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Home Based Text Chat Support Jobs in Indiana (NOW HIRING)

Services vary with individual needs, and may include home-based individual and family therapy services, support in skills training, and crisis intervention. BENEFITS: * 401k w/ 20% company matching ...

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Home Based Text Chat Support information

What is the difference between Home Based Text Chat Support vs Customer Service Representative?

AspectHome Based Text Chat SupportCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote
Communication MethodText chatPhone, email, in-person
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service, communication skills

Home Based Text Chat Support focuses on assisting customers via written chat, often from home, requiring strong typing and written communication skills. Customer Service Representatives may handle multiple communication channels, including calls and emails, and often work in office settings. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the most commonly searched types of Text Chat Support jobs in Indiana? The most popular types of Text Chat Support jobs in Indiana are:
What are popular job titles related to Home Based Text Chat Support jobs in Indiana? For Home Based Text Chat Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Home Based Text Chat Support jobs in Indiana look for? The top searched job categories for Home Based Text Chat Support jobs in Indiana are:
What cities in Indiana are hiring for Home Based Text Chat Support jobs? Cities in Indiana with the most Home Based Text Chat Support job openings:
Infographic showing various Home Based Text Chat Support job openings in Indiana as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 49% In-person, 8% Hybrid, and 43% Remote job distribution.

$60/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

OVERVIEW

The Home-Based Therapist provides therapeutic, home-based services to children and families involved with the Department of Child Services (DCS) across Clinton, Elkhart, Lake, Marion, Monroe, St. Joseph, and Vigo Counties. This role focuses on addressing challenges related to domestic violence, abuse, neglect, mental health, and family dysfunction through evidence-based, trauma-informed interventions.

Services are individualized and designed to improve family functioning, promote stability, and support successful family preservation or reunification. This position offers flexibility and autonomy, allowing therapists to manage their own schedules while delivering impactful clinical services.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Provide individual and family-focused therapeutic interventions in home and community settings
  2. Deliver culturally competent, trauma-informed counseling services aligned with treatment plans
  3. Conduct clinical assessments and develop individualized treatment plans
  4. Support families in achieving short- and long-term therapeutic goals
  5. Address issues including trauma, abuse, neglect, substance use, mental illness, and family dysfunction
  6. Utilize evidence-based practices to support client progress
  7. Maintain professional and ethical therapeutic standards in alignment with licensure requirements
  8. Collaborate with DCS, Family Case Managers, and other service providers
  9. Complete and maintain accurate documentation including treatment plans, monthly reports, and case notes
  10. Communicate effectively with supervisors, clients, and external partners
  11. Develop and implement safety and crisis intervention plans as needed
  12. Maintain an active caseload and ensure consistent client engagement
  13. Attend court proceedings when subpoenaed or invited on behalf of the client
  14. Attend Child and Family Team meetings as scheduled
  15. Attend staffing meetings with supervisor to provide updates
  16. Report any critical incidents or crises immediately to supervisor and DCS

MINIMUM REQUIREMENTS:

Education

  • Master’s degree in Psychology, Social Work, Counseling, or Marriage and Family Therapy

Licensure

  • Current Indiana licensure or license-eligible preferred

Experience

  • Experience working with children and families preferred
  • Experience in trauma-informed care strongly preferred
  • Knowledge of child welfare systems, family dynamics, and abuse/neglect cases

Skills and Competencies

  • Strong communication (verbal and written)
  • Ability to build rapport and engage families
  • Crisis management and problem-solving skills
  • Ability to work independently in community-based settings
  • Strong organization and time management skills
  • Ability to collaborate effectively with internal and external stakeholders
  • Understanding of trauma-informed and strength-based approaches
  • • Valid driver’s license, reliable transportation, and current auto insurance
  • • Ability to pass background checks and required clearances
  • • Ability to work a flexible schedule, including evenings and weekends

Additional Requirements

  • Must be at least 21 years of age
  • Valid driver’s license, reliable transportation, and current auto insurance
  • Ability to pass background checks and all required clearances
  • CPR and First Aid certification (or ability to obtain)
  • Ability to work a flexible schedule, including evenings and weekends
  • Must be trained and competent in required evidence-based practices

SCHEDULE:

This position requires a flexible schedule to meet families' needs.

  • Services are delivered in home and community settings
  • Flexible scheduling based on client needs
  • Evening availability is often required
  • Occasional weekend availability may be needed
  • Schedule varies based on caseload

Work Environment

  • Home-based and community-based service delivery
  • Frequent local travel required
  • A combination of field work, documentation, and virtual communication