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Virtual Call Center Agent Jobs in Indiana (NOW HIRING)

German American Bancorp

Contact Center Agent

Evansville, IN · On-site

$15.50 - $21/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that ... fast-paced call center environment. You willhelp clients by verifying account information ...

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How much do virtual call center agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual call center agent in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Indiana? The most popular types of Call Center Agent jobs in Indiana are:
What are popular job titles related to Virtual Call Center Agent jobs in Indiana? For Virtual Call Center Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Indiana look for? The top searched job categories for Virtual Call Center Agent jobs in Indiana are:
What cities in Indiana are hiring for Virtual Call Center Agent jobs? Cities in Indiana with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.

Contact Center Agent

German American Bancorp

Evansville, IN • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job Title: Contact Center Agent
Overview:
As a ContactCenter Agent, you will be the first friendly person that greets clients onthe phone or online and assists them with their banking needs. This role offers a team environment and agreat insight into the world of banking, insurance, and wealth management tobuild a foundation for a career in financial services.
What You'll Do:
Day in the Life - Everyday you answer calls, chat requests and emails from our external and internalcustomers to assist them with general account questions, debit cards, onlinebanking and fraud working within a fast-paced call center environment. You willhelp clients by verifying account information, assisting with transactions, educatingthem on German American products and services, as well as guide them when theyare not sure where to go next by engaging in friendly, meaningfulconversations.
What it Takes - Tothrive in this role you must maintain confidentiality, have the ability toadapt to change, and listen closely to understand and identify opportunities tobetter serve the customer, which will both build and strengthen long-lastingrelationships. We will teach youeverything else.
Bonus Points:
  • Bilingual/Multilingual
  • Customer Service experience
  • Knowledge of Banking
What we can offer you:
  • Medical, dental, vision, STD, LTD, Lifeinsurance, etc.
  • 17 days paid time off, 11 paid holidays andbereavement leave
  • Education assistance program
  • Paid parental bonding leave
  • Wellness benefits
  • Life event coverage
  • Service awards
  • Financial benefits including 401(k) match,stock purchase plan, loan discounts and more
  • National and local discounts on everything fromcomputers and vacations to phones and retail shopping
  • Free checking account, checks and discountedbank services

This positionwill be located at:
Vogel Road, Evansville
4424 Vogel Rd
Evansville, Indiana, 47715
United States
About Us:
GermanAmerican Bancorp and its family of financial services companies employtalented, compassionate people throughout the organization, truly making GermanAmerican special. Delivering genuine, customized, personal service with a focuson truly serving customers and communities well, our employees bring the Shieldof Excellence commitment to life with each and every interaction.

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