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Inbound Call Center Jobs in Wisconsin (NOW HIRING)

ChenMed

$24.26/hr

The Service Team Coordinator is responsible for inbound customer service call handling related to ... Operating in a call center environment, receives inbound and makes outbound customer service calls ...

LeafHome

Call Center Rep - Event

Kaukauna, WI

$20 - $21/hr

Previous experience in a dynamic call center or customer service role * Home Improvement knowledge and or experience Travel Requirements: * No travel required. Overtime/Additional Hours Requirements:

Edgeless Beauty Group

Guest Services

Milwaukee, WI · On-site

$16 - $17/hr

Hospitality experience in a Five-Star call center environment preferred * Outbound and inbound call experience strongly preferred * OR a minimum of 3 years of experience at Neroli Salon & Spa

Batteries Plus

Inbound Manager

Glendale, WI · On-site

The manager will lead daily inbound operations by partnering with other distribution center leaders to drive efficiency, accuracy, and profitability. This role will oversee the execution of inventory ...

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Inbound Call Center information

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$12

$17

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How much do inbound call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for inbound call center in Wisconsin is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.46 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Wisconsin?

The most popular types of Inbound Call Center jobs in Wisconsin are:

What are popular job titles related to Inbound Call Center jobs in Wisconsin?

For Inbound Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Wisconsin look for?

The top searched job categories for Inbound Call Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Inbound Call Center jobs?

Cities in Wisconsin with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,388 per year, or $17.5 per hour.

BDC Representative/Call center

Wheelers of Marshfield

Marshfield, WI • On-site

$14 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Wheelers of Marshfield with Wheelers Family Auto Group is currently looking for a BDC Representative to join our team!

The day-to-day duties of this role include building and maintaining a strong relationship with customers.

The BDC Service/Call Center works with our customers to schedule service for vehicles for all of the Wheelers locations

Must be able to thrive in a fast-paced and changing environment and able to sit for a long period of time

Strong Computer Skills

Customer Service/Call Center experience preferred

Serves as telephone back-up.

Obtains and records basic demographic information about each customer, using dealership sales control system.

Answers product and service information.

Maintains professional appearance.

At least 18 years of age

Work schedule 9:00 am-6:00 pm, Monday-Friday, occasional Saturdays 8:00am-4:00 pm, 40 hours per week required

Other tasks as assigned.

Job Type: Full-time

Experience:

  • Call center: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Work authorization:

  • United States (Preferred)

Work Location:

  • One location

Job Type: Full-time

Salary: $14.00 - $18.00 per hour

Benefits:

  • Pay ranges based on productivity and experience
  • Paid technician training and certifications
  • State-of-the-art facility
  • No Sundays & paid time off on major holidays
  • Uniforms provided and cleaned
  • Professional service advisors to work with
  • Competitive health benefits
  • Paid Time Off
  • 401K w/ Match
  • Employee Discounts on Purchases
  • Dental
  • Vision
  • Health Care
  • Short Term / Long Term Disability, Critical, Accidental, and Life Insurance

Schedule:

8 hour shift

Monday to Friday 9:00am - 6:00pm & rotating Saturdays 8:00am - 4:00pm

Ability to commute/relocate:

Marshfield, WI 54449: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other  characteristic protected by federal, state or local laws

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