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How much do virtual call center agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for virtual call center agent in Wisconsin is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.18 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Wisconsin? The most popular types of Call Center Agent jobs in Wisconsin are:
What are popular job titles related to Virtual Call Center Agent jobs in Wisconsin? For Virtual Call Center Agent jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Wisconsin look for? The top searched job categories for Virtual Call Center Agent jobs in Wisconsin are:
What cities in Wisconsin are hiring for Virtual Call Center Agent jobs? Cities in Wisconsin with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,145 per year, or $17.4 per hour.

Call Center - Customer Service Agent (On-Site)

Renuity

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 54 rated home improvement suppliers and fitters

Job description

Call Center Agent – Customer Service

Mad City Windows & Baths, a Renuity Company

  • Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm–9pm
    Saturday & Sunday availability preferred

  • Pay: $17.50/hr + Uncapped Bonuses
    Average earnings: $50,000–$70,000+/year

Kickstart Your Career – No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join.

About the Role

As a Call Center Agent on the Customer Service Team, you’ll support the lead generation and sales teams by processing submitted leads — verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You’ll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.

In this position, you will:

  • Manage all appointments generated through face-to-face sources and enter them into the CRM

  • Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction 

  • Handle inbound calls from promoters and place outbound calls to reach unverified leads

  • Participate in regular department contests and achieve both personal and team goals   

Key Qualifications 

  • No call center experience? No problem. If you bring the drive, we’ll teach you the skills.

    We’re looking for:

    • Strong communication skills and an outgoing personality

    • Motivated, competitive, goal-driven energy

    • Professional presence and a team-first mindset

    • Reliability and consistency in attendance and performance

    • Ability to multitask, prioritize, and stay organized

    • Comfort navigating technology and computer applications

What We Offer

  • Uncapped earning potential – most agents earn between $50k–$70k/year

  • Rapid advancement – many team members move up within 6 months

  • Brand-new expanded call center workspace

  • Multiple shift options (assigned based on business needs)

  • Call center operating hours: 8am–9pm, 7 days a week

Benefits & Perks  

  • Medical, dental, vision, life, and disability insurance

  • Paid parental leave

  • 401(k) retirement savings program

  • Generous PTO + paid holidays

  • Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths 

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

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