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Medical Call Center Jobs (NOW HIRING)

Fenway Health

Medical Call Center Representative

Boston, MA · On-site

$22.62 - $24.87/hr

Medical Call Center Representative Boston, MA ( • Patient Services Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative ...

Quadrant

Medical Call Center

Annapolis, MD · On-site

$20/hr

Medical Office Call Center - Medical Office Annapolis Maryland Pay From: $20 Per Hour MUST: The Medical Office Call Center Rep should have the following experience: 2+years of experience working in a ...

Fenway Health

Medical Call Center Representative

Boston, MA · On-site

$22.62 - $24.87/hr

Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their ...

FENWAY HEALTH

Medical Call Center Representative

Boston, MA · On-site

$22.62 - $24.87/hr

Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to ...

Collins Consulting

Medical Call Center

Austin, TX · On-site

$16.50 - $20.75/hr

A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting. * Strong attention to detail, critical thinking, and can work independently with minimal direction. * High ...

Fenway Health

Medical Call Center Representative

Boston, MA · On-site

$22.62 - $24.87/hr

Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for training (no more than 1 week) * Fully remote aside from any onsite all-hands meetings * Must reside ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience in the medical ...

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Medical Call Center information

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$10

$16

$18

How much do medical call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for medical call center in the United States is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.03 per hour, depending on experience, location, and employer.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What do medical call centers do?

Medical call centers handle patient inquiries, appointment scheduling, and provide information about healthcare services. Staff in these centers often use electronic health records and communication tools to assist patients efficiently and accurately.
More about Medical Call Center jobs

What cities are hiring for Medical Call Center jobs?

Cities with the most Medical Call Center job openings:

What are the most commonly searched types of Medical Call Center jobs?

The most popular types of Medical Call Center jobs are:

What states have the most Medical Call Center jobs?

States with the most job openings for Medical Call Center jobs include:

What job categories do people searching Medical Call Center jobs look for?

The top searched job categories for Medical Call Center jobs are:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,707 per year, or $16.2 per hour.

Medical Call Center

Global Channel Management

Helena, MT • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Medical Call Center

Helena, Montana, United States

$ 14.00 - 15.00 (US Dollar)

Medical Call Center needs 1 year medical insurance or medical office experience.

Medical Call Center requires:

Computer system experience with data entry and database documentation knowledge.

Call center or professional office experience.

Medical Call Center duties:

Gathers information, assesses caller needs, research and resolves inquiries and documents calls.

Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.

Follows documented policies and procedures including call handling and escalations.

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About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

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