La Porte, IN · On-site
$16 - $18/hr
The Technical Support Representative is responsible for assisting customers via phone and live chat ... Whole-home managed Wifi * Phone services * TV services * Schedule service call appointments as ...
La Porte, IN · On-site
$16 - $18/hr
The Technical Support Representative is responsible for assisting customers via phone and live chat ... Whole-home managed Wifi * Phone services * TV services * Schedule service call appointments as ...
Services vary with individual needs, and may include home-based individual and family therapy services, support in skills training, and crisis intervention. BENEFITS: * 401k w/ 20% company matching ...
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Services vary with individual needs, and may include home-based individual and family therapy services, support in skills training, and crisis intervention. BENEFITS: * 401k w/ 20% company matching ...
La Porte, IN · On-site
$16 - $18/hr
The Technical Support Representative is responsible for assisting customers via phone and live chat ... Whole-home managed Wifi * Phone services * TV services * Schedule service call appointments as ...
La Porte, IN · On-site
$16 - $18/hr
The Technical Support Representative is responsible for assisting customers via phone and live chat ... Whole-home managed Wifi * Phone services * TV services * Schedule service call appointments as ...
Indianapolis, IN · On-site
$50 - $55/hr
A highly skilled clinician to provide intensive support and intervention for youth and families ... Unlike many home-based companies our case managers have work life balance. Our motto is that we ...
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Indianapolis, IN · On-site
$50 - $55/hr
A highly skilled clinician to provide intensive support and intervention for youth and families ... Unlike many home-based companies our case managers have work life balance. Our motto is that we ...
Firefly Children & Family Alliance is looking for a full-time Home-based Therapist in Columbus ... Provide counseling support to a caseload of individuals, families, and groups working to achieve ...
New
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Firefly Children & Family Alliance is looking for a full-time Home-based Therapist in Columbus ... Provide counseling support to a caseload of individuals, families, and groups working to achieve ...
New
Indianapolis, IN · On-site
$50 - $55/hr
A highly skilled clinician to provide intensive support and intervention for youth and families ... Unlike many home-based companies our case managers have work life balance. Our motto is that we ...
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Indianapolis, IN · On-site
$50 - $55/hr
A highly skilled clinician to provide intensive support and intervention for youth and families ... Unlike many home-based companies our case managers have work life balance. Our motto is that we ...
$18.60 - $19.76/hr
Home Based Case Manager Pay Range: $18.60 to $19.76 What We Do: To empower children and their ... We are building a culture of belonging - where every person is supported to bring their most ...
$18.60 - $19.76/hr
Home Based Case Manager Pay Range: $18.60 to $19.76 What We Do: To empower children and their ... We are building a culture of belonging - where every person is supported to bring their most ...
Lafayette, IN · On-site
$18.60 - $19.76/hr
Home Based Case Manager Pay Range: $18.60 to $19.76 What We Do: To empower children and their ... We are building a culture of belonging - where every person is supported to bring their most ...
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Lafayette, IN · On-site
$18.60 - $19.76/hr
Home Based Case Manager Pay Range: $18.60 to $19.76 What We Do: To empower children and their ... We are building a culture of belonging - where every person is supported to bring their most ...
Lafayette, IN · On-site +1
$18.60 - $19.76/hr
Home Based Case Manager Pay Range: $18.60 to $19.76 What We Do: To empower children and their ... We are building a culture of belonging - where every person is supported to bring their most ...
Lafayette, IN · On-site +1
$18.60 - $19.76/hr
Home Based Case Manager Pay Range: $18.60 to $19.76 What We Do: To empower children and their ... We are building a culture of belonging - where every person is supported to bring their most ...
Crown Point, IN · On-site
$67K - $109K/yr
Multiple home time options - Home daily available based on location* * No-touch freight* * Health ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Crown Point, IN · On-site
$67K - $109K/yr
Multiple home time options - Home daily available based on location* * No-touch freight* * Health ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Granger, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Granger, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Bristol, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Bristol, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Howe, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Howe, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Elkhart, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Elkhart, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Shipshewana, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Shipshewana, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
South Bend, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
South Bend, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Elkhart, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Elkhart, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Angola, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Angola, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Lagrange, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
Lagrange, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
South Bend, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
South Bend, IN · On-site
$78K/yr
Local routes, home daily * No-touch freight * Health, Dental, and Vision Insurance * 401k ... Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video ...
| Aspect | Home Based Text Chat Support | Customer Service Representative |
|---|---|---|
| Work Environment | Remote, home-based | Office or remote |
| Communication Method | Text chat | Phone, email, in-person |
| Required Skills | Typing speed, written communication | Verbal communication, problem-solving |
| Common Certifications | Customer service, communication skills |
Home Based Text Chat Support focuses on assisting customers via written chat, often from home, requiring strong typing and written communication skills. Customer Service Representatives may handle multiple communication channels, including calls and emails, and often work in office settings. Both roles serve customer needs but differ mainly in communication method and work environment.
$16 - $18/hr
Full-time
Posted 25 days ago
7.6
Based on 8 frontline employees who took The Breakroom Quiz
29th of 79 rated telecommunications companies
Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer’s internet issue as well as programming and troubleshooting Surf’s managed routers. They are also responsible for scheduling service appointments when a technician visit is required.
Reports to: Technical Support Manager
Job Status: Non-Exempt
Responsibilities:
Educate customers about our services and how they function using simple, easy to understand language.
Interact with customers in a friendly, professional and patient manner.
Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.
Fixed wireless and fiber internet connections
Whole-home managed Wifi
Phone services
TV services
Schedule service call appointments as needed to resolve customer issues with the services listed above.
Document all customer interactions thoroughly using our ticketing system.
Respond in a timely manner to technical support requests using the phone and live chat support methods.
Escalate suspected infrastructure issues to the network operations team.
High School Education or equivalent required
Familiarity with basic networking including
Static IP reservations
Basic router function and configuration
Public and private IP assignments
Physical ethernet and fiber connections
Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.
Familiarity with basics of RF technology including
Local Wifi broadcasting
Interference mitigation
Channel bandwidth and RF frequencies
RF behavior
Familiarity with internet speed, latency, and jitter.
Ability to work weekends required
Ability to work well with people under stress
Able to be on the phone for long periods of time
Ability to follow basic troubleshooting processes consistently
Ability to juggle several projects or items at one time
Flexible schedule preferred
Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems
Ability to generate and read error logs and reports.
Sourced by ZipRecruiter
Telecommunications
51 - 200 Employees
Elkhart, IN, US
1999
