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Home Based Inbound Call Center Jobs in Schofield, WI

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Home Based Inbound Call Center information

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$12

$17

$23

How much do home based inbound call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for home based inbound call center in Schofield, WI is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Home Based Inbound Call Center Agent, and why are they important?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are home based inbound call center jobs?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are some common challenges faced by home-based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.
Home Based Inbound Call Center jobs near you
FINANCIAL CARE REPRESENTATIVE - PATIENT ACCESS-REGISTRATION

FINANCIAL CARE REPRESENTATIVE - PATIENT ACCESS-REGISTRATION

ASPIRUS HEALTH

Wausau, WI • On-site

Full-time

Medical, Retirement

Re-posted 6 days ago

Aspirus Health rating

6.5

Company rating: 6.5 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

607th of 886 rated healthcare providers

Job description

Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Health in Wausau, WI is seeking a FINANCIAL CARE REPRESENTATIVE to join our PATIENT ACCESS-REGISTRATION team!
The Financial Care Representative works in a call center environment and interacts with customers to deliver exceptional service. Receives inbound patient and customer inquiries, responding in accordance with Aspirus Revenue Cycle policy and procedures in an efficient and courteous manner. Answers questions about billing and collections, explains financial policies and programs, establishes payment arrangements, processes payment transactions, sends itemizations and correspondence, manages mail, coordinates and documents information, maintains call reports and logs, verifies benefits, contacts payers and other third parties, organizes and relays price estimates, participates in problem solving and complaint resolution, connects customers to other appropriate resources.
Responsible for meeting call productivity and quality assurance measures for all customer encounters. Follows standard operating procedures and maintains compliance with HIPAA. Promotes the mission, vision, and values of Aspirus.
May participate in quality improvement projects, financial clearance support, and other duties as assigned by Aspirus Revenue Cycle Leadership.
HOURS: Full Time 1.0 FTE, 80 Hours Biweekly
Experience/Qualifications
  • Knowledge of basic accounting, patient financial practices, and governmental and legal rules and regulations related to billing and collection activities normally acquired through completion of a high school diploma, GED, or equivalent combination of education and experience.
  • Technical school or college majoring in some aspect of a health information program desired.
  • Knowledge of medical terminology, basic CPT and ICD coding desired.
  • One year experience in healthcare billing, medical insurance and benefits, or finance background necessary.
  • Minimum of two years' experience in customer service required.
  • Prior experience in medical collections and account resolution beneficial.
  • Previous experience in call center desired.
  • Billing, coding, or collections certification preferred.
  • Exceptional verbal and written communication skills, problem solving ability, sound judgment, adaptability, and resilience.
  • Average typing speed of 40 wpm with minimal errors.
  • Proficiency in the use of relevant computer applications, call center systems, and miscellaneous office equipment.
  • Ability to complete work with interruptions and time pressures, be accurate and detail-oriented in all work products, and prioritize and meet deadlines.
  • Expected to work extended hours to meet deadlines, attend meetings, and/or work shift rotation to cover longer hours of operation as needed.

Employee Benefits
  • Full benefits packages available for part- and full-time status.
  • Time away from work accrual.
  • Retirement plans available.
  • Wellness program for employees and their families.

Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
Click here to learn more.

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