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Remote Medical Call Center Jobs in Indiana (NOW HIRING)

COLLINS MOBILE

Call Center Representative

Marion, IN · Remote

$15 - $17/mo

Job Summary Our Call Center Representative is a customer service and inbound sales focused role ... if remote) · Access to stable Internet · Ability to Travel to Corporate Office for initial ...

IQVIA

Work from Home

Indianapolis, IN · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... Remote #LI-DNP IQVIA is a leading global provider of clinical research services, commercial ...

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Remote Medical Call Center information

See Indiana salary details

$9

$17

$27

How much do remote medical call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote medical call center in Indiana is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.65 and $17.58 per hour, depending on experience, location, and employer.

What is a remote medical call center?

A Remote Medical Call Center job involves handling patient inquiries, scheduling appointments, verifying insurance, and providing medical information over the phone or via digital communication. Employees work from home, following HIPAA guidelines to ensure patient confidentiality. Strong communication skills, medical knowledge, and the ability to handle sensitive situations are essential.

What are the key skills and qualifications needed to thrive in the remote medical call center position?

To thrive as a Remote Medical Call Center agent, you need strong communication skills, basic medical knowledge, and familiarity with HIPAA regulations, often supported by a background in healthcare or customer service. Proficiency with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional listening skills, patience, empathy, and the ability to handle stressful situations make candidates stand out in this position. These skills are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive patient experience in a fast-paced remote environment.

What are some common challenges faced by remote medical call center agents, and how are they addressed?

Remote Medical Call Center agents often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and ensuring clear communication without face-to-face interaction. Training programs and ongoing support from supervisors are common practice to help agents stay updated on medical protocols, privacy regulations, and patient etiquette. Teams also typically have escalation procedures for complex cases and use collaboration tools to maintain seamless communication with medical professionals. By relying on structured workflows and strong support networks, agents are well-equipped to handle these challenges and provide quality care to every caller.

What are popular job titles related to Remote Medical Call Center jobs in Indiana?

For Remote Medical Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Medical Call Center jobs in Indiana look for?

The top searched job categories for Remote Medical Call Center jobs in Indiana are:

What cities in Indiana are hiring for Remote Medical Call Center jobs?

Cities in Indiana with the most Remote Medical Call Center job openings:

Remote Medical Call Center jobs near you
Infographic showing various Remote Medical Call Center job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,819 per year, or $17.7 per hour.

Call Center Representative

COLLINS MOBILE

Marion, IN • Remote

$15 - $17/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Job Summary

Our Call Center Representative is a customer service and inbound sales focused role. The Call Center Representative is responsible for answering inbound sales calls in a friendly and urgent manner. You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive uncapped commission; what you earn, you get.

Job Functions

· Answer Inbound Calls

· Troubleshoot problems and complaints

· Respond promptly to emails/messages from customers

· Accurately note customer accounts

· Process Orders, Forms, and Applications

· Upsell Products and/or services when appropriate

· Willingness to listen and deescalate situations when needed

· Complete ongoing training for product and service updates as needed

· Other duties as assigned

Skills, Qualifications, and Requirements

· Bilingual/Spanish Speaking encouraged to apply

· Access to Telephone and High Speed Internet (if remote)

· Access to stable Internet

· Ability to Travel to Corporate Office for initial training

· Customer service experience

· Strong Computer Skills

· Excellent Communication Skills, both spoken and written

· Strong time management skills

· Adaptability and flexibility

· Problem Solving

· Ability to build relationships with callers

· Excellent Organizational Skills

· Positive Attitude

· Punctual and Dependable

· High School Diploma or Equivalent

Benefits

· Health, Dental and Vision insurance

· Uncapped Commission

· Life insurance at no cost to you

· Paid time off

· 401K option after 6 months of employment

Pay will be based on experience

Work Environment

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. The responsibilities of this role may change at any time with or without notice.

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