ZipRecruiter

Log In

1

Call Listener Jobs in Appleton, WI (NOW HIRING)

Renewal by Andersen

GWI - Call Center Agent

Appleton, WI · On-site

$17.50/hr

... Call Center Agents, who are excited to work in a high-volume call center, and passionate about ... Strong listening and presentation skills * Naturally outgoing and self-disciplined * Past retail ...

Renewal by Andersen

GWI - Call Center Agent

Appleton, WI · On-site

$17.50/hr

... Call Center Agents, who are excited to work in a high-volume call center, and passionate about ... Strong listening and presentation skills * Naturally outgoing and self-disciplined * Past retail ...

altaresourceshcm

Call Center Representative

Neenah, WI

$16.25 - $20.25/hr

You will listen to, talk with and problem solve the issues of concerned customers. What You'll Do: * Work with inbound and/or outbound phone calls, email, social media and other forms of ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

You will listen to, talk with and problem solve the issues of concerned customers. What You'll Do: * Work with inbound and/or outbound phone calls, email, social media and other forms of ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

You will listen to, talk with and problem solve the issues of concerned customers. What You'll Do: * Work with inbound and/or outbound phone calls, email, social media and other forms of ...

Rheem

Inside Sales Associate I

Kimberly, WI · On-site

... upon call volume * May perform special projects as assigned Qualifications * 3 years related ... Good listener with the ability to assess customer need * Goal driven, action oriented, self ...

SkyTide Group

Be Seen First

Sales Executive

De Pere, WI · Remote

$50K - $60K/yr

... listening carefully, and clearly connecting SkyTide's value to their business goals. * Maintain consistent activity levels, pipeline hygiene, and follow-up discipline. * Participate in coaching, call ...

Rennes Group, Inc.

Caregiver AM/PM/NOC

WI · On-site

$13.75 - $17.25/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions. #RESDePere

Rennes Group, Inc.

Caregiver/Med Passer PT PM

WI · On-site

$13 - $16.75/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions. #RENDePere

RENNES GROUP

Caregiver/Med Passer PT PM

De Pere, WI · On-site

$13 - $16.75/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions. #RENDePere

RENNES GROUP

Caregiver AM/PM/NOC

De Pere, WI · On-site

$13.75 - $17.25/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions. #RESDePere

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Appleton, WI

Call Listener information

See Appleton, WI salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Appleton, WI is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Appleton, WI? For Call Listener jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Appleton, WI look for? The top searched job categories for Call Listener jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Call Listener jobs? Cities near Appleton, WI with the most Call Listener job openings:
Call Listener jobs near you

GWI - Call Center Agent

Renewal by Andersen

Appleton, WI • On-site

$17.50/hr

Other

Medical, Dental, Life, PTO

Re-posted 4 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 144 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,025 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

  • 88%

    88% of parents and care-givers say it’s good

    of parents and care-givers say it’s good

Featured by Renewal By Andersen, based on 144 Breakroom Quiz responses from their frontline employees

Job description

Renewal by Andersen, America's premier replacement window and door company, is looking to add motivated and driven Call Center Agents, who are excited to work in a high-volume call center, and passionate about being the first step in our customer's window replacement journey to our team!
This is a full-time, in-office position, and a 12pm-8pm shift. We have an hourly base ($17-18) plus monthly UNCAPPED bonuses typically ranging from $150-500 monthly! Candidates unable to commute to our Appleton, WI office and who cannot work the 12-8pm shift will not be considered.
Here are some details at a glance:
  • Hours: Monday-Friday, 12:00pm-8:00pm
  • Location: Appleton, WI
  • Pay: $17.50/hour PLUS uncapped bonuses - be in control of YOUR pay!

Still interested? Keep reading!
KEY RESPONSIBILITIES:
  • Communicate with customers, make outbound calls to potential customers, and follow up on leads
  • Promote products and services to current and prospective customers
  • Understand customer needs and requirements
  • Schedule in-home consultations for customers
  • Participate in weekly training huddles

BENEFITS:
  • Weekly, monthly, and yearly opportunities for performance-based rewards
  • Growth opportunities and development programs
  • Promotions ONLY hired from within
  • Internal growth opportunities
  • We have a base pay starting between $17-$18/hr, plus monthly performance-based bonuses
  • Full medical, dental, life and disability insurance plans
  • Employee Assistance Programs
  • Paid training, vacation, and holidays
  • Be part of a team that thrives on everybody around them being successful
  • Official Replacement Window and Door Partner of the Green Bay Packers!

KNOWLEDGE, SKILLS, AND EXPERTISE:
  • Above average skills with interpersonal communication and negotiation
  • Strong phone presence
  • Driven, with a strong desire to succeed, excel, and grow
  • Strong listening and presentation skills
  • Naturally outgoing and self-disciplined
  • Past retail, customer service, sales, and telemarketing experience a major plus
  • Ability to work afternoons and some weekends
  • Ability to sit at a desk for extended periods of time
  • Ability to work from a computer and on a phone/headset for extended periods of time

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply