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Inbound Call Center Jobs in Wisconsin (NOW HIRING)

EMPIRE HOME REMODELING INC

Call Center Confirmer

Milwaukee, WI · On-site

$15.75 - $19.75/hr

We are a fast-growing home remodeling company looking for a motivated and dependable Call Center Confirmer to join our team! In this role, you will be responsible for contacting homeowners to confirm ...

altaresourceshcm

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers. * Help facilitate, analyze and resolve (i.e ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers. * Help facilitate, analyze and resolve (i.e ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers. * Help facilitate, analyze and resolve (i.e ...

Renewal by Andersen

GWI - Call Center Agent

Appleton, WI · On-site

$17.50/hr

Renewal by Andersen, America's premier replacement window and door company, is looking to add motivated and driven Call Center Agents, who are excited to work in a high-volume call center, and ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional ...

Robert Half

Outbound Call Center Specialist

Green Bay, WI · On-site

$17 - $21/hr

We are seeking motivated, energetic, and customer-focused Outbound Call Center Representative to join a growing team. This position is ideal for someone who enjoys talking with people, thrives in a ...

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Inbound Call Center information

See Wisconsin salary details

$12

$17

$23

How much do inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound call center in Wisconsin is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Wisconsin? The most popular types of Inbound Call Center jobs in Wisconsin are:
What are popular job titles related to Inbound Call Center jobs in Wisconsin? For Inbound Call Center jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Wisconsin look for? The top searched job categories for Inbound Call Center jobs in Wisconsin are:
What cities in Wisconsin are hiring for Inbound Call Center jobs? Cities in Wisconsin with the most Inbound Call Center job openings:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,388 per year, or $17.5 per hour.

Call Center - Customer Service Agent (On-Site)

Renuity

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 54 rated home improvement suppliers and fitters

Job description

Call Center Agent – Customer Service

Mad City Windows & Baths, a Renuity Company

  • Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm–9pm
    Saturday & Sunday availability preferred

  • Pay: $17.50/hr + Uncapped Bonuses
    Average earnings: $50,000–$70,000+/year

Kickstart Your Career – No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join.

About the Role

As a Call Center Agent on the Customer Service Team, you’ll support the lead generation and sales teams by processing submitted leads — verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You’ll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.

In this position, you will:

  • Manage all appointments generated through face-to-face sources and enter them into the CRM

  • Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction 

  • Handle inbound calls from promoters and place outbound calls to reach unverified leads

  • Participate in regular department contests and achieve both personal and team goals   

Key Qualifications 

  • No call center experience? No problem. If you bring the drive, we’ll teach you the skills.

    We’re looking for:

    • Strong communication skills and an outgoing personality

    • Motivated, competitive, goal-driven energy

    • Professional presence and a team-first mindset

    • Reliability and consistency in attendance and performance

    • Ability to multitask, prioritize, and stay organized

    • Comfort navigating technology and computer applications

What We Offer

  • Uncapped earning potential – most agents earn between $50k–$70k/year

  • Rapid advancement – many team members move up within 6 months

  • Brand-new expanded call center workspace

  • Multiple shift options (assigned based on business needs)

  • Call center operating hours: 8am–9pm, 7 days a week

Benefits & Perks  

  • Medical, dental, vision, life, and disability insurance

  • Paid parental leave

  • 401(k) retirement savings program

  • Generous PTO + paid holidays

  • Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths 

At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

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