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Remote Medical Call Center Jobs in Wisconsin (NOW HIRING)

ChenMed

$24.26/hr

He/She supports initiatives and medical centers across all ChenMed entities by assisting with key ... Remote

New

ChenMed

$54K - $77K/yr

Ability to work collaboratively in a complex medical group environment * Capable of performing ... a healthcare call center required PAY RANGE: $54,358 - $77,655 Salary The posted pay range ...

TransPerfect

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Certification in medical, legal, or community interpreting (strong plus) * Experience with remote ...

TransPerfect

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Certification in medical, legal, or community interpreting (strong plus) * Experience with remote ...

TEKsystems

Real Time Coordinator REMOTE

Madison, WI · Remote

$25 - $32/hr

High School diploma, or equivalent 3 years of related work experience Prior call-center Real Time ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

New

ChenMed

$24.26/hr

Operating in a call center environment, receives inbound and makes outbound customer service calls ... Remote

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Remote Medical Call Center information

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How much do remote medical call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote medical call center in Wisconsin is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.27 and $17.12 per hour, depending on experience, location, and employer.

What is a remote medical call center?

A Remote Medical Call Center job involves handling patient inquiries, scheduling appointments, verifying insurance, and providing medical information over the phone or via digital communication. Employees work from home, following HIPAA guidelines to ensure patient confidentiality. Strong communication skills, medical knowledge, and the ability to handle sensitive situations are essential.

What are the key skills and qualifications needed to thrive in the remote medical call center position?

To thrive as a Remote Medical Call Center agent, you need strong communication skills, basic medical knowledge, and familiarity with HIPAA regulations, often supported by a background in healthcare or customer service. Proficiency with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional listening skills, patience, empathy, and the ability to handle stressful situations make candidates stand out in this position. These skills are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive patient experience in a fast-paced remote environment.

What are some common challenges faced by remote medical call center agents, and how are they addressed?

Remote Medical Call Center agents often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and ensuring clear communication without face-to-face interaction. Training programs and ongoing support from supervisors are common practice to help agents stay updated on medical protocols, privacy regulations, and patient etiquette. Teams also typically have escalation procedures for complex cases and use collaboration tools to maintain seamless communication with medical professionals. By relying on structured workflows and strong support networks, agents are well-equipped to handle these challenges and provide quality care to every caller.

What are popular job titles related to Remote Medical Call Center jobs in Wisconsin?

For Remote Medical Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Medical Call Center jobs in Wisconsin look for?

The top searched job categories for Remote Medical Call Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Medical Call Center jobs?

Cities in Wisconsin with the most Remote Medical Call Center job openings:

Remote Medical Call Center jobs near you
Infographic showing various Remote Medical Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,865 per year, or $17.2 per hour.

Call Center Supervisor

State Collection Service Inc

Madison, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

The GREAT STATE TEAM is seeking a Remote Extended Business Office (EBO) Supervisor to join our fast-growing teams! As an EBO Supervisor you will manage the performance, workflow, activity and standard of service for our EBO Customer Service Representatives who act directly in clients' names to provide information to patients/account holders, resolve billing and payment issues, and collect payment in order to support client and public alike. The EBO Supervisor works to perform the duties below, as well as coach/train, handle escalated patient and client issues, ensure quality/compliance, and manage personnel matters.
**Veterans and Military Spouses Encouraged to Apply**
Duties include but are not limited to:
  • Monitors and manages performance, activity, and quality of assigned EBO Representatives in their teams.
  • Manages the scheduling, attendance and workflow of their team to maximize results for company, client, and members of the public.
  • Acts as supervisory backup in support of other department personnel.
  • Coaches and trains team and department personnel as required. Updates and maintains department-specific training material.
  • Ensures changes/updates to policies, protocols, and information within the department are rapidly and accurately distributed to all relevant staff.
  • Helps to make suggestions and implement ideas that improve team and department performance.
  • Interviews and screens job applicants for department positions.
  • Handles personnel and disciplinary issues for assigned staff as required.
  • Creates and conducts formal performance appraisals for assigned staff.
  • Completes assigned reporting and administrative tasks as required by the department.
  • Leads/Participates in meetings regarding EBO team & department issues.
  • Makes/answers escalated calls in the name of the client in order to resolve billing and payment issues as necessary.
  • Ensures staff handle client and account holder correspondence with accuracy, timeliness and according to protocol.
  • Maintains internal and external compliant and personnel incident logs.
  • Acts as company representative, liaising and responding to Clients regarding information requests and issues as needed.

Additional Duties and Responsibilities:
  • Completes special projects or other work duties as assigned.
  • Participates in the resolution of client issues and nonconformities as needed.
  • Adheres to all FDCPA, FCRA, HIPAA and applicable laws.
  • Attend ACA's Code of Ethics training annually.
  • Adheres to all SCS policies as stated in the Handbook.
  • Will assist others within the department in their duties when necessary.
  • Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company.
  • Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols.
  • Utilizes company and client information systems successfully to gain results as a part of daily duties.

Qualifications, Skills, and Experience:
  • 2+ years experience acting as Team Lead or Supervisor in a Call Center or Customer Service function where contact with the public was a part of daily duties.
  • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration.
  • Previous experience overseeing others, including duties such as: performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training.
  • Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
  • Ability to enter and update data on company and client systems in an accurate, timely manner.
  • Experience with Artiva HealthCare and/or FACS a plus
  • Ability to work successfully in a fast-paced, deadline-oriented environment.
  • Strong organization skills. The ability to work on multiple tasks simultaneously.
  • Articulate written and verbal communication skills.
  • Focus upon customer service and deliverables.
  • Significant attention to detail.

We Offer a Comprehensive Benefits Package:
  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
  • Paid time off
  • 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position
*All offers of employment are contingent upon successful completion of all post offer processing.
Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position
Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

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