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At Home Call Center Agent Jobs in Indiana (NOW HIRING)

nLeague

Tax Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Other duties, responsibilities, and activities may change or be assigned at any time. Required skills: * High school diploma or equivalent. * Prior experience in a fast-paced call center environment.

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new ... center experience Nice to have 0

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All JobsAt Home Call Center Agent JobsAt Home Call Center Agent Jobs in Indiana

At Home Call Center Agent information

See Indiana salary details

$10

$16

$23

How much do at home call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for at home call center agent in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What is an at home call center agent?

An At Home Call Center Agent is a customer service professional who handles inbound or outbound calls for a company while working remotely from their home. Their responsibilities typically include assisting customers, resolving issues, processing orders, and sometimes making sales or conducting surveys. These agents use a computer, phone, and specialized software to interact with customers and manage information securely. Working from home allows for flexibility, but agents are still expected to maintain professional standards and adhere to company protocols.

What are the key skills and qualifications needed to thrive as an at home call center agent?

To thrive as an At Home Call Center Agent, you need excellent verbal communication skills, a high school diploma or equivalent, and strong problem-solving abilities. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic computer proficiency is typically required. Standout agents demonstrate patience, active listening, and the ability to remain calm under pressure. These skills and qualities ensure efficient service delivery, high customer satisfaction, and effective issue resolution in a remote environment.

What are some common challenges faced by at home call center agents, and how can they be effectively managed?

At Home Call Center Agents often encounter challenges such as maintaining consistent communication with team members, managing distractions in a home environment, and staying motivated while working remotely. To address these challenges, it’s important to establish a dedicated workspace, set clear boundaries with household members, and use collaboration tools provided by the employer. Regular virtual check-ins with supervisors and colleagues also help maintain a sense of connection and ensure alignment with team goals.

What is the difference between At Home Call Center Agent vs Customer Service Representative?

AspectAt Home Call Center AgentCustomer Service Representative
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, communication skills
Industry UsageCall centers, customer supportRetail, telecom, banking, various sectors
Job FocusHandling inbound/outbound calls, support, troubleshootingAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar skills, but At Home Call Center Agents primarily work remotely handling calls for specific companies, while Customer Service Representatives may work in various settings and industries. The main difference lies in the work environment and scope of responsibilities.

What are the most commonly searched types of Call Center Agent jobs in Indiana?

The most popular types of Call Center Agent jobs in Indiana are:

What cities in Indiana are hiring for At Home Call Center Agent jobs?

Cities in Indiana with the most At Home Call Center Agent job openings:

At Home Call Center Agent jobs near you
Infographic showing various At Home Call Center Agent job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.

Tax Call Center Specialist

nLeague

Indianapolis, IN • On-site

$16 - $20/hr

Contractor

Re-posted 8 days ago

Job description

Job ID: 798916

Position: Call Center Rep.

Location: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN

Client: IN-DOR

Duration:  6+ Months (Possibility of extension)

Onsite

 

  • Selected candidate will be required to complete a Tax Disclosure form prior to onboarding. 
  • Once the Tax Disclosure form is cleared, DOR will contact the resource directly providing instructions on completing the Barada Criminal History Check and Fingerprinting.  The resource must complete both tasks promptly to avoid delays in starting work. 
  • Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.
  • Candidate must be available to start first week of May 2026. Position is anticipated to last 6 months. 

Call Center Job Description.

Responsibilities include:

  • Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
  • Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
  • Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
  • Respond to a variety of tax inquiries.
  • Access data utilizing basic computer skills.
  • Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
  • Comply with all ethical and confidentiality requirements.

Tax analyst Job Description:

Responsibilities include:

  • The essential functions of this role are:
  • Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
  • Review accounts and properly apply payments to taxpayer accounts as needed.
  • Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.
  • Review and close files paid in full, dismissed, or discharged.
  • Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly.
  • Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
  • Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.
  • The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

Required skills:

  • High school diploma or equivalent.
  • Prior experience in a fast-paced call center environment.
  • Customer service-related experience.
  • Experience adhering to ethical and confidentiality requirements
  • Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
  • Knowledge of tax regulations.
  • Ability to analyze and troubleshoot tax-related inquiries.
  • Associates or Bachelors Degree in accounting, finance, or related field.