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Call Listener Jobs in Kenosha, WI (NOW HIRING)

SpeedPro Lake County

Inside Sales Associate

Gurnee, IL · On-site

$22.50/hr

Execute a strong prospecting approach including audience segmentation, call scripting, and ... Strong communication and listening skills * The ability to adapt sales style to a particular ...

Dunkin

Network Trainer

Lake Zurich, IL · On-site

... Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources Employment Type: FULL_TIME

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Flexible scheduling availability is required to accommodate our customers' needs. * 3+ years' experience in customer service, preferably in a call center environment * Outstanding listening and ...

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All JobsCall Listener JobsCall Listener Jobs in Kenosha, WI

Call Listener information

See Kenosha, WI salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call listener in Kenosha, WI is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.75 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Kenosha, WI?

For Call Listener jobs in Kenosha, WI, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Kenosha, WI look for?

The top searched job categories for Call Listener jobs in Kenosha, WI are:

What cities near Kenosha, WI are hiring for Call Listener jobs?

Cities near Kenosha, WI with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Kenosha, WI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 17% Part Time, 6% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,345 per year, or $17.5 per hour.

BDC Representative/Customer Engagement Specialist

Classic Kia

Waukegan, IL • On-site

$78K - $78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Description:

Job Summary


We are seeking a motivated, customer-focused Customer Engagement Specialist to join our growing Kia dealership team. The ideal candidate is personable, organized, and enthusiastic about helping customers take the first step in their vehicle-buying journey. This position serves as a key point of contact for potential customers, requiring strong communication skills, consistent follow-up, and a commitment to creating a positive customer experience while supporting individual and dealership sales goals.




Job Responsibilities


• Respond promptly and professionally to inbound customer leads via phone, email, text, and web inquiries.

• Engage with potential customers to understand their vehicle needs, answer initial questions, and qualify opportunities.

• Schedule showroom, test-drive, service, or virtual appointments based on customer needs and availability.

• Maintain accurate and detailed records of all customer interactions, appointments, and follow-up activities in the dealership CRM.

• Follow up consistently with customers who have not yet scheduled an appointment or who missed a scheduled visit.

• Confirm scheduled appointments and help ensure the sales team is prepared for each customer visit.

• Provide basic information regarding Kia vehicles, trim levels, dealership promotions, incentives, and current offers.

• Build rapport with customers and create a welcoming, professional first impression of the dealership.

• Collaborate closely with the sales team to ensure a seamless customer experience from initial inquiry through showroom visit.

• Meet or exceed appointment-setting, customer engagement, follow-up, and productivity goals.

• Participate in team meetings, training, and dealership events as needed.

Requirements:

Qualifications


• Previous experience in customer service, sales, appointment setting, or a call-center environment is preferred but not required.

• Automotive dealership experience is a plus.

• Excellent communication, listening, and interpersonal skills.

• Strong organizational and time management abilities with excellent follow-up habits.

• Comfortable using computers, CRM software, email, text messaging, and digital communication tools.

• Professional, friendly demeanor with a genuine passion for helping customers.

• Self-motivated with the ability to work independently and as part of a team.

• Knowledge of Kia vehicles, trim levels, incentives, and dealership promotions is a plus, but not required.



Compensation & Benefits


• Competitive compensation with performance-based incentives.

• Paid training and ongoing professional development.

• Health, dental, and vision insurance.

• Paid time off.

• 401(k) with company match.

• Employee vehicle purchase and service discounts.

• Opportunities for career advancement within the dealership.


Equal Opportunity Employer


We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.