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Entry Level Call Center Jobs in Madison, WI (NOW HIRING)

Dane County

Clerk III (External)

Madison, WI

$30.60 - $32.80/hr

The incumbents of this classification normally function as lead workers to Clerk I-IIs, entry level ... Answer call center phones, process arrest list, mail, injunction reports, conduct genetic testing ...

Dane County, WI

Clerk III (External)

Madison, WI · On-site

$30.60 - $32.80/hr

The incumbents of this classification normally function as lead workers to Clerk I-IIs, entry level ... Answer call center phones, process arrest list, mail, injunction reports, conduct genetic testing ...

EMSAR

Field Service Engineer I

Madison, WI

Call center * Contract manufacturing and logistics * FDA compliance and validation * Project ... May provide on the job support to entry-level technicians. * Supports and applies appropriate ...

EMSAR

Field Service Engineer I

Madison, WI · On-site

Call center * Contract manufacturing and logistics * FDA compliance and validation * Project ... May provide on the job support to entry-level technicians. * Supports and applies appropriate ...

All JobsCall Center JobsEntry Level Call Center JobsEntry Level Call Center Jobs in Madison, WI

Entry Level Call Center information

See Madison, WI salary details

$10

$18

$25

How much do entry level call center jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level call center in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry-level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

What are the key skills and qualifications needed to thrive as an Entry Level Call Center Representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are entry level call center jobs?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What Are Entry-Level Call Center Jobs?

As an entry-level call center employee, your exact duties vary depending on the type of call center in which you work. However, all entry-level call center jobs involve talking on the phone. Your responsibilities may include receiving inbound calls for customer service or support or making outbound calls for telemarketing, surveys, or providing information. Placing outbound calls usually involves making sales or collecting data, while as an inbound call center representative, you may answer questions or help the customer troubleshoot an issue. In other roles, you may work in the dispatch department where you route calls based on the needs of the caller.

More about Entry Level Call Center jobs
What are the most commonly searched types of Call Center jobs in Madison, WI? The most popular types of Call Center jobs in Madison, WI are:
What cities near Madison, WI are hiring for Entry Level Call Center jobs? Cities near Madison, WI with the most Entry Level Call Center job openings:
Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in Madison, WI as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,541 per year, or $18 per hour.
Call Center - Inside Sales Agent (On-Site)

Call Center - Inside Sales Agent (On-Site)

Renuity

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 54 rated home improvement suppliers and fitters

Job description

Call Center Agent - Inside Sales
Mad City Windows & Baths, a Renuity Company
  • Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm-9pm
    Saturday & Sunday availability preferred
  • Pay: $16/hr + Uncapped Commission
    Average earnings: $50,000-$70,000+/year

Kickstart Your Career - No Experience Required!
Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths-part of the national Renuity family-is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.
Mad City is one of the Midwest's most trusted home remodeling brands, powered by Renuity's nationwide network of top-tier renovation companies. Together, we're transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there's never been a better time to join.
About the Role
As a Call Center Inside Sales Agent, you'll support homeowners as they explore remodeling projects-qualifying interest, setting appointments, and providing an exceptional first impression. You'll work with customers across all Mad City markets and help guide them toward solutions they love.
In this position, you will:
  • Manage inbound and outbound calls in a fast-paced call center environment
  • Partner with scheduling teams to verify appointments and confirm with customers
  • Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
  • Participate in regular department contests and achieve both personal and team goals

Key Qualifications
  • No call center experience? No problem. If you bring the drive, we'll teach you the skills.
    We're looking for:
    • Strong communication skills and an outgoing personality
    • Motivated, competitive, goal-driven energy
    • Professional presence and a team-first mindset
    • Reliability and consistency in attendance and performance
    • Ability to multitask, prioritize, and stay organized
    • Comfort navigating technology and computer applications

What We Offer
  • Uncapped earning potential - most agents earn between $50k-$70k/year
  • Rapid advancement - many team members move up within 6 months
  • Brand-new expanded call center workspace
  • Multiple shift options (assigned based on business needs)
  • Call center operating hours: 8am-9pm, 7 days a week

Benefits & Perks
  • Medical, dental, vision, life, and disability insurance
  • Paid parental leave
  • 401(k) retirement savings program
  • Generous PTO + paid holidays
  • Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths
At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities-100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy

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