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Virtual Call Center Jobs in Indiana (NOW HIRING)

Sharecare

Lead Customer Service Rep

Indianapolis, IN · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

Sedgwick

Care Team Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Indianapolis, IN

$15.25 - $20.75/hr

A stable, consistent work environment -both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

Sedgwick

Care Team Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

A stable, consistent work environment --both in-office and virtual * A comprehensive training ... Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ...

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All JobsVirtual Call Center JobsVirtual Call Center Jobs in Indiana

Virtual Call Center information

See Indiana salary details

$5

$13

$20

How much do virtual call center jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for virtual call center in Indiana is $13.38, according to ZipRecruiter salary data. Most workers in this role earn between $9.13 and $15.58 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Indiana? The most popular types of Call Center jobs in Indiana are:
What are popular job titles related to Virtual Call Center jobs in Indiana? For Virtual Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Indiana look for? The top searched job categories for Virtual Call Center jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center jobs? Cities in Indiana with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Indiana as of June 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 62% In-person, 13% Hybrid, and 25% Remote job distribution, with an average salary of $27,833 per year, or $13.4 per hour.
Float Concierge Banker

Float Concierge Banker

Heritage Federal Credit Union

Newburgh, IN • On-site

$17.80/hr

Full-time

Posted 29 days ago

Job description

Description:

Heritage Federal Credit Union is seeking a Float Concierge Banker to support members across multiple branch locations and our Virtual Banking Center (VBC). This role provides service to members through video, phone, chat, and in-person interactions while ensuring consistent service coverage where needed.


This position requires flexibility in schedule and location, including travel between branches and virtual support as business needs require. Additional stipend pay will apply.


Starting Hourly Rate: $17.80 per hour
Employment Type: Full-time


Schedule Requirements
  • Weekday schedule varies by location and business needs
  • Availability required on Fridays from 8:00 a.m. – 6:30 p.m.
  • Rotating Saturdays from 8:30 a.m. – 12:30 p.m.
Primary Responsibilities
  • Work across multiple branch locations and the Virtual Banking Center to support operational needs
  • Assist members via video, phone, chat, and in person
  • Process routine member requests such as address, phone, and email updates; wire transfers; stop payments; and check orders
  • Open new membership accounts
  • Answer questions related to credit union products and services
  • Maintain working knowledge of Interactive Teller Machine (ITM) functionality
  • Provide referrals to Senior and Relationship Bankers when appropriate
  • Maintain up-to-date knowledge of credit union products, services, and procedures
  • Fill in at assigned locations as needed
Qualifications
  • Ability to travel between multiple locations (100% travel availability required)
  • High school diploma or GED
  • Minimum 1 year of experience in finance, sales, or a customer-facing role
  • Customer service experience required
  • Call center or virtual service experience preferred
  • Self-motivated and adaptable to changing work environments


About Heritage Federal Credit Union

Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.


EOE

Requirements:


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