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Call Listener Jobs in Wausau, WI (NOW HIRING)

RENNES GROUP

Caregiver- Med Tech

Weston, WI

$14.25 - $18/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions.

Rennes Group, Inc.

Caregiver- Med Tech

Weston, WI · On-site

$14.25 - $18/hr

Must possess a strong service orientation, including active listening, critical thinking skills ... Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions.

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Call Listener information

See Wausau, WI salary details

$11

$19

$26

How much do call listener jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call listener in Wausau, WI is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Wausau, WI? For Call Listener jobs in Wausau, WI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Wausau, WI look for? The top searched job categories for Call Listener jobs in Wausau, WI are:
What cities near Wausau, WI are hiring for Call Listener jobs? Cities near Wausau, WI with the most Call Listener job openings:
Call Listener jobs near you

Caregiver- Med Tech

RENNES GROUP

Weston, WI

$14.25 - $18/hr

Full-time

Re-posted 11 days ago

Rennes Group rating

5.5

Company rating: 5.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

We are inviting you to apply for a Caregiver position.

The personal caregiver provides personal and supportive care to the specific needs and service plan requirements of the residents; encourages self-care of residents to maintain an optimum level of functioning and self-esteem; assists with meal service and general housekeeping in the facility as scheduled and responds to emergency needs within the community.

Rennes is family-owned and operated for over 50 years, with a history of growing and developing our teams. We have a strong reputation for putting residents and employees first. It’s a simple commitment that’s allowed us to attract high-quality team members, caregivers, and management.

Rennes offers a comprehensive compensation package to include:

  • A culture that is based on qualify care not only for our residents, but for our employees as well
  • Pay based on experience
  • Benefits package for full-time employees
  • Flexible scheduling = Work-Life Balance
  • A fun, supportive, and energetic team environment
  • Opportunity to grow from within – whether it’s through a new opportunity, continuing education, or tuition reimbursement

Each day, you’ll have the pride of knowing you made a difference in resident’s lives!

Minimum Knowledge, Skills, and Abilities:

  • Must possess a strong service orientation, including active listening, critical thinking skills, and close monitoring of clients
  • Basic understanding of medical terminology
  • Strong in customer service

Apply Now and Join Our Team If You

  • Are passionate about the work you do
  • Want to be part of a collaborative team
  • Enjoy caring for and making a difference in other people’s lives
  • Have a desire to work for a company who is dedicated to providing quality services

We are an equal employment opportunity employer!

Email grouprecruiting@rennesgroup.com or call (920) 338-4150 with questions.

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