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Full Time Call Center Jobs in Indiana (NOW HIRING)

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

COLLINS MOBILE

Call Center Coordinator-Fishers

Shelbyville, IN · On-site

$17.25 - $22.50/hr

The Call Center Coordinator is a first-line sales manager responsible for driving team performance ... Job Type/Hours: Full-time. We are open Monday - Sunday. Our employees enjoy a flexible schedule ...

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Full Time Call Center information

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

What are the most commonly searched types of Call Center jobs in Indiana?

The most popular types of Call Center jobs in Indiana are:

What are popular job titles related to Full Time Call Center jobs in Indiana?

For Full Time Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Indiana look for?

The top searched job categories for Full Time Call Center jobs in Indiana are:

What cities in Indiana are hiring for Full Time Call Center jobs?

Cities in Indiana with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Call Center Agent

Acr1 Com Commercial Roofing

Muncie, IN

$15 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Position: Call Center Agent (Lead Generator)

Dept: Sales & Marketing

Location: In OFFICE(Sales Office) - Muncie, Indiana

Reports to: TEAM Telemarketing Manager

Employment Type: Full-Time(36 hours per week)


Hours: Monday through Thursday - 8:30 am to 5pm

Friday - 8:30 am to 12:30 pm

(No Weekends, No Holidays & No Nights)

Position: Call Center Agent (Lead Generator)


COMPENSATION

Hourly rate is $15.00 per hour, plus an additional $25 per quoted lead bonus. Raises are possible monthly, depending on position performance.


PERKS

  • Daily, Weekly & Monthly prize incentives, based on job performance.
  • Perfect Attendance Bonus - $100 awarded monthly upon qualification.
  • ACR Discount Rate for childcare facility located next door, with availability.

BENEFITS

Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays.

POSITION PURPOSE

Call Center Agents (Lead Generators) support our Outside/Inside Sales staff.Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses who have roofing concerns. No Residential calling.

ESSENTIAL DUTIES & BASIC TASKS

  • Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center.
    • No Residential calling
  • During calls gather all relevant information, including size, age, and owner contact information for building/roof.
  • Enter data into customer contact database for review and approval by sales staff.
  • Maintain accurate and up to date information in database.

GOALS

  • Generate at leastTWOactionable leads per week.
  • Making minimum outbound call requirements per day

QUALIFICATIONS

  • Must be 18 years of age.
  • High school diploma or GED preferred.
  • Basic computer knowledge including the use of Outlook, Excel, and Word are helpful. The position also requires telephone skills, and minimum basic computer and typing skills.
  • Some experience in a CALL CENTER or TELEMARKETING is preferred, but not required.
  • Having knowledge of Microsoft access is preferred, but not required.
  • Must be able to pass Pre-Employment Drug Screen.
  • Provide 2 forms of I-9 Citizenship approved identification.

SKILLS & ABILITIES

Honest, dependable, self-motivated, persuasive, good communication skills. Outgoing people person who is also able to handle high pressure moments while keeping a positive mind set. Ability to work in a team-oriented environment. Must have excellent customer service phone skills.


WORKING CONDITIONS

Position requires the ability to work in close contact with other Call Center Agents (Lead Generators) in a call center office environment.

This job will be a sitting position for a large portion of your day.



About Us:

ACR1.COM Commercial Roofing (ACR) incorporated in Indiana March of 1984. We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio and Missouri. In 1997 we became licensed in Florida and provide services throughout the entire state. We are now also providing services in the state of Georgia.

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