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Medical Call Center Jobs (NOW HIRING)

RemX

Remote Healthcare Call Center Rep $16/hr

Phoenix, AZ · On-site +1

$16/hr

Medical Call Center experience is a plus but not required. * Must have active internet already installed and the ability to work from home. * Ability to multi-task and use dual monitors. * Great work ...

Prestige Staffing

Call Center Lead

Atlanta, GA

$58K - $65K/yr

Prestige Staffing is searching for a Call Center Lead for a direct hire role for a busy medical practice in the north Atlanta area. The Supervisor is responsible for the day-to-day leadership ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Experience specifically in healthcare services or medical call centers. * Knowledge of healthcare terminology and patient privacy regulations such as HIPAA. * Proficiency with customer relationship ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Experience specifically in healthcare services or medical call centers. * Knowledge of healthcare terminology and patient privacy regulations such as HIPAA. * Proficiency with customer relationship ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

High School Diploma or GED * 2+ years of experience in a call center &/or customer service environment, preferably in a medical setting/organization. * Proficient knowledge of medical terminology.

Legacy Staffing

Call Center Associate

Shafter, CA

$21/hr

Call Center Associate (Medical) Location: Shafter, CA Employment Type: Full-Time/Temp Assignment Compensation: $21 as a temp Position Overview Legacy Staffing is seeking a compassionate and customer ...

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Medical Call Center information

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$10

$16

$18

How much do medical call center jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for medical call center in the United States is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a Medical Call Center Representative, and why are they important?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are medical call center jobs?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.
More about Medical Call Center jobs
What cities are hiring for Medical Call Center jobs? Cities with the most Medical Call Center job openings:
What are the most commonly searched types of Medical Call Center jobs? The most popular types of Medical Call Center jobs are:
What states have the most Medical Call Center jobs? States with the most job openings for Medical Call Center jobs include:
What job categories do people searching Medical Call Center jobs look for? The top searched job categories for Medical Call Center jobs are:
Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,707 per year, or $16.2 per hour.
Experienced Call Center Agent (or Medical Receptionist)

Experienced Call Center Agent (or Medical Receptionist)

HEALTHSOURCE OF OHIO

Cincinnati, OH • On-site

Full-time

Medical, Retirement, PTO

Posted 15 days ago

HealthSource Of Ohio rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

HSO Valuable Perks:

  • Competitive pay with eligible incentive bonuses & yearly merit increases
  • Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
  • Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA funds
  • Student Loan Forgiveness program & tuition reimbursement
  • Employer contribution driven retirement plan
  • Complimentary scrubs

Do you have what it takes to be a Medical Call Center Agent:

  • High School Diploma or Equivalent required
  • Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
  • 1-2 years Call Center experience preferred (or equivalent Medical Receptionist experience)

A day in the life of a HSO Medical Call Center Agent:

  • Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
  • Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
  • Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
  • Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides

Who We Are:

HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay.

Check out what HSO employees have to say about working for HealthSource of Ohio:

I am thankful to work for a great company that treats their employees as one of their own!!!

Medical Assistant/Receptionist, Mt. Orab

HSO has been a breath of fresh air since the moment I arrived. I have never worked for an organization that values their employees so much! Instead of feeling replaceable, and like you are never "doing enough", I am thanked for my work often. Staff is very familiar with "upper management" and they usually know us all by name! I never dread coming to work and am proud to work for an organization that values their staff as much as their patients!

Care Coordinator, Loveland

Visit our social media to learn more about HSO.

Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move about HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran

What HealthSource Of Ohio employees say

Hours and flexibility

Workplace

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