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2Nd Shift Call Center Jobs in Indiana (NOW HIRING)

nLeague

Tax Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Senate Ave., 2nd floor (West elevators) Indianapolis, IN Client: IN-DOR Duration: 6+ Months ... Call Center . Responsibilities include: * Enjoys Learning about a variety of Department of Revenue ...

Verstela

Welder 2nd shift

Wolcott, IN

$19.10 - $22.25/hr

Join Our Team as a Welder 1st and 2nd shift openings If you have at least one year of MIG and TIG ... call to learn more at 765-204-5500.

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All Jobs2Nd Shift Call Center Jobs2Nd Shift Call Center Jobs in Indiana

2Nd Shift Call Center information

See Indiana salary details

$10

$17

$23

How much do 2nd shift call center jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for 2nd shift call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is a 2nd Shift Call Center job?

A 2nd Shift Call Center job involves handling customer inquiries, support requests, or sales calls during the evening hours, typically between the afternoon and late night. Employees assist customers via phone, email, or chat, depending on the company. This shift is ideal for those who prefer working later in the day and may include higher pay differentials. Responsibilities vary but generally include troubleshooting issues, providing product information, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the 2Nd Shift Call Center position, and why are they important?

To thrive as a 2nd Shift Call Center representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and sometimes basic data entry or ticketing platforms is typical. Patience, resilience, and a customer-focused attitude set high performers apart in this position. These skills are crucial for effectively resolving customer inquiries, maintaining professionalism during high-volume periods, and ensuring customer satisfaction during non-standard work hours.

What are the typical working hours and work environment for a 2nd Shift Call Center position?

A 2nd Shift Call Center role typically starts in the afternoon and runs into the evening, often ranging from early afternoon to around midnight, depending on the employer's coverage needs. The work environment is generally fast-paced and team-oriented, with support from supervisors and access to resources for answering customer inquiries. Representatives usually work from a dedicated call center or, in some cases, remotely, using computers and headsets to manage calls and document interactions. This shift often deals with higher call volumes at certain times, requiring a strong ability to multitask and maintain focus. Choosing this shift can also provide greater flexibility for personal commitments during the day and opens up opportunities for advancement within the organization for those who consistently perform well.

What are the most commonly searched types of Call Center jobs in Indiana? The most popular types of Call Center jobs in Indiana are:
What are popular job titles related to 2Nd Shift Call Center jobs in Indiana? For 2Nd Shift Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 2Nd Shift Call Center jobs in Indiana look for? The top searched job categories for 2Nd Shift Call Center jobs in Indiana are:
What cities in Indiana are hiring for 2Nd Shift Call Center jobs? Cities in Indiana with the most 2Nd Shift Call Center job openings:
2Nd Shift Call Center jobs near you
Infographic showing various 2Nd Shift Call Center job openings in Indiana as of July 2026, with employment types broken down into 56% Full Time, 14% Part Time, and 30% Nights. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Tax Call Center Specialist

nLeague

Indianapolis, IN • On-site

$16 - $20/hr

Contractor

Posted 29 days ago

Job description

Job ID: 798916

Position: Call Center Rep.

Location: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN

Client: IN-DOR

Duration:  6+ Months (Possibility of extension)

Onsite

 

  • Selected candidate will be required to complete a Tax Disclosure form prior to onboarding. 
  • Once the Tax Disclosure form is cleared, DOR will contact the resource directly providing instructions on completing the Barada Criminal History Check and Fingerprinting.  The resource must complete both tasks promptly to avoid delays in starting work. 
  • Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.
  • Candidate must be available to start first week of May 2026. Position is anticipated to last 6 months. 

Call Center Job Description.

Responsibilities include:

  • Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
  • Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
  • Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
  • Respond to a variety of tax inquiries.
  • Access data utilizing basic computer skills.
  • Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
  • Comply with all ethical and confidentiality requirements.

Tax analyst Job Description:

Responsibilities include:

  • The essential functions of this role are:
  • Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
  • Review accounts and properly apply payments to taxpayer accounts as needed.
  • Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.
  • Review and close files paid in full, dismissed, or discharged.
  • Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly.
  • Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
  • Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.
  • The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

Required skills:

  • High school diploma or equivalent.
  • Prior experience in a fast-paced call center environment.
  • Customer service-related experience.
  • Experience adhering to ethical and confidentiality requirements
  • Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
  • Knowledge of tax regulations.
  • Ability to analyze and troubleshoot tax-related inquiries.
  • Associates or Bachelors Degree in accounting, finance, or related field.