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Inbound Call Center Jobs in Wisconsin (NOW HIRING)

Menards

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Bath Concepts

Call Center - Rehasher

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Call Center Representative Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and ...

Menard, Inc

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Bath Concepts

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

SPECTRUM

Call Center Representative

Fond Du Lac, WI · On-site

$20/hr

Answering inbound phone calls from customers related to billing inquiries * Empathizing with ... call center * Technical Skills : MS Office, computer skills, typing * Skills : Communication ...

Diaz Consulting

Call Center Representative

Madison, WI · On-site

As a Call Center Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication ...

altaresourceshcm

Call Center Representative

Neenah, WI

$16.25 - $20.25/hr

Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers. * Help facilitate, analyze and resolve (i.e ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers. * Help facilitate, analyze and resolve (i.e ...

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Inbound Call Center information

See Wisconsin salary details

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How much do inbound call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for inbound call center in Wisconsin is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.46 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Wisconsin?

The most popular types of Inbound Call Center jobs in Wisconsin are:

What are popular job titles related to Inbound Call Center jobs in Wisconsin?

For Inbound Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Wisconsin look for?

The top searched job categories for Inbound Call Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Inbound Call Center jobs?

Cities in Wisconsin with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,388 per year, or $17.5 per hour.

Full Time Call Center

Eau Claire, WI • On-site

Menards
Retail • 10K+ employees
Learn more about Menardsexternal

$18.25/hr

Other

Medical, Dental

Posted 20 days ago

Menards rating

7.3

Company rating: 7.3 out of 10

Based on 989 frontline employees who took The Breakroom Quiz

13th of 51 rated home improvement retailers

Job description

Menards is seeking customer-focused individuals to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! Full time and part time positions available!

CALL CENTER PRIMARY RESPONSIBILITIES:

Each Call Center Team Member provides direct customer service through oral and written communication via phone call and email using Menards-provided programs. Each Team Member will receive on the job training to contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.

  • Process sales and special orders based on Customer requests and need

  • Provide clarification on Menards return policies and process returns accurately

  • Ability to work both independently and on a team in a fast-paced work environment

  • Ability to solve customer concerns and provide effective solutions in timely manner

Call Center hours of Operations are Sunday – Saturday 7:00am – 7:00pm.

Full Time: starting at $18.25/hour

  • Must be available to work up to 40 hours/week

  • Ideal availability would be 10:00am - 7:00pm

  • every other weekend is required.

Additional Requirements:

  • Must be able to work ONSITE at the General Office in Eau Claire, WI

  • Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.

  • Opportunities to work occasional overtime including weekends and holidays

  • High school diploma or equivalent

  • Strong customer service skills and the ability to handle customer inquiries in a professional manner

BENEFITS:

  • Extra $3 per hour for weekend shifts

  • Flexible Scheduling

  • Store Discount

  • Profit Sharing

  • Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!

  • Medical Insurance and Dental Plans

  • On-the-job training

  • Advancement Opportunities

Menards Call Center Team Members work as a Team with one goal in mind – Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you feel this position is the right fit for you, APPLY TODAY!

What Menards employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Menard

Sourced by ZipRecruiter

A family-owned company started in 1958, Menards® is headquartered in Eau Claire, Wisconsin and has more than 300 home improvement stores. Today, Menards® is known throughout the home improvement industry as the low price leader; it's no wonder our famous slogan Save BIG Money!® is so widely known and easy to remember. Menards® has always been committed to providing high-quality customer service. Whether it's through helping customers design and/or calculate projects with our Design-It Center and Project Calculator programs, helping with an order, answering questions about merchandise or how to do a project, our service to our customers is number one.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Truax, WI, US

Year founded

1958

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