1

Virtual Call Center Jobs in Indiana (NOW HIRING)

Healthcare Collections Specialist

La Porte, IN · On-site

$17.25 - $23.25/hr

Remote work from home, virtual Call Center environment. * Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for ...

Healthcare Collections Specialist

La Porte, IN · On-site

$17.25 - $23.25/hr

Remote work from home, virtual Call Center environment. * Must be able to sit for extended periods of time. We are an Equal Opportunity Employer. All qualified applicants are considered for ...

Showing results 21-40

Virtual Call Center information

See Indiana salary details

$5

$13

$20

How much do virtual call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for virtual call center in Indiana is $13.38, according to ZipRecruiter salary data. Most workers in this role earn between $9.13 and $15.58 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What are the most commonly searched types of Call Center jobs in Indiana?

The most popular types of Call Center jobs in Indiana are:

What are popular job titles related to Virtual Call Center jobs in Indiana?

For Virtual Call Center jobs in Indiana, the most frequently searched job titles are:

What cities in Indiana are hiring for Virtual Call Center jobs?

Cities in Indiana with the most Virtual Call Center job openings:

Infographic showing various Virtual Call Center job openings in Indiana as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $27,833 per year, or $13.4 per hour.

Hybrid (6 Weeks Onsite, Then Fully Remote) Call Center Agent For Hospital

TEKsystems

Carmel, IN

$16/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Job description

TEKsystems is looking to hire several Call Center Agents for a large hospital in Indianapolis. The role is 6 weeks onsite for training and goes fully remote. If you are seriously interested and have reliable transportation, please send your most updated resume to rsison @ teksystems.com . Interviews are first-come, first-serve.

Job Title: Patient Scheduling

Hours: M-F 8a-5p

Training: fully onsite M-F 8a-5p, then fully remote

Location: Indianapolis, IN 46219

Start date: 08/252026

Compliance: vaccines + drug test

  • Must haves: 
    • Must have high school diploma and 2+ years of call center experience
    • Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
    • Must be able to have in-depth dialogue, conversations and explanations with members can be of a sensitive and/or highly confidential nature.
    • No jumpy tenures and must be self-motivated and motivated to advance your career
  • Job description:
    • 60+ incoming calls daily.
    • Will be accountable for scheduling appointments, following and reinforcing all policies for case scheduling, and communicating information for each scheduled appointment.
    • Will be accountable for auditing and completing electronic documentation of patient and case information in a timely manner, working under pressure to meet deadlines while maintaining a high degree of quality.
    • Must have the ability to communicate effectively and efficiently with patients, peers, and superiors on a daily basis.

Interview details: 2 interviews total = virtual interview with me (Reya), final round virtual interview with Supervisor.

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of Carmel, IN.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Carmel,IN.

Application Deadline

This position is anticipated to close on Aug 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.