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Call Listener Jobs in Madison, WI (NOW HIRING)

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

Acara Solutions

Accounting Clerk

Janesville, WI

$18/hr

With experience across industries worldwide, we partner with clients, listen to their needs, and ... After you apply, you may receive a call or message from our AI Talent Scout about this role or ...

New

Wegner CPAs

Business Development Manager

Verona, WI · On-site

Becoming the first call when customers are ready for their next automation project * Natural curiosity and excellent listening skills * Confidence asking for the business and moving opportunities ...

Home Instead

CAREGiver

Janesville, WI · On-site

$14 - $17.75/hr

Be a good and patient listener in a friendly and polite manner; Complete Background Check, DMV ... For job related questions please call the franchise office at 608-314-9241.

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All JobsCall Listener JobsCall Listener Jobs in Madison, WI

Call Listener information

See Madison, WI salary details

$10

$18

$25

How much do call listener jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call listener in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Madison, WI?

For Call Listener jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Madison, WI look for?

The top searched job categories for Call Listener jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Listener jobs?

Cities near Madison, WI with the most Call Listener job openings:

Call Listener jobs near you

Call Center Representative

Diaz Consulting

Madison, WI

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Description
       We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a Call Center Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication skills to create positive experiences for our clients and help them navigate our products and services.


Pay:
$38500- $50450 per year
 
Job:
Full time 

Key Responsibilities
  • Respond to incoming calls and emails, addressing customer inquiries, requests, and concerns.
  • Provide accurate information regarding our services, policies, and procedures.
  • Troubleshoot issues and resolve customer complaints or escalate them to the appropriate department as needed.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Accurately log all customer interactions in our CRM system.
  • Assist in following up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Collaborate with team members to improve overall customer service efficiency and satisfaction.


Skills, Knowledge and Expertise
  • High school diploma or equivalent required; additional education is a plus.
  • Previous customer service or call center experience is preferred but not required.
  • Strong verbal and written communication skills.
  • Excellent listening skills and ability to empathize with customers.
  • Proficiency in Microsoft Office Suite; familiarity with CRM software is an advantage.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Reliable, organized, and detail-oriented.


Benefits
  • Competitive salary.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment