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Medical Call Center Jobs in Wisconsin (NOW HIRING)

UWHealth

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred * 1 year of experience in a medical, call center, or customer service ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred * 1 year of experience in a medical, call center, or customer service ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred * 1 year of experience in a medical, call center, or customer service ...

Menards

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

  • Medical

  • Dental

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

Menard, Inc

Part Time Call Center

Eau Claire, WI

$16.35/hr

  • Medical

  • Dental

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

Menards, Inc.

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

  • Medical

  • Dental

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call Center Team Members work as a Team with one goal in mind - Excellent Customer Service. If you are a ...

EMPIRE HOME REMODELING INC

Call Center Manager

Milwaukee, WI · On-site

$45K - $75K/yr

  • Medical

  • PTO

Position Overview The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead ...

Bath Concepts

Call Center - Rehasher

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Call Center Representative Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and ...

UW Credit Union

Call Center Representative

Wauwatosa, WI · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Representative ID 2026-6166 Location : City Wauwatosa Category Contact Center FTE 2.0 ... Competitive Medical, Dental, and Vision plans, including domestic partner eligibility * Employee ...

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Representative ID 2026-6165 Location : City Madison Category Contact Center FTE 2.0 ... Competitive Medical, Dental, and Vision plans, including domestic partner eligibility * Employee ...

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview Our Call Center (internally known as the Member Solutions Center) is growing, and we're ... Competitive Medical, Dental, and Vision plans, including domestic partner eligibility * Employee ...

Bath Concepts

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include ...

UW Credit Union

Call Center Representative

Madison, WI · Hybrid

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking ... Competitive Medical, Dental, and Vision plans, including domestic partner eligibility * Employee ...

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All JobsMedical Call Center JobsMedical Call Center Jobs in Wisconsin

Medical Call Center information

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What are the most commonly searched types of Medical Call Center jobs in Wisconsin?

The most popular types of Medical Call Center jobs in Wisconsin are:

What are popular job titles related to Medical Call Center jobs in Wisconsin?

For Medical Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in Wisconsin look for?

The top searched job categories for Medical Call Center jobs in Wisconsin are:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Communication Center Representative

UWHealth

Madison, WI • On-site

$16 - $20.25/hr

Part-time

Medical, Dental, Retirement, PTO

Re-posted 7 days ago

Job description

Work Schedule: 
.6 FTE, 3rd shift, 100% onsite. This position is on a 3 day rotation with weekends required. Position rotates weekend shift.   Scheduled hours are from 11pm - 7am. When working in the office, you will work at 610 N Whitney Way, Madison, WI.

Be part of something remarkable

Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public.

We are seeking a Communication Center Representative to:

  • Support paging, messaging and scheduling, and appointment services for UW Health.
  • Provide remarkable customer service to UW Health staff, physicians, and patients. 
  • Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
  • Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.

You will use:

  • High quality personal computer workstations.
  • State-of-the-art telephone technology in a call center environment.
  • Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services.

At UW Health, you will have:

  • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. 
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
  • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
  • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

  • Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) Required
  • Associate's Degree or Bachelor's degree in Healthcare, Information Technology, Business, or related field strongly Preferred

Work Experience

  • Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
  • 1 year of experience in a medical, call center, or customer service environment Preferred

Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

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UW Hospital and Clinics benefits

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