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Virtual Call Center Agent Jobs in Indiana (NOW HIRING)

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office) - Muncie, Indiana Reports to: TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office) - Muncie, Indiana Reports to: TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE(Sales Office) - Muncie, Indiana Reports to: TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week ...

Pldi

Call Center Agent

Indianapolis, IN · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Pldi

Call Center Agent

Indianapolis, IN · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Pldi

Call Center Agent

Indianapolis, IN · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

State of Indiana

Call Center Agent

Madison, IN

$12.65/hr

Call Center Agent Date Posted: May 31, 2026 Requisition ID: 469859 Location: Madison, IN, US, 47250 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest ...

State of Indiana

Call Center Agent

Madison, IN

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be knowledgeable ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be knowledgeable ...

Equiniti

$19/hr

Handle incoming and outgoing Proxy Solicitation and Information Agent calls. * Handle a large ... Experience working in a high volume/fast paced call center (virtual call center preferred)

German American

Contact Center Agent

Evansville, IN

$15.50 - $21/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person ... fast-paced call center environment. You will help clients by verifying account information ...

German American

Contact Center Agent

Jasper, IN

$14.50 - $19.75/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person ... fast-paced call center environment. You will help clients by verifying account information ...

German American Bancorp

Contact Center Agent

Jasper, IN · On-site

$14.50 - $19.75/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that ... fast-paced call center environment. You willhelp clients by verifying account information ...

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All JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Indiana

Virtual Call Center Agent information

See Indiana salary details

$10

$16

$23

How much do virtual call center agent jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for virtual call center agent in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What Does a Virtual Call Center Agent Do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

How do I become a virtual chat agent?

To become a virtual chat agent, you typically need good communication skills, basic computer proficiency, and experience with chat or customer service platforms. Many employers require a high school diploma or equivalent and may provide training on specific tools or protocols. Having a quiet work environment and reliable internet connection is also important for success in this role.

How to become a virtual call center?

To become a virtual call center agent, you typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Many employers require familiarity with customer service software and may provide training; some roles also prefer previous experience in customer support. Certification is not mandatory but can enhance your prospects.

How to make $1000 a week remote?

A Virtual Call Center Agent can earn $1000 a week by working multiple shifts, handling high call volumes, and gaining experience in specialized customer service or sales roles. Increasing efficiency, developing strong communication skills, and working for companies that offer competitive pay or bonuses can help reach this income level.

What are Virtual Call Center Agents?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

How can I make 2000 a week working from home?

A Virtual Call Center Agent can potentially earn $2,000 a week by working full-time, handling high-volume customer calls, and gaining experience in sales or technical support. Increasing earnings may involve working multiple shifts, improving communication skills, and using relevant tools like CRM software. Achieving this income level typically requires consistent effort and possibly additional certifications or specialized training.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do Virtual Call Center Agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Indiana? The most popular types of Call Center Agent jobs in Indiana are:
What are popular job titles related to Virtual Call Center Agent jobs in Indiana? For Virtual Call Center Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Indiana look for? The top searched job categories for Virtual Call Center Agent jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center Agent jobs? Cities in Indiana with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you

Call Center Agent

Acr1 Com Commercial Roofing

Muncie, IN • On-site

$15/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Position: Call Center Agent (Lead Generator)
Dept: Sales & Marketing
Location: In OFFICE (Sales Office) - Muncie, Indiana
Reports to: TEAM Telemarketing Manager
Employment Type: Full-Time (36 hours per week)
Hours: Monday through Thursday - 8:30 am to 5pm
Friday - 8:30 am to 12:30 pm
(No Weekends, No Holidays & No Nights)
Position: Call Center Agent (Lead Generator)
COMPENSATION
Hourly rate is $15.00 per hour, plus an additional $25 per quoted lead bonus. Raises are possible monthly, depending on position performance.
PERKS

  • Daily, Weekly & Monthly prize incentives, based on job performance.
  • Perfect Attendance Bonus - $100 awarded monthly upon qualification.
  • ACR Discount Rate for childcare facility located next door, with availability.
BENEFITS
Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays.
POSITION PURPOSE
Call Center Agents (Lead Generators) support our Outside/Inside Sales staff. Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses who have roofing concerns. No Residential calling.
ESSENTIAL DUTIES & BASIC TASKS
  • Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center.
    • No Residential calling
  • During calls gather all relevant information, including size, age, and owner contact information for building/roof.
  • Enter data into customer contact database for review and approval by sales staff.
  • Maintain accurate and up to date information in database.
GOALS
  • Generate at least TWO actionable leads per week.
  • Making minimum outbound call requirements per day
QUALIFICATIONS
  • Must be 18 years of age.
  • High school diploma or GED preferred.
  • Basic computer knowledge including the use of Outlook, Excel, and Word are helpful. The position also requires telephone skills, and minimum basic computer and typing skills.
  • Some experience in a CALL CENTER or TELEMARKETING is preferred, but not required.
  • Having knowledge of Microsoft access is preferred, but not required.
  • Must be able to pass Pre-Employment Drug Screen.
  • Provide 2 forms of I-9 Citizenship approved identification.

SKILLS & ABILITIES
Honest, dependable, self-motivated, persuasive, good communication skills. Outgoing people person who is also able to handle high pressure moments while keeping a positive mind set. Ability to work in a team-oriented environment. Must have excellent customer service phone skills.
WORKING CONDITIONS
Position requires the ability to work in close contact with other Call Center Agents (Lead Generators) in a call center office environment.
This job will be a sitting position for a large portion of your day.
About Us:
ACR1.COM Commercial Roofing (ACR) incorporated in Indiana March of 1984. We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio and Missouri. In 1997 we became licensed in Florida and provide services throughout the entire state. We are now also providing services in the state of Georgia.

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