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Virtual Call Center Agent Jobs in Appleton, WI (NOW HIRING)

Renewal by Andersen

GWI - Call Center Agent

Appleton, WI · On-site

$17.50/hr

Renewal by Andersen, America's premier replacement window and door company, is looking to add motivated and driven Call Center Agents, who are excited to work in a high-volume call center, and ...

Renewal by Andersen

GWI - Call Center Agent

Appleton, WI · On-site

$17.50/hr

Renewal by Andersen, America's premier replacement window and door company, is looking to add motivated and driven Call Center Agents, who are excited to work in a high-volume call center, and ...

Land O'Lakes

Plant Manager

Chilton, WI

$107K - $161K/yr

Be a change agent for the facility by influencing and inspiring all team members. * Ensure ... call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.

Bakertilly

Client Services Representative

Appleton, WI · On-site

$15.50 - $21.25/hr

Keep detailed records of contacts in the agent ticketing system. * Maintain ownership of contact ... Ability to meet or exceed established goals for both internal call monitoring audits, contact ...

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Virtual Call Center Agent information

See Appleton, WI salary details

$10

$16

$24

How much do virtual call center agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual call center agent in Appleton, WI is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.51 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are popular job titles related to Virtual Call Center Agent jobs in Appleton, WI? For Virtual Call Center Agent jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Appleton, WI look for? The top searched job categories for Virtual Call Center Agent jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Virtual Call Center Agent jobs? Cities near Appleton, WI with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you

GWI - Call Center Agent

Renewal by Andersen

Appleton, WI • On-site

$17.50/hr

Other

Medical, Dental, Life, PTO

Re-posted 4 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 144 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,025 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

  • 88%

    88% of parents and care-givers say it’s good

    of parents and care-givers say it’s good

Featured by Renewal By Andersen, based on 144 Breakroom Quiz responses from their frontline employees

Job description

Renewal by Andersen, America's premier replacement window and door company, is looking to add motivated and driven Call Center Agents, who are excited to work in a high-volume call center, and passionate about being the first step in our customer's window replacement journey to our team!
This is a full-time, in-office position, and a 12pm-8pm shift. We have an hourly base ($17-18) plus monthly UNCAPPED bonuses typically ranging from $150-500 monthly! Candidates unable to commute to our Appleton, WI office and who cannot work the 12-8pm shift will not be considered.
Here are some details at a glance:
  • Hours: Monday-Friday, 12:00pm-8:00pm
  • Location: Appleton, WI
  • Pay: $17.50/hour PLUS uncapped bonuses - be in control of YOUR pay!

Still interested? Keep reading!
KEY RESPONSIBILITIES:
  • Communicate with customers, make outbound calls to potential customers, and follow up on leads
  • Promote products and services to current and prospective customers
  • Understand customer needs and requirements
  • Schedule in-home consultations for customers
  • Participate in weekly training huddles

BENEFITS:
  • Weekly, monthly, and yearly opportunities for performance-based rewards
  • Growth opportunities and development programs
  • Promotions ONLY hired from within
  • Internal growth opportunities
  • We have a base pay starting between $17-$18/hr, plus monthly performance-based bonuses
  • Full medical, dental, life and disability insurance plans
  • Employee Assistance Programs
  • Paid training, vacation, and holidays
  • Be part of a team that thrives on everybody around them being successful
  • Official Replacement Window and Door Partner of the Green Bay Packers!

KNOWLEDGE, SKILLS, AND EXPERTISE:
  • Above average skills with interpersonal communication and negotiation
  • Strong phone presence
  • Driven, with a strong desire to succeed, excel, and grow
  • Strong listening and presentation skills
  • Naturally outgoing and self-disciplined
  • Past retail, customer service, sales, and telemarketing experience a major plus
  • Ability to work afternoons and some weekends
  • Ability to sit at a desk for extended periods of time
  • Ability to work from a computer and on a phone/headset for extended periods of time

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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