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Call Center Jobs in Madison, WI (NOW HIRING)

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

Call Center Representative ID 2026-6165 Location : City Madison Category Contact Center FTE 2.0 Schedule Monday-Friday 8:00am-5:30pm with rotating Saturdays (9:00am-1:00pm) Salary Grade 6 Min USD $20 ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Call Center Team Lead - Inside Sales & Appointment Setting Lead From the Front. Build a Team. Drive Results. Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses ...

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$14.75 - $18.50/hr

Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St. Janesville, WI 53546 Schedule: PRN (pick up based on department needs) - Department is open Monday-Friday 9am-5pm ...

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$15.75 - $19.75/hr

Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St. Janesville, WI 53546 Schedule: PRN (pick up based on department needs) - Department is open Monday-Friday 9am-5pm ...

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All JobsCall Center JobsCall Center Jobs in Madison, WI

Call Center information

See Madison, WI salary details

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How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Madison, WI?

The most popular types of Call Center jobs in Madison, WI are:

What are popular job titles related to Call Center jobs in Madison, WI?

For Call Center jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Madison, WI look for?

The top searched job categories for Call Center jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center jobs?

Cities near Madison, WI with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 74% Full Time, 19% Part Time, and 7% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $37,541 per year, or $18 per hour.

Call Center Representative

UW Credit Union

Madison, WI • On-site

$20.50/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description


Call Center Representative
ID
2026-6165
Location : City
Madison
Category
Contact Center
FTE
2.0
Schedule
Monday-Friday 8:00am-5:30pm with rotating Saturdays (9:00am-1:00pm)
Salary Grade
6
Min
USD $20.50/Hr.
Overview

Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive and community-driven organization.

Hours: 8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm).

Pay: Starting wage $20.50/hour with potential for higher base wage based on experience.

Location: Madison, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training).

This training class is starting on Monday September 21, 2026

    Classroom training onsite for the first 12 weeks of employment.
  • Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules.

Responsibilities

What You'll Do:

  • Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
  • Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
  • Document member interactions and follow up on unresolved issues to ensure timely resolution.
  • Educate members on available products, services, and digital tools to enhance their banking experience.
  • Collaborate with internal teams to escalate complex issues and ensure member needs are met.
  • Meet performance metrics including call quality, response time, and member satisfaction scores.
  • Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.

Qualifications

These skills and experience are essential to your success:

  • 8 months to 1 year of experience in customer service, preferably in a call center environment.
  • Proficiency with Microsoft Office products.
  • Familiarity with major web browsers and operating systems.
  • Ability to learn and navigate complex systems and technologies.

Working at UW Credit Union

Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

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