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Virtual Call Center Agent Jobs in Gary, IN (NOW HIRING)

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Regular attendance in virtual team meetings and training sessions. Availability during standard ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

The Chicago Lighthouse

Contact Center Agent

Chicago, IL · On-site

$18.50/hr

Contact Center Agent will be responsible for providing high quality customer service assistance for ... call transfers for the Illinois Secretary of State. Contact Center Agents will be responsible for ...

NTT America

Call Center Senior Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Call Center Senior Representative Location: Remote General Duties and Tasks * Serve as the primary ... New employees may temporarily use a personal computer to attend virtual training until company ...

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Virtual Call Center Agent information

See Gary, IN salary details

$10

$17

$24

How much do virtual call center agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for virtual call center agent in Gary, IN is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.89 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Gary, IN?

The most popular types of Call Center Agent jobs in Gary, IN are:

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For Virtual Call Center Agent jobs in Gary, IN, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Gary, IN look for?

The top searched job categories for Virtual Call Center Agent jobs in Gary, IN are:

What cities near Gary, IN are hiring for Virtual Call Center Agent jobs?

Cities near Gary, IN with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Gary, IN as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,634 per year, or $17.1 per hour.

Bi-Lingual Call Center Agent

Beacon Mobility

Chicago, IL • On-site

$18.50/hr

Other

Re-posted 20 days ago

Beacon Mobility rating

5.7

Company rating: 5.7 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

94th of 99 rated public transport

Job description

Chicago, IL

Full time

REQ-2025-3061

SCR Medical Transportation LLC

Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete.

The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received. They will provide customers, clients, and others with appropriate and accurate information in a timely manner. Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position.

Essential Job Functions:

• Fluent in both English and Spanish.

• Answer reservation calls within three (3) rings.

• Provide trip status updates in the form of ETA calls.

• Ensure that all call center requirements outlined in the PACE contract are met or exceeded, i.e.

• 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less.

• Provide support to client’s by addressing questions, issues, concerns, regarding registering for the service• Proper handling of Lost and Found Calls.• Communicate to management personnel any issues that impede the efficient operation of the call center.• Actively participate in re-training sessions.• Other Duties as assigned by the Supervisor or Manager.

•An attitude of empathy and a desire to provide high quality customer service to individuals certified under the American with Disabilities Act.

Key Performance Indicators:

  • 95% of all calls answered within 30 secs.

  • Daily average talk time 90 seconds or less

  • Ability to follow the department Standard Operating Procedures (i.e. same day trip request)

  • Attendance

  • Ability to multi-task

  • Receive a minimum of 30-34 calls per hour

Responsibility Profile :

  • Provide excellent customer service to all inquiring parties.

  • Answer all incoming calls and emails with a polite and professional attitude.

  • Record all inquiries still outstanding after initial communication concludes.

  • Follow up on outstanding inquiries as soon as applicable.

  • Route c ommunication to appropriate parties if resolutions are not possible.

  • Meet quotas and provide reports as necessary.

  • Perform other duties as assigned.

​

Qualifications

  • One (1) year work experience.

  • High School Diploma.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It’s the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator’s understand how to effectively and safely transport clients and we are looking for the right people to join our team.

Why Beacon Mobility

We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.

Who we are

  • Safe, reliable transportation for 100 Years

  • Customized mobility solutions

  • Serving students, patients, and 1,500+ communities

  • Nearly 20,000 employees strong

What we do best

  • People First

  • Safety Always

  • School Bus & Special Education

  • Paratransit

  • Non‑Emergency Medical

  • Alternative Student Transportation

Why it matters

  • Transportation creates opportunity

  • Mobility builds independence

  • Every Ride Matters

What Beacon Mobility employees say

Pay

Benefits

Hours and flexibility

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