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Call Listener Jobs in Madison, WI (NOW HIRING)

La Petite Academy

Lead Teacher

Oregon, WI

$14.75 - $19.75/hr

We listen and we know what you're looking for: * You want benefits. We support you with a minimum ... Call the shots! Take the lead on classroom management and curriculum implementation, plus be an ...

Vantage Search Group

Radiologist - Remote

Madison, WI · Remote

$322K - $403K/yr

... with 1:4 weekend call. Overnight position available with elevated compensation. * US Board ... Professional doctor-centric culture that is grounded on listening and acting on the feedback from ...

Sabrosura Foods

Maintenance Technician

Monticello, WI · On-site

$28.08 - $36.26/hr

This position requires that you are available for emergency call ins per schedule. Weekend hours ... Required Skills/Abilities: • Strong listening skills and ask questions to understand instructions ...

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All JobsCall Listener JobsCall Listener Jobs in Madison, WI

Call Listener information

See Madison, WI salary details

$10

$18

$25

How much do call listener jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call listener in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Madison, WI? For Call Listener jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Madison, WI look for? The top searched job categories for Call Listener jobs in Madison, WI are:
What cities near Madison, WI are hiring for Call Listener jobs? Cities near Madison, WI with the most Call Listener job openings:
Call Listener jobs near you

Lead Teacher

La Petite Academy

Oregon, WI

$14.75 - $19.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

  • You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
  • You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
  • You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
  • You want recognition. We provide a positive, fun workplace where employees are appreciated.

This is more than just a daycare job. It’s a journey, where you learn, grow, thrive—and play—every day. Being a teacher at a child care center is something special. We’re hiring and we want difference makers who will inspire children to become lifelong learners. 

As a Lead Teacher, you’ll: 

  • Create! Develop fun, interactive learning experiences while mentoring fellow Teachers. 
  • Care! Promote the social, physical, and intellectual growth of the preschool children in your class. 
  • Call the shots! Take the lead on classroom management and curriculum implementation, plus be an expert on all licensing guidelines and company standards.
  • Communicate! Build sincere relationships with enrolled and prospective families to promote achievement for the child and to support your center’s success.

We want energetic, dependable, passionate individuals who are at least 18 and have:  

  • Experience leading a classroom and creating educational lesson plans. 
  • The ability to meet state requirements for education and our childcare center requirements.
  • The ability to work indoors or outdoors and engage in physical activity with children.

Learning Care is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.

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