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Remote Online Inbound Call Center Jobs in Madison, WI

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ...

Demco, Inc.

Inside Sales Representative

Madison, WI · On-site +1

$21 - $21.50/hr

As an Inside Sales Specialist, you'll be at the center of inbound opportunity. Customers are ... Onsite in Madison, WI, remote, or hybrid work arrangements available * High-volume phone and email ...

Demco, Inc.

Inside Sales Representative

Madison, WI · On-site +1

$20 - $21/hr

As an Inside Sales Specialist, you'll be at the center of inbound opportunity. Customers are ... Onsite in Madison, WI, remote, or hybrid work arrangements available * High-volume phone and email ...

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Remote Online Inbound Call Center information

See Madison, WI salary details

$12

$17

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How much do remote online inbound call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote online inbound call center in Madison, WI is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $18.41 per hour, depending on experience, location, and employer.

What is a remote online inbound call center?

A Remote Online Inbound Call Center is a virtual customer support center where agents work from various locations, often from home, handling incoming calls from customers. These centers use internet-based communication systems and specialized software to manage customer inquiries, provide support, or process orders. Inbound call centers focus on answering questions, resolving issues, and delivering service rather than making outgoing sales calls. Employees typically need a reliable internet connection, a quiet workspace, and strong communication skills. This setup allows companies to access a broader talent pool while giving agents more flexibility.

What is the difference between Remote Online Inbound Call Center vs Remote Online Customer Service Representative?

AspectRemote Online Inbound Call CenterRemote Online Customer Service Representative
Primary RoleHandling inbound calls for sales, support, or inquiriesProviding customer support and assistance via calls, chat, or email
Required SkillsCommunication, problem-solving, product knowledgeCommunication, empathy, technical knowledge
Work EnvironmentHome-based, call center software, headsetHome-based, multi-channel support tools
Common CertificationsNone required, but customer service or sales training helpfulCustomer service certifications optional

Both roles involve remote customer interactions, but the Remote Online Inbound Call Center typically focuses on handling high call volumes for sales or support, often in a call center setting. The Remote Online Customer Service Representative may handle various communication channels and provide broader support. While skills overlap, the call center role emphasizes call handling efficiency, whereas customer service reps may engage in multi-channel support.

What are the key skills and qualifications needed to thrive as a remote online inbound call center agent?

To thrive as a Remote Online Inbound Call Center Agent, you need excellent verbal communication, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically required. Patience, adaptability, and a calm, customer-focused demeanor are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help resolve issues effectively in a remote, fast-paced environment.

What are some common challenges faced by remote online inbound call center agents, and how can they be managed?

Remote online inbound call center agents often encounter challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To manage these, it's important to set up a dedicated, distraction-free workspace, utilize company-provided resources like scripts and knowledge bases, and engage regularly with team leads or supervisors through virtual meetings. Staying organized and practicing active listening can also help agents deliver excellent customer service and meet performance metrics.
What are popular job titles related to Remote Online Inbound Call Center jobs in Madison, WI? For Remote Online Inbound Call Center jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Remote Online Inbound Call Center jobs in Madison, WI look for? The top searched job categories for Remote Online Inbound Call Center jobs in Madison, WI are:
What cities near Madison, WI are hiring for Remote Online Inbound Call Center jobs? Cities near Madison, WI with the most Remote Online Inbound Call Center job openings:
Remote Online Inbound Call Center jobs near you
Infographic showing various Remote Online Inbound Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 86% Full Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $36,326 per year, or $17.5 per hour.

Inbound Sales Representative (Remote/Central Time)

A Place For Mom

Madison, WI • On-site, Remote

$74K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

As an Inbound Sales Representative at A Place for Mom, you'll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role, you'll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones.
Responsibilities:
What you will do
  • Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
  • Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
  • Conduct in-depth initial consultation calls with families
  • Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
  • Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program

What will make you successful:
Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company's first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience.
Qualifications
  • Two or more years of experience in inside sales/inbound call center
  • History of exceeding sales targets
  • Ability to multitask; simultaneously talk on the phone and take notes on the computer
  • Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system

Schedule
You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.
Compensation
  • Base Salary: $45,760 ($22.00 an hour)
  • On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped)
  • Benefits:
    • 401(k) plus match
    • Dental Insurance
    • Health Insurance
    • Vision Insurance
    • Paid Time Off

#LI-JR1
About A Place for Mom
A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.
Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most - their love for each other.
We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value - it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.
Our employees live the company values every day:
  • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
  • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
  • Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
  • Win The Right Way: We see organizational integrity as the foundation for how we operate.
  • Embrace Change: We innovate and constantly evolve.

Additional Information:
A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.
If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.
All your information will be kept confidential according to EEO guidelines.
A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

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