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Call Center Director Jobs in Madison, WI (NOW HIRING)

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

Call Center Representative ID 2026-6165 Location : City Madison Category Contact Center FTE 2.0 Schedule Monday-Friday 8:00am-5:30pm with rotating Saturdays (9:00am-1:00pm) Salary Grade 6 Min USD $20 ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

Diaz Consulting

Call Center Representative

Madison, WI · On-site

As a Call Center Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication ...

Learning Care Group, Inc.

Center Director

Monona, WI · On-site

$47K - $65K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$14.75 - $18.50/hr

Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St. Janesville, WI 53546 Schedule: PRN (pick up based on department needs) - Department is open Monday-Friday 9am-5pm ...

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$15.75 - $19.75/hr

Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St. Janesville, WI 53546 Schedule: PRN (pick up based on department needs) - Department is open Monday-Friday 9am-5pm ...

SSM Health

Call Center Representative - Telecom

Madison, WI · On-site

$16 - $20.25/hr

It's more than a career, it's a calling. WI-SSM Health West Beltline Worker Type: Regular Job Highlights: * Location: SSM Health West Beltline1808 West Beltline HighwayMadison, WI 53713 Position ...

UWHealth

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

Storm Guard

Director of Marketing

Madison, WI · On-site

$70K - $120K/yr

Execute face-to-face marketing programs: events, shows, canvassing, and call center outbound ... Direct impact on revenue growth, brand presence, and market leadership Compensation & Benefits

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Madison, WI

Call Center Director information

See Madison, WI salary details

$44.3K

$103.8K

$161.2K

How much do call center director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center director in Madison, WI is $103,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,200.00 and $120,900.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Madison, WI?

The most popular types of Call Center jobs in Madison, WI are:

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For Call Center Director jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Madison, WI look for?

The top searched job categories for Call Center Director jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center Director jobs?

Cities near Madison, WI with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Madison, WI as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,797 per year, or $49.9 per hour.

Call Center Representative

UW Credit Union

Madison, WI • On-site

$20.50/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


Call Center Representative
ID
2026-6165
Location : City
Madison
Category
Contact Center
FTE
2.0
Schedule
Monday-Friday 8:00am-5:30pm with rotating Saturdays (9:00am-1:00pm)
Salary Grade
6
Min
USD $20.50/Hr.
Overview

Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive and community-driven organization.

Hours: 8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm).

Pay: Starting wage $20.50/hour with potential for higher base wage based on experience.

Location: Madison, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training).

This training class is starting on Monday September 21, 2026

    Classroom training onsite for the first 12 weeks of employment.
  • Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules.

Responsibilities

What You'll Do:

  • Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
  • Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
  • Document member interactions and follow up on unresolved issues to ensure timely resolution.
  • Educate members on available products, services, and digital tools to enhance their banking experience.
  • Collaborate with internal teams to escalate complex issues and ensure member needs are met.
  • Meet performance metrics including call quality, response time, and member satisfaction scores.
  • Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.

Qualifications

These skills and experience are essential to your success:

  • 8 months to 1 year of experience in customer service, preferably in a call center environment.
  • Proficiency with Microsoft Office products.
  • Familiarity with major web browsers and operating systems.
  • Ability to learn and navigate complex systems and technologies.

Working at UW Credit Union

Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

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