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Home Based Inbound Call Center Jobs in Wisconsin

Bath Concepts

Call Center - Rehasher

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Call Center Representative Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and ...

Bath Concepts

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Empire Home Remodeling Job Opportunity Empire Home Remodeling expects nothing less than your best ... We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

... improve their homes.You'll play a critical role in managing daily call center operations ... Compensation: $50,000-$75,000/year + performance bonuses (based on experience and results)WANT TO ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

... improve their homes.You'll play a critical role in managing daily call center operations ... Compensation: $50,000-$75,000/year + performance bonuses (based on experience and results)WANT TO ...

SPECTRUM

Call Center Representative

Fond Du Lac, WI · On-site

$20/hr

S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi ... Answering inbound phone calls from customers related to billing inquiries * Empathizing with ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Wisconsin

Home Based Inbound Call Center information

See Wisconsin salary details

$12

$17

$23

How much do home based inbound call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for home based inbound call center in Wisconsin is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.46 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Wisconsin?

The most popular types of Inbound Call Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Home Based Inbound Call Center jobs?

Cities in Wisconsin with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $36,388 per year, or $17.5 per hour.

Call Center - Inside Sales Agent (On-Site)

Madison, WI • On-site

Renuity
Personal Services • 1 - 5K employees

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

18th of 55 rated home improvement suppliers and fitters

Great coworkers

People enjoy working here

Good employer

Learn more about Renuityexternal

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Call Center Agent – Inside Sales

Mad City Windows & Baths, a Renuity Company

  • Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm–9pm
    Saturday & Sunday availability preferred

  • Pay: $16/hr + Uncapped Commission
    Average earnings: $50,000–$70,000+/year

Kickstart Your Career – No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join.

About the Role

As a Call Center Inside Sales Agent, you’ll support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You’ll work with customers across all Mad City markets and help guide them toward solutions they love.

In this position, you will:

  • Manage inbound and outbound calls in a fast-paced call center environment 

  • Partner with scheduling teams to verify appointments and confirm with customers 

  • Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs 

  • Participate in regular department contests and achieve both personal and team goals   

Key Qualifications 

  • No call center experience? No problem. If you bring the drive, we’ll teach you the skills.

    We’re looking for:

    • Strong communication skills and an outgoing personality

    • Motivated, competitive, goal-driven energy

    • Professional presence and a team-first mindset

    • Reliability and consistency in attendance and performance

    • Ability to multitask, prioritize, and stay organized

    • Comfort navigating technology and computer applications

What We Offer

  • Uncapped earning potential – most agents earn between $50k–$70k/year

  • Rapid advancement – many team members move up within 6 months

  • Brand-new expanded call center workspace

  • Multiple shift options (assigned based on business needs)

  • Call center operating hours: 8am–9pm, 7 days a week

Benefits & Perks  

  • Medical, dental, vision, life, and disability insurance

  • Paid parental leave

  • 401(k) retirement savings program

  • Generous PTO + paid holidays

  • Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths 

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

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