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Full Time Call Center Jobs in Madison, WI (NOW HIRING)

Diaz Consulting

Call Center Representative

Madison, WI · On-site

As a Call Center Representative, you will be responsible for handling incoming calls, addressing ... Pay: $38500- $50450 per year Job: Full time Key Responsibilities * Respond to incoming calls and ...

greenpath, inc.

Client Success Specialist

Madison, WI · On-site

$16.50 - $18.38/hr

Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st ... You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and ...

Storm Guard Madison

Director of Marketing

Madison, WI · On-site

This is a full-time, on-site leadership role overseeing all marketing initiatives, including traditional marketing, face-to-face events, call center campaigns, and lead generation programs . You'll ...

Storm Guard

Director of Marketing

Madison, WI · On-site

$70K - $120K/yr

This is a full-time, on-site leadership role overseeing all marketing initiatives, including traditional marketing, face-to-face events, call center campaigns, and lead generation programs . You'll ...

greenpath, inc.

Client Advocate

Madison, WI · On-site

$15 - $17.57/hr

Remote Employment Type: Full-Time Department: Client Services Training Start Date: September 14th ... If you're someone who is empathetic, patient, and thrives in structured call center settings, this ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ... call center, team leader/senior customer service rep, or related experience * Good communication ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ... call center, team leader/senior customer service rep, or related experience * Good communication ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Work with consumer finance software Hours for Collections Account Manager: * Full-time (40 hours ... call center, team leader/senior customer service rep, or related experience * Good communication ...

The Boyd Group

CSR (Glass)

Madison, WI · On-site

$16 - $22/hr

... service, call center, or customer-facing experience * Ability to manage multiple priorities in a ... What Glass America offers you: Full Time (30 or more hours per week) employees enjoy * 80 hours of ...

The Boyd Group

CSR (Glass)

Madison, WI · On-site

$16 - $21.75/hr

... call center, or customer-facing experience Ability to manage multiple priorities in a fast-moving ... What Glass America offers you: Full Time (30 or more hours per week) employees enjoy 80 hours of ...

Glass America

CSR (Glass)

Madison, WI · On-site

$16 - $21.75/hr

... service, call center, or customer-facing experience * Ability to manage multiple priorities in a ... What Glass America offers you: Full Time (30 or more hours per week) employees enjoy * 80 hours of ...

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Full Time Call Center information

See Madison, WI salary details

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How much do full time call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for full time call center in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

What are the most commonly searched types of Call Center jobs in Madison, WI?

The most popular types of Call Center jobs in Madison, WI are:

What are popular job titles related to Full Time Call Center jobs in Madison, WI?

For Full Time Call Center jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Madison, WI look for?

The top searched job categories for Full Time Call Center jobs in Madison, WI are:

What cities near Madison, WI are hiring for Full Time Call Center jobs?

Cities near Madison, WI with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Madison, WI as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 16% Part Time, and 14% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,541 per year, or $18 per hour.

Call Center Representative

UW Credit Union

Madison, WI • Hybrid

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us.  As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls.  Our dedication to our members has earned us a reputation as a leader in the industry.  Come launch your career with a robust, supportive and community-driven organization. 

Hours: 8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm).

Pay: Starting wage $20.50/hour with potential for higher base wage based on experience.

Location: Madison, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training).

This training class is starting on Monday September 21, 2026

  • Classroom training onsite for the first 12 weeks of employment.
  • Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules.
Responsibilities

What You'll Do:

  • Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
  • Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
  • Document member interactions and follow up on unresolved issues to ensure timely resolution.
  • Educate members on available products, services, and digital tools to enhance their banking experience.
  • Collaborate with internal teams to escalate complex issues and ensure member needs are met.
  • Meet performance metrics including call quality, response time, and member satisfaction scores.
  • Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.
Qualifications

These skills and experience are essential to your success:

  • 8 months to 1 year of experience in customer service, preferably in a call center environment.
  • Proficiency with Microsoft Office products.
  • Familiarity with major web browsers and operating systems.
  • Ability to learn and navigate complex systems and technologies.
Working at UW Credit Union

Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire.  UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category. 

Employment Type: FULL_TIME

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