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Virtual Chat Agent Jobs in Indiana (NOW HIRING)

First Bank Richmond

Virtual Branch Agent

Frankfort, IN · On-site

$16 - $21.75/hr

Description The Virtual Branch Agent role allows employees to fully execute on First Bank Midwest ... Properly balance ITM's and place service calls as needed. 4. Contact Center Chat/Text and Secure ...

New

H&R Block

Tax Professional - Franchise Location

IN · On-site

Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat ...

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Virtual Chat Agent information

See Indiana salary details

$5

$16

$23

How much do virtual chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual chat agent in Indiana is $16.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.32 per hour, depending on experience, location, and employer.

What is a virtual chat agent?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What does a virtual chat agent do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are the key skills and qualifications needed to thrive as a virtual chat agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What are some common challenges virtual chat agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

More about Virtual Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Indiana?

The most popular types of Chat Agent jobs in Indiana are:

What are popular job titles related to Virtual Chat Agent jobs in Indiana?

For Virtual Chat Agent jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Agent jobs in Indiana look for?

The top searched job categories for Virtual Chat Agent jobs in Indiana are:

What cities in Indiana are hiring for Virtual Chat Agent jobs?

Cities in Indiana with the most Virtual Chat Agent job openings:

Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Indiana as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,937 per year, or $16.3 per hour.

Virtual Branch Agent

First Bank Richmond

Frankfort, IN • On-site

$16 - $21.75/hr

Full-time

Posted 3 days ago

New

Job description

Description

 The Virtual Branch Agent role allows employees to fully execute on First Bank Midwest brand purpose: To Care, Educate & Serve to Inspire a better future for all. A Virtual Center Agent (VCA) typically serves their customers virtually, depending on the needs of the customer. The primary role of a VCA is to understand their needs and match financial solutions the bank offers to help the customer achieve Financial Well-Being, in a friendly, ethical, and efficient manner. VCA may process virtual transactions in accordance with bank procedures; record all transactions accurately; open new accounts; be a virtual notary; maintain the escalation desk; be a source for retail questions and balance each day's operations. Hours vary and include Saturdays. 

Requirements

Job Responsibilities 

1. Customer Service and Sales.

a. Properly document all transactions.

b. Educate customers on solutions that meet their needs, including new accounts, services, and digital.

c. Maintenance accounts by changing addresses and names; order checks and closing accounts as needed. 

d. Assist customers by answering financial questions, exposing fraud, explain bank services and service charges. 

2. Escalation desk

a. Answer in-bound calls timely and work to address customer needs in first contact through use of available resources.

b. Properly verify customer identity, listen, and empathize with customers to determine root cause of problems and defuse tension.

c. Utilize warm transfer skills in transferring customers to subject matter experts.

d. Adept in problem resolution and solutions minded (Internal/External) especially unique situations that require unique solutions.

3. Document, Report and Track

a. Properly document, report and manage customer complaints, escalating priority issues.

b. Maintain accurate procedures to support Virtual Center activities.

c. Maintain accurate customer information on the core system and in CRA system.

d. Properly balance ITM's and place service calls as needed.

4. Contact Center Chat/Text and Secure messaging

a. Engage in our new communication methods.

b. Keep messaging secure.

5. Champion and support the Core Value and Customer Care Standards of First Bank Midwest

  6. Other Duties as Assigned.



Competencies Required 

1. Competency #1: Customer Relations

The   degree which customer service and professional rapport is demonstrated in the   day-to-day business environment. Such   as being polite and attentive, or focused on the needs of the customer.

2. Competency #2: Attitude and   Accountability

The   degree to which one is positive, constructive, and supportive toward   customers, employees, and the company. The level of enthusiasm and commitment   demonstrated in job performance. The   level of which one is answerable and responsible for actions and performance   either individually or on a team

3. Competency #4: Teamwork & Cooperation / Organization   Relations

The   degree to which the employee works with peers and other internal departments   to create a collaborative, cooperative, and productive working   environment. The level of response to   customer requests, both internally and externally. Anticipation and control   of obstacles. The level of demonstrated team, sensitivity, support, and   respect. 

4. Competency #5: Attention to Detail

The   level at which tasks are performed carefully, accurately, and in accordance   with specific instructions. Consistency of work quality and compliance with   standards, requirements, and expectations. The tracking of numerical data and   detailed organizational information, and the careful application of grammar,   spelling, and punctuation rules.

5. Competency #6: Job   Knowledge (Basic)

The   level of knowledge, skills and education required to perform job duties, and   their application to job functions. Commitment to expanding knowledge,   skills, and/or education.

6. Competency #7: Productivity

The   level of work output or efficiency as compared to a standard or compared to   others. The ability to use time and resources well.

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