required

 

About the Role:  

  • The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients and referral partners. Under the immediate supervision of the Director of Admissions, the Call Center Representative will work to ensure the appropriate and timely conversion of direct inbound calls, emails, and other electronic referrals from outside providers. You'll work closely with other departments including Marketing, Medical & Clinical, and Utilization Review. Extensive contact via phone and email are daily expectations in a fast-paced environment assisting those seeking addictions treatment in a residential setting.
  • Casual work attire and shift differentials are available for some positions.

Why Hickory Recovery? 

Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on  

  • Delivering personalized, top tier care that fosters healing and improves wellbeing 
  • Ensuring every individual has access to the best possible support and treatment 

Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It’s Hickory’s primary goal to offer expert treatment for all we serve.  

 

What We Offer:  

  • 401k 
  • Dental insurance  
  • Flexible schedule 
  • Health insurance 
  • PTO 
  • Vision insurance 
  • Career development 
  • Mental health days 
  • Holiday pay 

Job Qualifications:  

  • High School diploma or equivalency required.
  • An ability to learn quickly, multi-task, and utilize effective communication skills.
  • Positive demeanor and clear understanding of professional boundaries with clients.
  • Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
  • Dependability and punctuality are essential to this role.

Key Responsibilities:  

  • Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
  • Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
  • Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
  • Minimum 1 year of employment as Call Center Representative I
  • Not currently on any type of performance monitoring
  • Maintains strict confidentiality of client information and records without exception.
  • Clarity surrounding cultural sensitivity and professional boundaries.
  • Attends all staff meetings and trainings as directed by supervisor.
  • Review of incoming documentation to determine appropriate Level of Care
  • Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
  • Quality Review and coaching of Call Center Rep I performance
  • May assist in monitoring and distribution of incoming referrals.
  • May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
  • Assist with arranging transportation of clients through use of State-funded services and company driver.
  • Additional duties as assigned by Director of Admissions.

 

Compensation: Starting at $19.00 hourly

 

For more information:  www.hickorytreatmentcenters.com