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At Home Call Center Agent Jobs in Indiana (NOW HIRING)

Pldi

Call Center Agent

Indianapolis, IN · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Pldi

Call Center Agent

Indianapolis, IN · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

At the state, you'll find competitive compensation, a robust benefits package and a commitment to ... The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

At the state, you'll find competitive compensation, a robust benefits package and a commitment to ... The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ...

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All JobsAt Home Call Center Agent JobsAt Home Call Center Agent Jobs in Indiana

At Home Call Center Agent information

See Indiana salary details

$10

$16

$23

How much do at home call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for at home call center agent in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What is an at home call center agent?

An At Home Call Center Agent is a customer service professional who handles inbound or outbound calls for a company while working remotely from their home. Their responsibilities typically include assisting customers, resolving issues, processing orders, and sometimes making sales or conducting surveys. These agents use a computer, phone, and specialized software to interact with customers and manage information securely. Working from home allows for flexibility, but agents are still expected to maintain professional standards and adhere to company protocols.

What are the key skills and qualifications needed to thrive as an at home call center agent?

To thrive as an At Home Call Center Agent, you need excellent verbal communication skills, a high school diploma or equivalent, and strong problem-solving abilities. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic computer proficiency is typically required. Standout agents demonstrate patience, active listening, and the ability to remain calm under pressure. These skills and qualities ensure efficient service delivery, high customer satisfaction, and effective issue resolution in a remote environment.

What are some common challenges faced by at home call center agents, and how can they be effectively managed?

At Home Call Center Agents often encounter challenges such as maintaining consistent communication with team members, managing distractions in a home environment, and staying motivated while working remotely. To address these challenges, it’s important to establish a dedicated workspace, set clear boundaries with household members, and use collaboration tools provided by the employer. Regular virtual check-ins with supervisors and colleagues also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between At Home Call Center Agent vs Customer Service Representative?

AspectAt Home Call Center AgentCustomer Service Representative
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, communication skills
Industry UsageCall centers, customer supportRetail, telecom, banking, various sectors
Job FocusHandling inbound/outbound calls, support, troubleshootingAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar skills, but At Home Call Center Agents primarily work remotely handling calls for specific companies, while Customer Service Representatives may work in various settings and industries. The main difference lies in the work environment and scope of responsibilities.

What are the most commonly searched types of Call Center Agent jobs in Indiana?

The most popular types of Call Center Agent jobs in Indiana are:

What cities in Indiana are hiring for At Home Call Center Agent jobs?

Cities in Indiana with the most At Home Call Center Agent job openings:

At Home Call Center Agent jobs near you
Infographic showing various At Home Call Center Agent job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.

Call Center Agent

Acr1 Com Commercial Roofing

Muncie, IN

$15 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 26 days ago

Job description

Position: Call Center Agent (Lead Generator)

Dept: Sales & Marketing

Location: In OFFICE(Sales Office) - Muncie, Indiana

Reports to: TEAM Telemarketing Manager

Employment Type: Full-Time(36 hours per week)


Hours: Monday through Thursday - 8:30 am to 5pm

Friday - 8:30 am to 12:30 pm

(No Weekends, No Holidays & No Nights)

Position: Call Center Agent (Lead Generator)


COMPENSATION

Hourly rate is $15.00 per hour, plus an additional $25 per quoted lead bonus. Raises are possible monthly, depending on position performance.


PERKS

  • Daily, Weekly & Monthly prize incentives, based on job performance.
  • Perfect Attendance Bonus - $100 awarded monthly upon qualification.
  • ACR Discount Rate for childcare facility located next door, with availability.

BENEFITS

Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays.

POSITION PURPOSE

Call Center Agents (Lead Generators) support our Outside/Inside Sales staff.Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses who have roofing concerns. No Residential calling.

ESSENTIAL DUTIES & BASIC TASKS

  • Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center.
    • No Residential calling
  • During calls gather all relevant information, including size, age, and owner contact information for building/roof.
  • Enter data into customer contact database for review and approval by sales staff.
  • Maintain accurate and up to date information in database.

GOALS

  • Generate at leastTWOactionable leads per week.
  • Making minimum outbound call requirements per day

QUALIFICATIONS

  • Must be 18 years of age.
  • High school diploma or GED preferred.
  • Basic computer knowledge including the use of Outlook, Excel, and Word are helpful. The position also requires telephone skills, and minimum basic computer and typing skills.
  • Some experience in a CALL CENTER or TELEMARKETING is preferred, but not required.
  • Having knowledge of Microsoft access is preferred, but not required.
  • Must be able to pass Pre-Employment Drug Screen.
  • Provide 2 forms of I-9 Citizenship approved identification.

SKILLS & ABILITIES

Honest, dependable, self-motivated, persuasive, good communication skills. Outgoing people person who is also able to handle high pressure moments while keeping a positive mind set. Ability to work in a team-oriented environment. Must have excellent customer service phone skills.


WORKING CONDITIONS

Position requires the ability to work in close contact with other Call Center Agents (Lead Generators) in a call center office environment.

This job will be a sitting position for a large portion of your day.



About Us:

ACR1.COM Commercial Roofing (ACR) incorporated in Indiana March of 1984. We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio and Missouri. In 1997 we became licensed in Florida and provide services throughout the entire state. We are now also providing services in the state of Georgia.

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