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Part Time Call Center Jobs in Madison, WI (NOW HIRING)

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Part Time Call Center information

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$18

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How much do part time call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for part time call center in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is a part time call center job?

Part-time call center jobs involve working in a customer service or support role for fewer hours than a full-time position, typically ranging from 15 to 30 hours per week. Employees answer calls, help customers with inquiries or complaints, and may also handle sales or technical support. These positions often offer flexible schedules, making them suitable for students, parents, or individuals seeking supplemental income. Part-time call center agents must have good communication skills, patience, and the ability to multitask in a fast-paced environment.

What skills and qualifications are needed to thrive as a part time call center representative?

To thrive as a Part Time Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are crucial for providing efficient, positive customer experiences and maintaining productivity in a fast-paced environment.

What are common challenges faced by part time call center agents, and how can they be managed?

Part-time call center agents often face challenges such as managing high call volumes in limited hours and quickly adapting to shifting schedules or call types. To succeed, it's important to develop strong time management skills and become comfortable with using customer relationship management (CRM) software efficiently. Regular communication with supervisors and team members can help address concerns and provide support, while ongoing training ensures agents stay updated on products and policies. Proactively seeking feedback and using call scripts effectively can also make the role more manageable and rewarding.

What is the difference between Part Time Call Center vs Customer Service Representative?

AspectPart Time Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, often in a shared spaceOffice or remote, direct interaction with customers
Industry UsageCommon in telecommunication, retail, and service sectorsUsed across various industries including retail, banking, and healthcare
Search/Comparison IntentOften compared for part-time roles in call centersCompared for customer-facing roles in different settings

Part Time Call Center roles typically involve handling inbound or outbound calls in a call center environment, often with flexible hours. Customer Service Representatives may work in similar settings but can also interact face-to-face or via online channels. Both roles require good communication skills and basic credentials, but the main difference lies in the work environment and specific job functions.

Which part time call center pay the most?

Part-time call center positions that handle specialized or technical support, such as IT or healthcare customer service, tend to pay higher wages. Additionally, call centers that operate in high-cost living areas or offer performance-based incentives often provide higher pay rates for part-time roles.

What are the most commonly searched types of Call Center jobs in Madison, WI?

The most popular types of Call Center jobs in Madison, WI are:

What cities near Madison, WI are hiring for Part Time Call Center jobs?

Cities near Madison, WI with the most Part Time Call Center job openings:

Part Time Call Center jobs near you
Infographic showing various Part Time Call Center job openings in Madison, WI as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,541 per year, or $18 per hour.

Reception Team Staff - Call Center

Group Helth Cooperative

Madison, WI • On-site

Part-time

Medical, Dental, Life

Re-posted 14 hours ago

Job description

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER
0.60 FTE / 24 hours per week
Part-time position
The Reception Team Staff - Call Center position is responsible for providing a wide range of administrative support activities within the Call Center including answering telephone calls from members, co-workers, and other GHC-SCW staff, answering team and practitioner staff calls and relaying messages appropriately and in a timely manner, scheduling follow-up and routine appointments, informing members of relevant co-payments and fees that will be due at the time of service, and answering general questions. The incumbent works under the general supervision and review of the Call Center Supervisor/Assistant Call Center Supervisor.
GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.
Job Specific Minimum Qualifications
  1. High school graduate or equivalent required.
  2. Minimum six (6) months' work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Work experience in a Medical Reception Call Center preferred. Relevant training may be substituted for work experience.
  3. Previous experience using the telephone in a service capacity preferred.
  4. Experience with medical terminology preferred.
  5. Ability to pass skill checks in primary reception area and Telephone Communications within a reasonable time period. (Approximately 3 months).
  6. Excellent organizational skills required.
  7. Excellent verbal and written communication skills required.
  8. Excellent customer service skills and listening ability to resolve customer complaints required. Ability to work with a diverse patient population.
  9. Ability to work harmoniously and cooperatively with all personnel and the public required.
  10. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
  11. Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
  12. Knowledge of and ability to use various computer programs including database, word processing, and email.
  13. Ability to use and/or learn on-line systems such as electronic medical record.
  14. Ability to use accuracy in and apply protocols to appointment scheduling.
  15. Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
  16. Ability to be flexible in daily assignments.
  17. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
  18. Ability to use a keyboard with a minimum of typing 30 WPM for much of the shift required.
  19. Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
  20. Ability to frequently bend and reach from both a standing and sitting position required.
  21. Ability to speak and listen in person and on the telephone.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.
Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.
Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.
Our Values
  • We are a not-for-profit Cooperative
  • We are member-centered
  • We are equitable and inclusive
  • We are quality-driven
  • We are innovative
  • We are community involved

We believe:
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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