Virtual Call Center Jobs in Madison, WI (NOW HIRING)

If you enjoy hands-on project work, collaboration, and being active in retail environments, our Retail Merchandising Project Associate role offers the opportunity to support well-known consumer electronics brands through structured, multi-rep projects. You’ll work on scheduled in-store initiatives alongside other field reps, helping ensure displays, fixtures, and technology meet brand and client standards.  This role begins with immediate, project-based work and offers opportunities to transition into more independent responsibilities as you grow with the team and company.  Experience in retail, electronics, installation, grocery, home improvement, or customer-facing roles is helpful, but not required; we'll train you for success!

Here's how we'll support you consistently in this role:

• Dedicated Field Manager
• Paid training conducted virtually, online, and in-store
• Instructional videos available through a user-friendly app, guiding you through each step
• Virtual call center for live support
• Field Team Leads- Work side by side with a team to learn and advance your skills
  

This is a part-time opportunity requiring consistent availability of at least 20 hours per week, Monday–Friday from 8 am - 5 pm, with occasional weekend hours during busier periods.   Take a look at our video showcasing  A Day in the Life of a Retail Merchandising Project Associate. Apply today and embark on a new career journey!

• Weekly pay schedule and early wage access – get paid when you need it
• Paid required training (online, in-store)
• Paid drive time and mileage between stores
• Out of market travel pay (drive time, mileage, per diem, hotel)
• State-mandated sick time
• State-mandated cell allowance by shift
• Referral bonus opportunities
• 401(k) after 12 months of employment
• Opportunity to work with a growing company that rewards and promotes its associates
• A variety of part-time and full-time roles across the business that can lead to consistent income

• Travel to assigned retail stores to conduct visits within your assigned territory
• Audit, maintain, and install consumer electronics displays and products such as TVs, tablets, headphones, speakers, printers, and phones
• Partner with team members to complete 2–3 person or larger team projects, such as appliance or TV installs
• Build and maintain positive in-store relationships
• Complete assigned tasks accurately and on time, as directed by your manager
• Ensure that reporting is completed on time from your personal mobile device
• Schedule and complete work per CP Standards and Expectations (provided during onboarding)
• Receive materials at home or pick up at FedEx and take to retail locations as requested
• Other tasks as requested by management

Experience and Education:

• High school diploma, GED, or equivalent experience
• Previous merchandising, customer service, and/or retail experience preferred 

Skills and Attributes:

• Strong interpersonal and relationship-building skills to collaborate and interact with Channel Partners and in-store personnel
• Must be proficient in using your personal Android or Apple device (Smartphone/Tablet) with GPS functionality to upload photos, report assignment data, and reference documents
• Must own a basic toolkit
• A basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone
• Able to complete paid online training courses in the required timeline before working in-store
• Must be 18 years of age or older and legally authorized to work in the United States without sponsorship

Availability and Logistics

• Flexible availability Monday – Friday, early morning to midday, with occasional weekend hours
• Availability to work a minimum of 20 hours per week
• Availability to work two 8-hour shifts per week based on business needs
• Ability to drive on behalf of the company in compliance with company guidelines, with reliable transportation to travel from store to store
• Ability to travel within a designated market up to a 60-mile radius (paid drive time and mileage between store locations)

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is required to:

• Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and drive
• Regularly lift and carry 40+ pounds
• Climb a ladder more than 10 feet tall
• Complete/pass certification (online and in-store) to use moving equipment, such as Big Joe/Little Joey and forklifts, may be required based on business needs
• Occasionally, travel via flight or other modes of transportation

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies please visit Privacy Policy and California Privacy Rights.