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Remote Call Center Agent Jobs in Wisconsin (NOW HIRING)

TEKsystems

Call Center / Chat Agent (REMOTE)

Madison, WI · Remote

$19 - $19.50/hr

... remote position. Application Deadline This position is anticipated to close on Aug 27, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take ...

ChenMed

$54K - $77K/yr

Identifies quality standards for the call center and develops processes meant to evaluate training ... Remote

CallTower Inc

$111K - $133K/yr

As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing ... agent assist, speech and text analytics, predictive engagement, etc. • Participate in AI ...

TransPerfect

... call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as health ...

TransPerfect

... call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as health ...

Sagility LLC

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Previous sales, customer service, call center, or health insurance experience preferred * Strong ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

ChenMed

$24.26/hr

Operating in a call center environment, receives inbound and makes outbound customer service calls ... Remote

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Remote Call Center Agent information

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How much do remote call center agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote call center agent in Wisconsin is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.18 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs

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For Remote Call Center Agent jobs in Wisconsin, the most frequently searched job titles are:

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Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,145 per year, or $17.4 per hour.

WISCONSIN only - Work at Home Call Center Representative

InfoCision

Madison, WI • Remote

$9/hr

Full-time, Other

Re-posted 16 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

Schedule Options:

  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)

Job Responsibilities:

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.

Qualifications:

  • Excellent verbal communication skills.
  • Strong customer service skills.
  • Comfortable using a computer and navigating multiple applications.
  • Ability to multitask while speaking with customers.

Benefits:

  • 100% Remote Work from Home
  • Paid Training
  • Weekly Pay
  • Access a Portion of Your Earned Wages Multiple Times Each Week
  • Flexible Scheduling
  • Employee Recognition & Rewards Program
  • Opportunities for Career Growth and Advancement
  • Supportive Leadership Team

InfoCision. Work Happy. Live Happy.

Salary: $9.00 per hour

Work Location: Remote

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

What InfoCision employees say

Pay

Hours and flexibility

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