ZipRecruiter

Log In

1

Virtual Call Center Jobs in Indiana (NOW HIRING)

Premise Health

Call Center Receptionist

Columbus, IN · On-site

As a Full Time Call Center Receptionist , you'll provide care to client employees and their ... to virtual primary care and virtual behavioral health at no cost for team members and their ...

Premise Health

Call Center Receptionist

Columbus, IN · On-site

As a Full Time Call Center Receptionist , you'll provide care to client employees and their ... to virtual primary care and virtual behavioral health at no cost for team members and their ...

next page

Showing results 1-20

All JobsVirtual Call Center JobsVirtual Call Center Jobs in Indiana

Virtual Call Center information

See Indiana salary details

$5

$13

$20

How much do virtual call center jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for virtual call center in Indiana is $13.38, according to ZipRecruiter salary data. Most workers in this role earn between $9.13 and $15.58 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Indiana? The most popular types of Call Center jobs in Indiana are:
What are popular job titles related to Virtual Call Center jobs in Indiana? For Virtual Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Indiana look for? The top searched job categories for Virtual Call Center jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center jobs? Cities in Indiana with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Indiana as of June 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 62% In-person, 13% Hybrid, and 25% Remote job distribution, with an average salary of $27,833 per year, or $13.4 per hour.
Call Center Receptionist

Call Center Receptionist

Premise Health

Columbus, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Premise Health rating

8.0

Company rating: 8.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

85th of 877 rated healthcare providers

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.
As a Full Time Call Center Receptionist, you'll provide care to client employees and their dependents in our Health Center located in Columbus, IN.
Schedule:
  • Monday - Friday 10:00 am - 7:00 pm
  • Saturday rotation 8:00 am - 12:00 pm approx every 4 weeks

What You'll Do
  • Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
  • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
  • Schedules appointments and enters appointment date and time into computerized scheduler.
  • Conducts reminder calls to all patients
  • Greets and directs patients, salespeople, and visitors
  • Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
  • Coordinates referrals for patients through insurance and other physician offices or specialists
  • Prepares all billings in computerized system for processing by finance
  • Collects payment from patients and reconciles daily cash reports
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
  • Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
  • Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
  • Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
  • Follows through on commitments
  • Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
  • Demonstrates ability to perform and maintain Annual Competencies
  • May require other duties as assigned

What You'll Bring
  • High school diploma/GED required
  • One year certificate from college or technical school with concentration in front office support for medical settings preferred
  • At least 3 year experience in a front desk/customer service related field required
  • Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.
#LI-KV1
#SP123

What Premise Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Premise Health logo

About Premise Health

Sourced by ZipRecruiter

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Brentwood, TN, US

Year founded

1975

View All Premise Health Jobs

Apply