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Call Listener Jobs in Appleton, WI (NOW HIRING)

altaresourceshcm

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

You will listen to, talk with and problem solve the issues of concerned customers. What You'll Do: * Work with inbound and/or outbound phone calls, email, social media and other forms of ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

You will listen to, talk with and problem solve the issues of concerned customers. What You'll Do: * Work with inbound and/or outbound phone calls, email, social media and other forms of ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

You will listen to, talk with and problem solve the issues of concerned customers. What You'll Do: * Work with inbound and/or outbound phone calls, email, social media and other forms of ...

Rheem

Inside Sales Associate I

Kimberly, WI · On-site

... upon call volume * May perform special projects as assigned Qualifications * 3 years related ... Good listener with the ability to assess customer need * Goal driven, action oriented, self ...

RENNES GROUP

Caregiver AM/PM/NOC

De Pere, WI · On-site

$13.75 - $17.25/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions. #RESDePere

Rennes Group, Inc.

Caregiver/Med Passer PT PM

WI · On-site

$13 - $16.75/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions. #RENDePere

Rennes Group, Inc.

Caregiver AM/PM/NOC

WI · On-site

$13.75 - $17.25/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions. #RESDePere

RENNES GROUP

Caregiver/Med Passer PT PM

De Pere, WI · On-site

$13 - $16.75/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions. #RENDePere

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All JobsCall Listener JobsCall Listener Jobs in Appleton, WI

Call Listener information

See Appleton, WI salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call listener in Appleton, WI is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.75 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Appleton, WI?

For Call Listener jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Appleton, WI look for?

The top searched job categories for Call Listener jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Call Listener jobs?

Cities near Appleton, WI with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Appleton, WI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,353 per year, or $17.5 per hour.

Call Center Representative

altaresourceshcm

Neenah, WI • On-site

$16.25 - $20.25/hr

Full-time, Part-time

Re-posted 8 days ago

Job description

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, “best-in-class” customer service.
 

When you join Alta Resources as a Customer Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.


What You’ll Do:

  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
  • Provide product support.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

 

Qualifications/Requirements:

  • Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to build relationships with clients, consumers and coworkers.
  • Strong organization and time management skills.

 

Education & Experience

  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
  • Previous work experience in customer service, sales, training, or member retention required.
  • Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
  • Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
  • Polished phone demeanor, tone and etiquette is required.

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