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Home Based Inbound Call Center Jobs in Wisconsin

EYE CLINIC OF WISCONSIN

Call Center Manager

Wausau, WI · On-site

Oversee the operations of the Call Center (inbound and outbound calls), ensuring efficient ... Implement improvements based on patient feedback Clinic Coordination & Understanding * Work closely ...

Swift7 Consultants

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

Biz Voice Boost

Call Center Representative

Milwaukee, WI

$15.75 - $19.75/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

Kocourek Subaru

Call Center/BDC Lead

Wausau, WI

Monitor and improve inbound/outbound call performance and appointment set/show rates * Coach, train ... Experience in BDC, call center, or automotive sales management experience preferred * Proven track ...

Kocourek Subaru

Call Center/BDC Lead

Wausau, WI

Monitor and improve inbound/outbound call performance and appointment set/show rates * Coach, train ... Experience in BDC, call center, or automotive sales management experience preferred * Proven track ...

Kocourek Subaru

Call Center/BDC Lead

Wausau, WI

Monitor and improve inbound/outbound call performance and appointment set/show rates * Coach, train ... Experience in BDC, call center, or automotive sales management experience preferred * Proven track ...

Kocourek Subaru

Call Center/BDC Lead

Wausau, WI · On-site

Monitor and improve inbound/outbound call performance and appointment set/show rates * Coach, train ... Experience in BDC, call center, or automotive sales management experience preferred * Proven track ...

Kocourek Subaru

Call Center/BDC Lead

Wausau, WI

Monitor and improve inbound/outbound call performance and appointment set/show rates * Coach, train ... Experience in BDC, call center, or automotive sales management experience preferred * Proven track ...

Alphabe Insight Inc

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Handle inbound and outbound customer calls professionally and efficiently * Provide information ... Support daily call center operations and administrative tasks as needed Additional Information

Alphabe Insight Inc

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Handle inbound and outbound customer calls professionally and efficiently * Provide information ... Support daily call center operations and administrative tasks as needed Qualifications Additional ...

MDS Communications

Call Center Agent

Oshkosh, WI

$15 - $16/hr

The opportunity to transition to working from home after you have established yourself in the call ... MDS Communications is a faith-based company rooted in Christian values. While we don't require ...

MDS Communications

Call Center Associate

Oshkosh, WI

$15 - $16/hr

The opportunity to transition to working from home after you have established yourself in the call ... MDS Communications is a faith-based company rooted in Christian values. While we don't require ...

Bath Concepts

Call Center Representative

Milwaukee, WI

$15.75 - $19.75/hr

Call Center Representative Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and ...

Bath Concepts

Call Center - Rehasher

Milwaukee, WI

$15.75 - $19.75/hr

Call Center Representative Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and ...

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Home Based Inbound Call Center information

See Wisconsin salary details

$12

$17

$23

How much do home based inbound call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for home based inbound call center in Wisconsin is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Wisconsin? The most popular types of Inbound Call Center jobs in Wisconsin are:
What are popular job titles related to Home Based Inbound Call Center jobs in Wisconsin? For Home Based Inbound Call Center jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Home Based Inbound Call Center jobs in Wisconsin look for? The top searched job categories for Home Based Inbound Call Center jobs in Wisconsin are:
What cities in Wisconsin are hiring for Home Based Inbound Call Center jobs? Cities in Wisconsin with the most Home Based Inbound Call Center job openings:
Home Based Inbound Call Center jobs near you
Call Center Manager

Call Center Manager

EYE CLINIC OF WISCONSIN

Wausau, WI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Eye Clinic Of Wisconsin rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Call Center Manager oversees a team of call center representatives, including on-site and remote staff. They play an integral role in ensuring a positive and supportive experience for patients via phone and virtual messaging. This position involves leading a team, providing training and resources to bolster patient satisfaction. They are responsible for assisting in the implementation of policies and procedures aimed at enhancing the quality of service. The Call Center Manager ensures that patient care via phone and messaging is both efficient and empathetic.
Principal Duties and Responsibilities
Call Center Operations Management
  • Oversee the operations of the Call Center (inbound and outbound calls), ensuring efficient appointment scheduling, call resolution, and call flow.
  • Implement and maintain high standard of patient care and service;
  • Ensuring all Call Center staff adhere to best practices and regulatory requirements
  • Ensure adequate staffing levels to handle call volume
  • Monitor call queues, wait time, and abandonment rates
  • Determine call routing systems are in place for appointments, triage, prescriptions, etc.
  • Create and manage department budget

Staff Supervision & Development
  • Participate in recruiting staff.
  • Train, onboard and mentor Call Center staff, remote and on-site, providing ongoing education on policies, procedures, and customer service excellence.
  • Develop and coordinate staff training programs, educational opportunities and department meetings
  • Identify training needs as they occur to maintain adequate skill-level amongst the department
  • Coach staff on processes or EMR/Practice Management changes and upgrades
  • Provide communication etiquette
  • Provide education on ophthalmic terminology (glaucoma, cataracts, retina conditions, etc.)
  • Responsible for preparing work schedules to ensure sufficient coverage and assisting staff in challenging customer service instances
  • Address performance issues and disciplinary actions, with the assistance of HR

Patient Scheduling & Coordination
  • Oversee appointment scheduling across providers
  • Ensure proper training (urgent versus routine eye issues)
  • Manager all referral and follow-up visits
  • Optimize scheduling to reduce patient wait times and maximize provider productivity
  • Handle complex scheduling situations

Patient Experience & Service Quality
  • Ensure courteous, empathetic communication with patients
  • Handle escalated call, complaints and service recovery
  • Monitor calls for quality assurance
  • Maintain high patient satisfaction scores
  • Implement improvements based on patient feedback

Clinic Coordination & Understanding
  • Work closely with clinic staff to:
    • Understand services offered (LASIK, cataract surgery, etc.)
    • Align call center messaging with clinic protocols
  • Ensure staff can identify urgent symptoms (sudden vision loss, eye trauma) and escalate appropriately

Compliance & Privacy
  • Ensure adherence to HIPAA regulations and patient confidentiality
  • Train staff on proper handling of Protected Health Information (PHI)
  • Monitor compliance with healthcare policies and procedures
  • Maintain secure handling of patient data in call systems

Reporting & Metrics
  • Track and analyze key performance indicators (KPIs) such as:
    • Call volume and wait times
    • First-call resolution rate
    • Appointment conversation rates
    • Patient satisfaction scores
  • Generate reports for senior Leadership
  • Use data to identify trends and improve operations

Process Improvement & Strategy
  • Identify inefficiencies in call handling and scheduling workflows
  • Develop and implement process improvements
  • Create standard operating procedures (SOPs)
  • Support growth initiatives (e.g., new service lines or locations)

Cross Department Collaboration
  • Partner with other Managers and Clinic teams to ensure alignment in communication and patient handling.
  • Support Marketing efforts (appointment campaigns, patient outreach, etc.)
  • Other duties as assigned.

Knowledge, Skills, and Abilities
  • College Degree in related field or 5-7 years related work experience
  • Strong leadership and people management skills
  • Customer service excellence
  • Data analysis and problem solving
  • Regulatory compliance (HIPAA)
  • Excellent communication and conflict resolution
  • Ability to remain unbiased when making decisions
  • Demonstrates knowledge of proper, safe, efficient use of office equipment, working knowledge of Microsoft Office
  • Knowledge of process improvement methods and experience optimizing workflows
  • Familiarity with call-based performance monitoring and coaching staff

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