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Medical Call Center Jobs (NOW HIRING)

Chapa-De

Medical Call Center Representative

Auburn, CA · On-site

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion - Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

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American Health Connection

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Medical Call Center Representative Remote

Beverly Hills, CA · Remote

$17/hr

Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a ...

Chapa-De

Medical Call Center Representative

Auburn, CA · On-site

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion - Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

Chapa-De

Medical Call Center Representative

Auburn, CA

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion - Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

Select Source International

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Medical call center specialist

Stanford, CA · On-site

$23 - $25/hr

Medical call center specialist **Pay Rate: $25.00/hr on w2 with Select Source International Location: Stanford, CA 94305 (100% onsite) Duration: 03+ months Shift Hours: Shift will be fixed between 5 ...

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MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

High School Diploma or GED * 2+ years of experience in a call center &/or customer service environment, preferably in a medical setting/organization. * Proficient knowledge of medical terminology.

Metro Medical

Call Center Agent

Chelmsford, MA · On-site

$20/hr

Call Center Agents at Metro Medical provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible ...

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Chapa-De

Medical Call Center Representative

Auburn, CA · On-site

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion -- Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

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Medical Call Center information

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$10

$16

$18

How much do medical call center jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for medical call center in the United States is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a Medical Call Center Representative, and why are they important?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are medical call center jobs?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.
More about Medical Call Center jobs
What cities are hiring for Medical Call Center jobs? Cities with the most Medical Call Center job openings:
What are the most commonly searched types of Medical Call Center jobs? The most popular types of Medical Call Center jobs are:
What states have the most Medical Call Center jobs? States with the most job openings for Medical Call Center jobs include:
What job categories do people searching Medical Call Center jobs look for? The top searched job categories for Medical Call Center jobs are:
Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 5% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,707 per year, or $16.2 per hour.
Bilingual Medical Call Center Intake Specialist

Bilingual Medical Call Center Intake Specialist

Ortho Sport and Spine Physicians

Atlanta, GA • On-site

Other

Posted 20 days ago

Job description

Description
Medical Call Center Representative
Join the OSSP Team!
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, spine surgery, and interventional spine care. With locations across the United States, our team is dedicated to providing state-of-the-art, minimally invasive treatments that help patients return to active, pain-free lives.
We are currently seeking compassionate, energetic, and patient-focused Medical Call Center Representatives to join our growing team! This role is critical in creating an exceptional first impression for our patients and ensuring every interaction reflects the high standard of care OSSP is known for.
Position Summary
The Medical Call Center Representative serves as the first point of contact for patients calling our healthcare facilities. This individual plays a key role in delivering an outstanding patient experience by assisting with scheduling, answering questions, providing support, and ensuring patients feel welcomed and cared for from their very first interaction.
The ideal candidate is professional, detail-oriented, organized, and thrives in a fast-paced healthcare environment while maintaining a positive and compassionate attitude.
Key Responsibilities
  • Schedule appointments for both new and established patients across multiple OSSP locations.
  • Gather and verify patient information in preparation for upcoming appointments.
  • Handle a high volume of inbound and outbound calls professionally and efficiently.
  • Provide exceptional customer service while assisting patients with questions, concerns, and scheduling needs.
  • Listen attentively to patient concerns and help guide them toward appropriate solutions and next steps.
  • Process and maintain patient documentation including work status updates, FMLA paperwork, treatment plans, and related records.
  • Verify patient insurance coverage and ensure accurate documentation of benefits information.
  • Assist with the referral coordination process as needed.
  • Maintain accurate records and documentation within company systems.
  • Collaborate with clinical and administrative teams to support efficient patient workflow and continuity of care.
  • Perform additional duties and special projects as assigned.
What We're Looking For
  • High school diploma or GED required
  • Previous healthcare, medical office, or call center experience preferred
  • Strong interpersonal and communication skills
  • Ability to communicate clearly, professionally, and compassionately with patients and team members
  • Highly organized with strong attention to detail
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong customer service mindset with a passion for helping others
  • Ability to maintain confidentiality and professionalism at all times
  • Bilingual (English/Spanish) strongly preferred
Why OSSP?
At OSSP, we believe our people are the foundation of our success. We are committed to fostering a collaborative, supportive, and growth-oriented environment where team members are empowered to make a meaningful impact every day.
If you are passionate about patient care, enjoy helping others, and want to grow with a dynamic healthcare organization, we would love to hear from you!
Physical Requirements
The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job responsibilities.
While performing the duties of this role, employees may occasionally be required to:
  • Sit for extended periods of time
  • Use hands and arms for repetitive motion and computer use
  • Communicate effectively verbally and in writing
  • Maintain visual focus for extended computer use, including close and distance vision

Equal Opportunity Employer
Ortho Sport & Spine Physicians is an Equal Opportunity Employer and values diversity at all levels of the organization. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.
Required Skills
Must Have Call Center Experience

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