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Inbound Call Center Jobs in Wisconsin (NOW HIRING)

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment SettingLead From the Front. Build a Team. Drive ... Make inbound and outbound calls to homeowners * Convert qualified leads into scheduled appointments

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment Setting Lead From the Front. Build a Team. Drive ... Make inbound and outbound calls to homeowners * Convert qualified leads into scheduled appointments

Menards, Inc.

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Menard, Inc

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Wisconsin

Inbound Call Center information

See Wisconsin salary details

$12

$17

$23

How much do inbound call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for inbound call center in Wisconsin is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.46 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Wisconsin?

The most popular types of Inbound Call Center jobs in Wisconsin are:

What are popular job titles related to Inbound Call Center jobs in Wisconsin?

For Inbound Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Wisconsin look for?

The top searched job categories for Inbound Call Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Inbound Call Center jobs?

Cities in Wisconsin with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,388 per year, or $17.5 per hour.

Administrative Assistant, Call Center

Renuity

Madison, WI • On-site

$20/hr

Full-time

Posted 20 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

17th of 55 rated home improvement suppliers and fitters

Job description

Mad City Windows and Baths, a company backed by Renuity, is hiring an Administrative Assistant to join our team at our Madison, WI Call Center! If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join one of the fastest growing remodeling companies in the United States!
What Can We Offer You:
  • Competitive base pay of $20.00/hr per hour commensurate with experience and skills
  • 32-40 hours per week available
  • Work with a team of talented, professional, and fun individuals who enjoy what they do
  • Represent high quality products with the leading professionals in the industry

What You'll Do:
  • Assisting with planning and coordination of call center activities designed to promote positive morale.
  • Distribute Tango gift cards and other employee incentives or recognition awards at the direction of
    leadership.
  • Maintain accurate call center records, including schedules, pre-approved time off, job titles and
    personnel changes, and other administrative records.
  • Audit inbound call records to ensure lead sources are accurately documented for Vonage calls.
  • Monitor and maintain office supply inventory, including ordering and restocking supplies as needed.
  • Submit eligible leads to appropriate lead sources for credit and track submissions as needed.
  • Update YoDeck content displayed on call center TVs.
  • Support the onboarding of new call center employees, including preparation of materials, systemrelated administrative tasks, and new hire documentation.
  • Monitor and track Mad City Google reviews by market and maintain related reporting.

What You'll Bring:
  • High level of attention to detail and accuracy.
  • Proficiency with Microsoft Office applications.
  • Comfortable learning and navigating multiple software platforms and internal systems.
  • Ability to work independently, take initiative, and follow tasks through to completion.
  • Strong problem-solving skills and sound judgment when handling routine administrative issues.
  • Effective corporate communication skills.
  • Ability to handle employee and business information with discretion and confidentiality

Who We Are:
Mad City Windows and Baths is one of the fastest-growing remodeling companies in the USA that is rapidly expanding its services across the USA. With offices already established in many different states, and more opening each quarter, we are dedicated to helping families throughout the Midwest and southern territories! Please refer to our website for a list of all the active territories.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy

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